Cancelled 22 Hybrids being moved to priority 02?

[GonnaGetItOneDay]

Ford CSR I just spoke to confirmed my 2023 rollover order and also gave me my $2750 Private Offer Certificate number. But she won't give me the priority code explaining that they are not trained to answer that question and I should contact my dealer.

But then she said I could guess what my priority code was and if I got it right she could confirm it. So I said 02 and she confirmed that was correct.

Sometimes CSR rules seem crazy at large corporations, but this conversation played out as my most unique one yet.

That's hilarious! What a strange thing to be indirectly secretive about.

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[Jozell]

I just checked a bit ago and I am priority 02 according to chat. There are 4 of us at my dealer but I was the first to do the transition.

 

[Dechion]

Just got off the phone with FORD marketing - no VIN # yet for me, but the rep did say that they are beginning to assign VIN #'s and production weeks to the scheduled-cancelled MY22 orders that had dates and VIN #. Would be interesting to know what trims are being assigned - the three mentioned here were XL and XLT. Anyone with a Lariat get moved to priority 2 yet?

I called in and checked, my lariat lux hybrid is at priority 2 now.

 

[David F]

Same here. Rep told me that they can’t see private offers, does this sound right?

I got the same answer from Customer Service last week but they referred me to Marketing who told me there is not a Private Offer showing up. The told me to go back and check with the dealer.

 

[MichaelG]

Just verified mine with Ford Customer Service Chat;
Thank you for your patience and congratulations on your 2023 Maverick order, David! I see that your Maverick is In Order Processing. The order has been entered into the Ford Ordering System. Your VIN will be generated and sent to you once your order moves into Production, at which time, you will be able to use the tracking link below. There is a Priority Code of 02. Until you receive your VIN, you can track your order status with us via chat with the Order Code, XXXX, and the Dealer Sales Code, XXXXXX. Once you receive your VIN, you can track your order status with your VIN and your Order Code D29F using this link: https://shop.ford.com/vehicleordertracking#/ Sheehy Ford Of Springfield, Inc is a reliable source of information about your order, so I encourage you to keep in touch with the sales department as well. Are there any other questions I can answer for you?

I received the exact same response from chat today. Besides name and dealership, of course.

 

[Hdscreens]

Would be nice if they converted all 21’ to 22’ now 23’ Bronco orders to priority 02 as well.

 

[mhw21zap]

Confirmed! I am a 10/22/2021 order with an XLT Hybird in Alto Blue that was cancelled / rolled over into a 2023. I just called Ford support and the lovely woman confirmed that my truck is showing now as a priority code #2. My dealer dropped me down to code #10 after the rollover and I was waiting for this news. Let's hope now that we get our VINs or a production week email on 12/1

 

[Minister Lewis]

I was moved to 2 also! Hybrid lariat lux with bap.

 

[FWDMav]

I was priority 19 when they converted to a 23 last week. Today dealer informed me that the order is now a 2 and they confirmed the private offer! XLT Lux with 360.

 

[OB1e]

Ford chat right now, priority 2!

 

[JoeTime]

Same here. Rep told me that they can’t see private offers, does this sound right?

Ford CS gave me my Private Offer Certificate # over the phone.

 

[JamesC]

I just called and got my certificate numbers for my two private offers. Rep said the $2750 expires on 1/3/23 (seems odd), but can likely be extended. I was also told that the $2750 amount can vary by dealer depending on options. Also seems odd!

 

[shurmanter]

Chat told me they can’t see my priority even though I’ve gotten it from them before. So odd

 

[GonnaGetItOneDay]

Chat told me they can’t see my priority even though I’ve gotten it from them before. So odd

Try again, the next rep will likely give it to you. Also, I was surprised at how quickly I got through the few times I was able to call.

 

[shurmanter]

Try again, the next rep will likely give it to you. Also, I was surprised at how quickly I got through the few times I was able to call.

trying nw, but won't let me in.

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