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TIP: How to enter TTGX into CSX rail tracking by phone.

Chicora

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Took me forever to figure this out. Maybe it will help others here. Step 3 translated TTGX so you can enter it.

Remember do not stay on to talk with a person.

1. Call CSX: 1-800-235-2352

2. The first voice prompt: enter 1#.
(for location)

3. Enter Letter code. TTGX becomes
81814192 #

4. Then enter the number part of you rail car ID.
And then enter #

5. At the next voice prompt enter ## (same as saying "done")

Listen for the location information.

When done, hang up.
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DrDan

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My dealer can’t find the rail letters/numbers……where are they supposed to look to get it?
 
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Chicora

Chicora

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I asked my salesman to send me photo of the "Visibility Report.". If your vehicle has shipped, it will have the rail car info. Fwiw, my railcar # starts with TTGX

The Ford chat might (but very unlikely) be able to give you that info. Usually not but I've heard exceptions.
 

adsandiego

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I asked my salesman to send me photo of the "Visibility Report.". If your vehicle has shipped, it will have the rail car info. Fwiw, my railcar # starts with TTGX

The Ford chat might (but very unlikely) be able to give you that info. Usually not but I've heard exceptions.
Thanks for the instruction. worked like charm.
I was able to get the rail car info from Ford CS Chat, btw.
 
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Chicora

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Thanks for the instruction. worked like charm.
I was able to get the rail car info from Ford CS Chat, btw.
That is awesome! I enjoyed watching my truck make it's way home. Hope you do as well!
 

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adsandiego

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That is awesome! I enjoyed watching my truck make it's way home. Hope you do as well!
quick question. when the truck moved from RAIL to one of those auto transporters, were you able to track that transfer, and if so, how? thanks.
 
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Chicora

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quick question. when the truck moved from RAIL to one of those auto transporters, were you able to track that transfer, and if so, how? thanks.
That last part I was not able to do. There used to be a way but it went away at the start of 2022.

I did ask on Ford chat a couple of times. No luck. Best I could determine was that the dealer might be able to track it
 

Greaser46

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Took me forever to figure this out. Maybe it will help others here. Step 3 translated TTGX so you can enter it.

Remember do not stay on to talk with a person.

1. Call CSX: 1-800-235-2352

2. The first voice prompt: enter 1#.
(for location)

3. Enter Letter code. TTGX becomes
81814192 #

4. Then enter the number part of you rail car ID.
And then enter #

5. At the next voice prompt enter ## (same as saying "done")

Listen for the location information.

When done, hang up.
thanks for this it simplified the process
 
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Chicora

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How do I tell if my truck is on CSX ? My Rail car number starts with TTGX ?
 
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My pleasure!
Thanks for this post. I think my truck is coming Union Pacific to Portland. It's in AZ. But I can't get the rail tracking to work. It will NOT understand my verbal letters, but usually gets the numbers right. I tried what I thought you were suggesting, 81814192# then before I could put in numbers, it wants my fax number. Tried just using 4192 for GX and then number. nope. What am I missing?
 
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Chicora

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Thanks for this post. I think my truck is coming Union Pacific to Portland. It's in AZ. But I can't get the rail tracking to work. It will NOT understand my verbal letters, but usually gets the numbers right. I tried what I thought you were suggesting, 81814192# then before I could put in numbers, it wants my fax number. Tried just using 4192 for GX and then number. nope. What am I missing?
Dial the phone number and wait for the voice prompt for the rail car...and then enter the numbers which stand for the letters of the car
 

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Dial the phone number and wait for the voice prompt for the rail car...and then enter the numbers which stand for the letters of the car
Thanks, but its a moot point now. I found out from CS that my Mav is in Portland, end of the train line for me. Now if they can just find a carrier.
 

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