$30,000 Lawn Ornament - I am LIVID

[UCFGoose]

I know posting in anger is not the best thing but at this point I have no idea what else I can do.

I placed my order through Chapman and they were super cool throughout the order process. Since I picked up the Maverick 2/26 it has been a real hassle with the registration. I was not sent a temp tag by them so I got one from the dealer here. Florida temp tags are only 30 days, but that should be plenty of time to get the title here and have the vehicle registered. Two weeks ago I heard nothing from the DMV so I reached out. The state showed the title still had not arrived so I reached out to sales. They said if I didn't have it by 3/24 to let them know and I would be overnighted a PA temp tag, good for 60 days.

Not one to wait until the last minute I emailed this past Monday, 3/21, and explained to the sales rep that I hadn't got anything from the state and it still shows that they had not received the title. I didn't hear anything back so I emailed the GM. I then heard back from the sales rep that they were going to wait until Thursday to send it. Thursday an email comes and says "We are waiting for PAA to send us a brick of temp tags so that we can send you one. Hopefully, we get them today or tmrw so we can overnight it to you." Nothing came Friday. Nothing came Saturday, which was the last day my FL temp tag was valid. I am now stuck with a vehicle I cannot legally drive. This means I cannot drive to work. This means I cannot pick up my son from school or take him to his swimming lessons. This means I cannot drive my mother to the hospital and she's due to have heart surgery this week. This means I cannot operate a vehicle I just purchased.

I am hard pressed to buy that the dealer had absolutely no temp tags available because that would mean that they couldn't sell a vehicle for the last three days. They couldn't get one from any of the other three locations sent to me? They can't get the title to my state in 30 days? This is beyond ridiculous and I am at a loss for what to do next.

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[WannaMav]

Remote possibility but costs nothing to check if your insurance might cover full or partial recompense for a rental under such a circumstance?

They'd ask for correspondence you've had with the dealer and probably a fax or confirmation on the dealer's letterhead..

 

[hcforde]

I understand your frustration but an expired tag does not mean your vehicle can not be driven. You have all the paperwork to show it was a legally purchased new vehicle and the delay was out of your control along with other info should you get stopped(which is doubtful)

 

[06Warrior]

I understand OP. I just finished my paperwork with Chapman on Thursday.

They did not send a temp tag but a picture of my signed sales contract they received back from the overnighted paperwork and told me to go to the DMV and get a temp tag here in Florida.

I was like what? How the hell am I going to the DMV with no paperwork and a picture you sent me in an email of my paperwork? I call them up and they tell me they only have so many temp tags and I can go tthe DMV if I want it sooner and they will reimburse me the $34.

I said you charged me and I paid for the temp tag. I emailed several people explaining that I am not going to the DMV. They Finally sent me an email that they got a bunch of temp tags from the state and overnighted me one that I got yesterday.

During the paperwork process I asked several times when I would get the temp tags but no one answered me.

I know they are busy but communication from these guys was not great and somewhat frustrating.

 

[UCFGoose]

I understand your frustration but an expired tag does not mean your vehicle can not be driven. You have all the paperwork to show it was a legally purchased new vehicle and the delay was out of your control along with other info should you get stopped(which is doubtful)

Yes, it absolutely does mean it is illegal to drive in Florida.. Per Florida State Statute 320.131 (l)(3): "Using a temporary tag that has been expired for a period of 7 days or less is a noncriminal infraction, and is a nonmoving violation punishable as provided for in chapter 318." More than 7 days and it is a criminal violation with a mandatory court appearance. Thanks, but I'd rather not aim for a misdemeanor because they haven't done what they should.

Even when the DMV was in a major slowdown due to the 'rona the police would issue you a ticket if you didn't have valid registration, your fault or not.

 

[UCFGoose]

I understand OP. I just finished my paperwork with Chapman on Thursday.

They did not send a temp tag but a picture of my signed sales contract they received back from the overnighted paperwork and told me to go to the DMV and get a temp tag here in Florida.

I was like what? How the hell am I going to the DMV with no paperwork and a picture you sent me in an email of my paperwork? I call them up and they tell me they only have so many temp tags and I can go tthe DMV if I want it sooner and they will reimburse me the $34.

I said you charged me and I paid for the temp tag. I emailed several people explaining that I am not going to the DMV. They Finally sent me an email that they got a bunch of temp tags from the state and overnighted me one that I got yesterday.

During the paperwork process I asked several times when I would get the temp tags but no one answered me.

I know they are busy but communication from these guys was not great and somewhat frustrating.

Same here. I had to pay the local dealer where I picked up for a temp tag because I didn't have one sent by them. There's no way it's coming on a Sunday and if it comes Monday who knows when so I'll be sitting at home instead of sitting at work.

Do yourself a favor and stay on top of it by checking the VIN with the FL DMV on the regular and if they are slow get on them early.

 

[06Warrior]

Same here. I had to pay the local dealer where I picked up for a temp tag because I didn't have one sent by them. There's no way it's coming on a Sunday and if it comes Monday who knows when so I'll be sitting at home instead of sitting at work.

Do yourself a favor and stay on top of it by checking the VIN with the FL DMV on the regular and if they are slow get on them early.

Just keep emailing them and press them on the temp tag. I would reply to all and then individual people there about the tag issue. They probably got sick of me but I didn’t care.

My courtesy drop dealer couldn’t help me about a tag and waiting on Chapman was frustrating. I took my tag off my Mustang and drove the Maverick home. Yea illegal but I’m not letting it sit at my CD dealer any longer. It was there for a week already waiting on Chapman to send me the paperwork and it being Friday with the “we only have so many temp tags and go to the DMV” BS did not sit well with me.

Call and email on Monday and press them to get you one overnighted.

How were you checking the Florida DMV for the title? Phone number or website? Thanks

 

[Naranjita]

In Washington State you can go to any Dept of Licensing Office or County Auditor's office and get a new temporary tag if you bring in all your paperwork and explanation. I had to do it 2x. Just finally got my plates in the mail the day my 3rd temp tag expired.

In Florida can you only go to your dealer? Seems like you should be able to go to the DMV or some county office for another temp tag.

 

[06Warrior]

In Washington State you can go to any Dept of Licensing Office or County Auditor's office and get a new temporary tag if you bring in all your paperwork and explanation. I had to do it 2x. Just finally got my plates in the mail the day my 3rd temp tag expired.

In Florida can you only go to your dealer? Seems like you should be able to go to the DMV or some county office for another temp tag.

Honestly don’t know. I may end up having to find out if the regular tags take too long to come in and the temp tag expires.

 

[Brian_J]

Have you received a memorandum title yet?

maybe I’m old but I’d just call Chapman and tell them to cut me a check for the cost of the temp tag then get it myself. Sure it will take some of my time up, but I’d prefer that over parking my truck while waiting for a new temp tag.

 

[Swami37]

Lol. Just drive the truck.

 

[AnthonyMav]

Didn’t even know this was a thing. My plate arrived 1.5 weeks after the temps expired and my title was mailed about a month after purchasing.

just drive it

 

[BootXL76]

don’t you think your thread title is a tad dramatic? It’s not a lawn ornament, and good lord it’s just tags. Others at least have actual reasons to be livid and have had an actual 30k lawn ornament.

 

[Cad]

Man Mississippi is easy, no temp tag for out of state. Out of state dealers sends everything to the county tax collector and they call you to come register it. Just hang on to the sales paperwork until you get the call or get stopped, lol.

 

[MLowe05]

In GA we are allowed 1 30-day temp tag.

I hope they have it better worked out by the time mine arrives.

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