3/24 Scheduling Email Received Group [EMAILS NOT YET RECEIVED]

[YOBY]

This process is worse than waiting for your first child, you know production date, built date and tentative delivery date for a baby. I waited 9 months and at order time I was told the only constraint was mudflaps. I deleted them and still waited 9 months. Going through this whole process of beating on my computer keyboard every Thursday until I received the email with a tentative production date. All the delay emails and wondering where my finished truck was located, I realized all the worrying and self-inflicted aggravation didn't do a DAMN THING to get me the truck any sooner.

You can ignore what I have relayed to you and go back to pulling your hair out for no reason at all. Remember the old adage, " YOU'LL GET IT WHEN YOU GET IT AND NO SOONER.

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[scotwhoo]

Looks like we all have to check with Ford Customer Service now. I confirmed over chat that I have a VIN and a scheduled date of May 2. Received no email...no call from dealership.

• Time email was received: NO EMAIL!
• Your scheduled build week: 05/02/22
• All relevant build info: Velocity Blue XLT Hybrid, Lux, CP360, Moonroof
• Your region: Charlotte, NC area
• Your original order date: 08/27/21
• Dealer: Crossroads Ford of Indian Trail
  https://emojipedia.org/round-pushpin/
  
  
  ​

I'm in the exact same situation. They told me over the phone my vin and 5/2 build date but not verified with the dealership at this point and no email. Did you verify it in the online tracker? Seems like they are changing the way they do things? I think it is good news that we are least have a VIN though.

 

[papak]

Do I have to join Twitter (#$@&%$!!!) in order to chat with Ford?

 

[MikeInFla]

I've tried Chrome, Firefox and Edge and all I see related to chat is the following, no button to initiate a chat anywhere on the page. <shrug>

pat----

@psklenar You're on the right page but you have to click on "Chat SYNC & Service" and it takes you to the chat page.

 

[kpregan34]

Didn't want to ready through all 23 pages... Just came from my dealer. He said emails are going to start coming on Sundays. Just passing that along.

 

[theway-yay-ting]

Didn't want to ready through all 23 pages... Just came from my dealer. He said emails are going to start coming on Sundays. Just passing that along.

@fordvideoguy - can you confirm/deny this info about build emails shifting to Sundays?

 

[MavNick]

I too called the 800 number with my order and dealer code. I received a VIN and a production date.

• No email received as of yet
• Your scheduled build week: 5/2/22
• All relevant build info: Carbonized Gray XLT Hybrid, Lux
• Your Region: Akron,Ohio
• Your original order date: 06/26/2021
• Dealer: Montrose Ford

 

[jbandc122]

• Contacted Ford Directly. No Ford or Dealer Email.
• 5/9
• Cactus Gray Hybrid Lariat + Lux Package + floor mats
• Flagstaff, AZ
• 7/1/2021
• Babbitt Ford
  
  Im the first Lariat and first hybrid for my dealer. I picked up an ecoboost out of desperation about a month ago so I’ll need to decide which one to go with.

 

[Dirtball]

I too called the 800 number with my order and dealer code. I received a VIN and a production date.

• No email received as of yet
• Your scheduled build week: 5/2/22
• All relevant build info: Carbonized Gray XLT Hybrid, Lux
• Your Region: Akron,Ohio
• Your original order date: 06/26/2021
• Dealer: Montrose Ford

Doylestown? I grew up in Creston, currently from Wooster and work in Wadsworth. Good ole Wayne county!

 

[TK1509]

I had the same experience. No way to institute a chat unless you already have a VIN.
But there is a number there to call 800-392-3673. That got me to a live person. But I will add that I did this at about 8:30 am EST

I just skipped the Vin entry box. Then it let me into chat. No need for a Vin#.

 

[MavNick]

Doylestown? I grew up in Creston, currently from Wooster and work in Wadsworth. Good ole Wayne county!

Oh nice! I grew up in Mount Vernon. I go to Wooster frequently.

 

[BlueOval5.0]

I just chatted with the Customer Service Rep via chat. Nothing on my end as expected with such a late order date and with several options constrained.

I have five months remaining on the lease of my 2019 Ranger. Debating whether I should sell it to the dealer now and capture the positive equity, keep the lease and extend it if necessary, or just buy it out and trade it for the Maverick when it arrives.

If I get pushed to 2023 model, I will likely be switching to a Hybrid model which may cause further delays. End rant.

Have a good weekend folks.

 

[psklenar]

@psklenar You're on the right page but you have to click on "Chat SYNC & Service" and it takes you to the chat page.

When I click on that at the top of the image I attached) it takes me down to the Chat section of my picture. Unlike that shown in Message #327, there's no "Start Chatting" button on my screen.

pat----

 

[Godzilla]

Just chatted with Ford. The nice lady told me that I have no vin or scheduling. She said that with the lux and 360 it would get scheduled quicker if I took them off of my Oct 12 Xlt order. But I don’t want a stripped down truck. If I did I would have ordered the xl without the blue and orange interior!

 

[psklenar]

Are you login to your Ford account?
I just tried again and the Start Chatting button is there under the Chat Hours listing.

Yes, I logged in first and there's no button unlike the one shown in Message #327 of this thread.

pat----

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