Really BAD issue with remote start Fordpass... Hybrid Maverick

[flyjum]

The hybrid is port injected. It looks like a fuel dumping issue. I am willing to bet if these engines have a cold start injector that something in the engine ecu programming is not triggering the injector to close on with the remote start. Essentially when you go to start a port injected car the cold start injector sprays a lot of fuel into the intake manifold for a brief second. This is also inline with the horrible rotten eggs smell of a car running super rich.

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[Vicious007]

Here's a video of the revving sound mine makes:

I did not see the cat glowing red after 10 min.

 

[Oddzball]

I checked mine for codes, and even the dealer looked and didnt see anything unusual.

 

[Snax]

I checked mine for codes, and even the dealer looked and didnt see anything unusual.

Sounds like Ford didn't add a code for, "the catalytic converter is melting into a useless glob, while threatening to catch the truck on fire."

I sure hope that they figure this out ASAP. There are frequently glitches with new vehicles, but this one is more worrisome than some.

 

[Catmandu]

I checked mine for codes, and even the dealer looked and didnt see anything unusual.

Sounds like Ford didn't add a code for, "the catalytic converter is melting into a useless glob, while threatening to catch the truck on fire."

I sure hope that they figure this out ASAP. There are frequently glitches with new vehicles, but this one is more worrisome than some.

Elrond ... I led him deep into the fires of the engine compartment, where the Ring was forged, the one place it could be destroyed.

Elrond : Cast it into the fire! Destroy it!

Dealer : No. I don't have any OBT codes.

 

[JohnnyBravo]

yeah....smells really bad when starting with Fordpass. Engine also makes a whirling sound too. Had to immediately shut it down and restart. But the cabin smells like crap too.

 

[SpruceDuck]

yeah....smells really bad when starting with Fordpass. Engine also makes a whirling sound too. Had to immediately shut it down and restart. But the cabin smells like crap too.

BREAKING NEWS:

I am having this EXACT issue using both FordPass and the key.

I suggest the moderator combine this thread with: https://www.mavericktruckclub.com/forum/threads/hybrid-rough-idle-video.8699/

I also have excellent video of it occurring.

It's affected by ambient temperature (every time it happened it was about 10 degrees F), and it's affected by the load being asked by the climate controls. In other words, if you turn the heat up, the surging will kick it-- or at least that's how it's been on my "truck".

And yes, the cat got molten red (orange, actually) hot the first time it happened (not sure if that's normal). When I started the car at the dealership for the first time since I dropped it off the surging motor happened again. Earlier that day the dealership couldn't replicate it. Next day I came back with my camera to try and replicate it. First try and I started smelling the eggs in addition to the burning plastic smell. I can't recall if I smelled it the night before, but the burning plastic smell was there from the get-go. It's easy to imagine the cat is shot. The sulphur smell was strong enough to be offensive for most people. It's not hard to imagine it could have caught fire if I had left it unattended that first time. I'm not an engineer, but it was just so damn hot. But who knows, maybe these components are designed for that kind of thermal load. The cat/exhaust/manifold "thingy" (no, I'm not sure I've seen a cat in the engine compartment, but that's what it looks like Ford did) was glowing so brightly, it lit up the the back of the engine near the firewall. Like iron pulled from a forge. I haven't let it get that hot since then. But seeing it once was enough. Read on!!

I replicated/induced the superheated element again and took a shot of it JUST as it was starting to glow. Enjoy the videos too. High drama. The second video is 13 minutes long, broken up into two parts, but I promise you it's riveting. I'm definitely having a passive aggressive fit. And the car performs its flaw, flawlessly. Oh, and when I said "evaporation" in the video I probably meant condensation. The billowing, wet exhaust might be a part of this issue too.

Here's a timeline: I drove this car home with 30 some odd miles on the odometer about a week and a half ago. Four days later at 300 miles (it was a long, slow drive from the dealership) it did this for the first time (that's the first video). I dropped it off at Ford the next evening after hours to be looked at the following morning, a Friday. I was able to induce it Thursday night when I dropped it off; they couldn't replicate it on Friday. I came by on Friday night to check out the car and then it happened again. I had my reservations about driving it, though I wasn't told I couldn't. I called the service dept on Saturday morning to explain the situation (that it did it again), but there wasn't a diagnostic technician in on Saturday; it would have to wait til today (Monday). I went back to the dealer on the weekend to try and document it, and that's what you're seeing in the last two vids. I sent them detailed information about how I was able to induce it. I spoke to the service manager at 8am today and was told I'd hear back. I didn't hear back today.

I have sent multiple emails to the service department detailing what has been happening and I wrote a similar email to the dealer I purchased the vehicle from. The service manager at my local Ford dealer didn't seem to share my extreme concern-- it would have been nice to get a little reassurance. She has been professional though, in my opinion.

I hoping and waiting for them to diagnosis it, but I'd bet you a brand new 2022 Ford Maverick XL Hybrid that my catalytic converter and a couple of ancillary components are toast. Did the car come from the factory with bad valve stems? Bad piston rings? Is there fuel dump because of a computer issue? Is it a purely mechanical issue? Either way, this is my first new car, and 4 days into owning it, it seems like it could very well have burned to the ground. I don't mean to sound dramatic-- I happen to really believe that.

My friends, DO NOT ignore this issue. If you're having surging engine issues, brick your car. I would expect your cat is getting superheated too, especially those of you who are smelling eggs in addition to burning plastic.

Let's make sure we protect our investments and share as much intel as we can with one another. I want to trust that Ford will do right by us, but it can't hurt to be organized.

2/1/22 Update:
After two more days (Mon 1/31/21 & Tue 2/1/22) at the service dept, I called today for an update— they said they needed to run more tests. I mentioned to them there are multiple forums, including this thread, discussing this very issue— they were interested in having me send the link. I’ll be doing that tonight.

2/4/22 Update:
Trying to soften my tone over here. As of yesterday, I have yet to hear back from the service department. It has been one week since I dropped the vehicle off.

Confession: I wasn't the coolest guy in the world when my new car started doing semi-scary things. I wasn't a lunatic either. I just know there's a kinder, more sensible way to look at things. I was definitely a bit peeved in those videos. I just can't get over how many times a shop or a mechanic, reputable or not, says, "we can't replicate it." I'll admit, I was kind of pumped about the car, and then got pretty deflated. That's no excuse to forget these are mass-produced manufactured goods, not one-off space ships-- there's bound to be a loose nut or two every once in a while. Plus it's been a fairly stressful stretch for the industry, and a fairly stressful stretch for many people too. Should I be so shocked if it turns our there are widespread teething problems with the '22 Mav? Disappointed? Maybe. But shocked? No. In the meantime, I have no good reason to not give the decent people at my local dealership and service department the benefit of the doubt. It ain't their fault.

I'll post again once I hear something.

2/10/21 Update:
Keep reading the thread...

 

[Wx Man]

BREAKING NEWS:

I am having this EXACT issue using both FordPass and the key.

I suggest the moderator combine this thread with: https://www.mavericktruckclub.com/forum/threads/hybrid-rough-idle-video.8699/

I also have excellent video of it occurring.

It's affected by ambient temperature (every time it happened it was about 10 degrees F), and it's affected by the load being asked by the climate controls. In other words, if you turn the heat up, the surging will kick it-- or at least that's how it's been on my "truck".

And yes, my cat got molten red hot the first time it happened. It happened multiple times before I started smelling the eggs in addition to the burning plastic smell. The burning plastic smell was there right away. I'm fairly certain that cat is shot. And I'm fairly certain that if I had left my vehicle unattended the first time it occurred it would have caught fire. The cat/exhaust/manifold thingy (no, I'm not sure I've seen a cat in the engine compartment, but that's what it looks like Ford did) was glowing so brightly, it lit up the the back of the engine near the firewall. Like iron pulled from a forge. I haven't let it get that red hot since then. But read on!!

I replicated/induced the phenomenon again and took a shot of it JUST as it was starting to glow. Enjoy the videos too. High drama. The second video is 14 minutes long, broken up into two parts, but I promise you it's riveting. Oh, and when I said "evaporation" in the video I probably meant condensation. The billowing, wet exhaust might be a part of this issue too.

I drove this car home with 30 some odd miles on the odometer about a week and a half ago. Four days later it did this for the first time (that's the first video). I brought it to Ford on Friday; they couldn't replicate it. I came by on Friday night to pick up the car and then it happened again. I called the service dept on Saturday morning to explain the situation, but there wasn't a diagnostic technician in on Saturday; it would have to wait til today. I came back on Sunday to document it, and that's what you're seeing in the last two vids. I sent them detailed information about how I was able to induce it. I spoke to the service manager at 8am today and was told I'd hear back. I didn't hear back today.

I have sent multiple emails to the service department detailing what has been happening and I wrote a similar email to the dealer I purchased the vehicle from. The service manager at my local Ford dealer didn't seem interested in assuaging my concerns-- it would have been nice to get a little reassurance. She's been professional enough though, in my opinion.

I hoping and waiting for them to diagnosis it, but I'd bet you a brand new 2022 Ford Maverick XL Hybrid that my catalytic converter and a couple of ancillary components are toast. Did the car come from the factory with bad valve stems? Bad piston rings? Is there fuel dump because of a computer issue? Is it a purely mechanical issue? Either way, this is my first new car, and 4 days into owning it, it seems like it could very well have burned to the ground. I don't mean to sound dramatic-- I happen to really believe that.

My friends, DO NOT ignore this issue. If you're having surging engine issues, brick your car. I would expect your cat is getting superheated too, especially those of you who are smelling eggs in addition to burning plastic.

Let's make sure we protect our investments and share as much intel as we can with one another. I want to trust that Ford will do right by us, but it can't hurt to be organized.


-Daniel

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Tagging @FordMotorCompany This seems to be a systemic issue in cold weather and needs to be addressed. Your videos really should be enough to start the conversation at Ford to try to get this resolved for all.

 

[KeinoDoggy]

Tagging @FordMotorCompany This seems to be a systemic issue in cold weather and needs to be addressed. Your videos really should be enough to start the conversation at Ford to try to get this resolved for all.

Ditto...... Tagging @FordMotorCompany

 

[Wx Man]

BREAKING NEWS:

I am having this EXACT issue using both FordPass and the key.

I suggest the moderator combine this thread with: https://www.mavericktruckclub.com/forum/threads/hybrid-rough-idle-video.8699/

I also have excellent video of it occurring.

It's affected by ambient temperature (every time it happened it was about 10 degrees F), and it's affected by the load being asked by the climate controls. In other words, if you turn the heat up, the surging will kick it-- or at least that's how it's been on my "truck".

And yes, my cat got molten red hot the first time it happened. It happened multiple times before I started smelling the eggs in addition to the burning plastic smell. The burning plastic smell was there right away. I'm fairly certain that cat is shot. And I'm fairly certain that if I had left my vehicle unattended the first time it occurred it would have caught fire. The cat/exhaust/manifold thingy (no, I'm not sure I've seen a cat in the engine compartment, but that's what it looks like Ford did) was glowing so brightly, it lit up the the back of the engine near the firewall. Like iron pulled from a forge. I haven't let it get that red hot since then. But read on!!

I replicated/induced the phenomenon again and took a shot of it JUST as it was starting to glow. Enjoy the videos too. High drama. The second video is 14 minutes long, broken up into two parts, but I promise you it's riveting. Oh, and when I said "evaporation" in the video I probably meant condensation. The billowing, wet exhaust might be a part of this issue too.

I drove this car home with 30 some odd miles on the odometer about a week and a half ago. Four days later it did this for the first time (that's the first video). I brought it to Ford on Friday; they couldn't replicate it. I came by on Friday night to pick up the car and then it happened again. I called the service dept on Saturday morning to explain the situation, but there wasn't a diagnostic technician in on Saturday; it would have to wait til today. I came back on Sunday to document it, and that's what you're seeing in the last two vids. I sent them detailed information about how I was able to induce it. I spoke to the service manager at 8am today and was told I'd hear back. I didn't hear back today.

I have sent multiple emails to the service department detailing what has been happening and I wrote a similar email to the dealer I purchased the vehicle from. The service manager at my local Ford dealer didn't seem interested in assuaging my concerns-- it would have been nice to get a little reassurance. She's been professional enough though, in my opinion.

I hoping and waiting for them to diagnosis it, but I'd bet you a brand new 2022 Ford Maverick XL Hybrid that my catalytic converter and a couple of ancillary components are toast. Did the car come from the factory with bad valve stems? Bad piston rings? Is there fuel dump because of a computer issue? Is it a purely mechanical issue? Either way, this is my first new car, and 4 days into owning it, it seems like it could very well have burned to the ground. I don't mean to sound dramatic-- I happen to really believe that.

My friends, DO NOT ignore this issue. If you're having surging engine issues, brick your car. I would expect your cat is getting superheated too, especially those of you who are smelling eggs in addition to burning plastic.

Let's make sure we protect our investments and share as much intel as we can with one another. I want to trust that Ford will do right by us, but it can't hurt to be organized.


-Daniel

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Also curious what @fordvideoguy thinks? Can you address this on tonight's stream?

 

[casanewt]

Thanks @SpruceDuck for all the effort put in to documenting this. I cannot believe how long people have been reporting this and that the dealers notified have not been able to "replicate" this and/or take it a bit more seriously now that we have multiple videos. @Ford Motor Company

 

[SpruceDuck]

Thanks @SpruceDuck for all the effort put in to documenting this. I cannot believe how long people have been reporting this and that the dealers notified have not been able to "replicate" this and/or take it a bit more seriously now that we have multiple videos. @Ford Motor Company

Thanks Casanewt. I really want to make sure Ford gets the message sooner than later— not just for our sake as paying customers, but for the public’s safety, if it is indeed the fire hazard some of us perceive it to be.

Are you all able to see my vids easily? I uploaded them on my computer but when I visit the forum on my phone I can’t watch my videos; other people’s are fine. Just want to get a show of hands to make sure we’re all enjoying the same exciting programming.

Progress Report:
After two more days of the Mav living in the service dept (Mon 1/31/21 & Tue 2/1/22), I contacted them for an update— they said they needed to run more tests. I mentioned there are multiple forums, including this forum and thread, discussing this very issue— they were interested in having me send the link. I’ll be doing that tonight.

I’m def being cool and respectful about things— but gotta keep the pressure on.

Stay tuned!

 

[SpruceDuck]

I'm not sure if you mean "we" are the middlemen, us here at the forum? But if you're saying what I think you're actually saying, yeah, I agree-- Ford should be informed directly by the dealer once the service dept figures out what's going on... even if that means they've gotta tell Ford HQ they can't figure out what's going on. Thing is, this could be a situation where Ford already knows what's going on but hasn't communicated it yet to their dealers. Or maybe Ford is working it out and letting the dealers troubleshoot it for them while they work out the kinks. I don't know how these things shake down. Either way, I want to encourage my dealer to inform corporate. If I was the only person this was happening to, I wouldn't be so pushy. But I'm especially motivated knowing it's a widespread issue.

I thought it might muddy the waters by inviting my local dealer to look into the issue beyond my own car-- but I felt it was worth the risk by showing them how serious I am about getting this resolved and sharing my experience with other owners who are going through the same thing. There's nothing more powerless than a customer who's made to feel like their car's problems are isolated and/or overblown-- I'm not saying that's what's happening, it's just that I hope to impress upon Ford the seriousness of the situation.

And I hope those of you in the same boat, as you advocate for yourself, share with Ford that this is most definitely NOT an isolated thing.

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