SSM 53801: 2022-2025 Maverick Hybrid 12V Battery Drain Issue Update Fix Released!

[MakinDoForNow]

Didn’t we read on another post it was a team in India that may have found the possible issue with the AC controller?
there shipping our issue to another country to find there problem

From what I've seen watching streams. The barefoot guys in Pakistan can fix anything. yesterday they had a semi rolled in ditch. Had it back on road in 4 hours!

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[rknrbt]

If all of what you say is fact, why doesnt Ford do something then. Adjust the charge level higher. With all due respect this is a years and years old problem going back to the Escape. I get the name now. Fixing problems has escaped Fords ability.

That is what we have been saying for 3+ years now.

 

[Red Eyes - Wide Shut]

From what I've seen watching streams. The barefoot guys in Pakistan can fix anything. yesterday they had a semi rolled in ditch. Had it back on road in 4 hours!

That's because as poor as they are, their government helps with education. Also they have a sense of urgency about things. Something we have seemed to forgotten. Something we cut......Why I don't understand. India has many of the brightest engineers.

 

[jcofthewest]

So are we to assume that vehicles built after February 2025 don't have these 12V battery drain issues? I know I've seen a few owners here with 2025's that have reported having the deep sleep issues. Curious as to what your build date is on your 2025 if you have experienced the deep sleep issue.

Good point. Mine is scheduled to be built on the Friday after tomorrow. I'm not assuming anything right now.
It's a tech heavy vehicle, and heavy requires lifting.
I have a boomer mind wanting a 21st century experience. There is a learning curve.

 

[Darryl]

I got the truck back with the same standard reply We can't find anything wrong, you need to drive it more." I asked about replacing with an AGM battery and service manager said it already has an AGM. ALL Mavericks have always had AGM batteries. My battery is part #BXT-99RT4-A. I might be wrong but I don't think this an AGM battery. Pretty sad but his 30 year Ford retiree might soon be driving a Toyota or Subaru....

Did they perform the SSM. If a customer complains of battery drain, and the battery tests good, we reprogram the ACCM REGARDLESS. No questions asked. Some technicians don't make it a habit of checking the bulletins regularly. So they might not even be aware that there is a new fix available. I try to make it a habit of checking daily, especially if I have a "problem child" . Some will wrack their brain over and over and never enter the symptom in our "OASIS" SYMPTOM chart. They'll just do the normal diagnostics. But a simple inquiry will sometimes reveal a fix that's available today that wasn't present yesterday. Next time specifically mention that you heard of a. SSM saying to reprogram the ACCM. The tech may be looking for a tsb. But it's currently an SSM. So specifically mention SSM. People at my shop often approach me because they know I will sometimes look in the message board during my down time just out of boredom.

 

[Darryl]

Good point. Mine is scheduled to be built on the Friday after tomorrow. I'm not assuming anything right now.
It's a tech heavy vehicle, and heavy requires lifting.
I have a boomer mind wanting a 21st century experience. There is a learning curve.

Yes. That's true. Those built after a certain date are built with the latest programming from the factory. So they shouldn't have that issue.

 

[Darryl]

I'll keep everyone informed but, at this point, have no high expectations. I am almost positive it will be " you don't drive it enough" even though I got the low battery warning the day after a highway trip of over 100 miles which should have fully charged the battery.

I forgot to check on the other SSM concerning the low battery warning. Hopefully I'll remember today. At 61 these sr moments are a bit more frequent . It applies to some model years. Hopefully, your dealership also performed a battery monitor reset after charging and testing your battery. . Ford doesn't routinely recommend it just for a recharge. But I do it anyway. And it often helps. If the scan tool is already connected, it only takes a minute.

 

[MakinDoForNow]

I forgot to check on the other SSM concerning the low battery warning. Hopefully I'll remember today. At 61 these sr moments are a bit more frequent . It applies to some model years. Hopefully, your dealership also performed a battery monitor reset after charging and testing your battery. . Ford doesn't routinely recommend it just for a recharge. But I do it anyway. And it often helps. If the scan tool is already connected, it only takes a minute.

I am almost 83, several years ago I had brain bleed due to blood thinner after heart attack with 4 stents installed. Had to learn to walk and talk again. Sr moments since have been helped by eating 1-3 Brazil nuts daily depending on their size and how I remember things like "where did I put my glasses, etc.". Do not eat many as they are very high in selenium but after several months of 1-3 daily my memory is much improved.

 

[rknrbt]

Did they perform the SSM. If a customer complains of battery drain, and the battery tests good, we reprogram the ACCM REGARDLESS. No questions asked. Some technicians don't make it a habit of checking the bulletins regularly. So they might not even be aware that there is a new fix available. I try to make it a habit of checking daily, especially if I have a "problem child" . Some will wrack their brain over and over and never enter the symptom in our "OASIS" SYMPTOM chart. They'll just do the normal diagnostics. But a simple inquiry will sometimes reveal a fix that's available today that wasn't present yesterday. Next time specifically mention that you heard of a. SSM saying to reprogram the ACCM. The tech may be looking for a tsb. But it's currently an SSM. So specifically mention SSM. People at my shop often approach me because they know I will sometimes look in the message board during my down time just out of boredom.

Yes, i had it in there in June for the SSM 53801. 3 weeks later I get the battery saver warning so I had them check it again and to again do SSM 53801. I Asked if they were doing that with the engine running and the service advisor said they do their updates key on, engine off which I told him was specifically NOT how to do this update because of what you had told us on this forum. I don't know if the service tech did it properly or not. I am going to let the new dealership know all of this. I will have a letter with everything that has supposedly been done up to this date. The last time the dealer had the truck for 10 days and I don't think they really did anything while they had it but finally charged it and said they could find nothing wrong, my fault for not driving it daily.

 

[Red Eyes - Wide Shut]

There are many SSM's and some articles with apologies from FERD and, of course, no fix. See the list and at some point you may give up as is their intention.

I believe there is plenty of evidence for a class action lawsuit. Any advice how to proceed? The first image is my work order with a previously unresolved SSM 553087. Called Ford Customer Service a year ago gave them my vin and they confirmed the SSM. But....I was told there was no information, at all beyond that. Nothing! More pile up.

 

[rknrbt]

There are many SSM's and some articles with apologies from FERD and, of course, no fix. See the list and at some point you may give up as is their intention.

I believe there is plenty of evidence for a class action lawsuit. Any advice how to proceed? The first image is my work order with a previously unresolved SSM 553087. Called Ford Customer Service a year ago gave them my vin and they confirmed the SSM. But....I was told there was no information, at all beyond that. Nothing! More pile up.

I have filed a complaint with the NHTSA, complaint #11679313. If enough people complain maybe Ford will be forced into a recall and finally deal with this issue.

 

[rknrbt]

Yes, i had it in there in June for the SSM 53801. 3 weeks later I get the battery saver warning so I had them check it again and to again do SSM 53801. I Asked if they were doing that with the engine running and the service advisor said they do their updates key on, engine off which I told him was specifically NOT how to do this update because of what you had told us on this forum. I don't know if the service tech did it properly or not. I am going to let the new dealership know all of this. I will have a letter with everything that has supposedly been done up to this date. The last time the dealer had the truck for 10 days and I don't think they really did anything while they had it but finally charged it and said they could find nothing wrong, my fault for not driving it daily.

I think the battery is about shot. After a full recharge and then driving yesterday I am already getting the battery saver mode warning on my Ford Pass app. I am hoping the new dealer's service dept can find the issue when i take it Monday.

 

[Red Eyes - Wide Shut]

I think the battery is about shot. After a full recharge and then driving yesterday I am already getting the battery saver mode warning on my Ford Pass app. I am hoping the new dealer's service dept can find the issue when i take it Monday.

I filed a complaint almost a year ago. They won't issue a recall unless it is a safety issue. Don't charge the battery to keep it going. They will only replace when the battery is below 40% capacity at 100% charge. You need to let it sulfate and fail. Carry a jump pack.

 

[HeyBales]

If all of what you say is fact, why doesnt Ford do something then. Adjust the charge level higher. With all due respect this is a years and years old problem going back to the Escape. I get the name now. Fixing problems has escaped Fords ability.

I can understand the difficult situation they basically put themselves in.

User replaceable item - so you can NOT trust a DIY to enter the correct battery stats, or that a battery of correct stats is used.
Must attempt some testing logic, and hope sensors are correct to give good values to use.

Battery in cabin with people - can NOT over charge so as to cause gassing and water loss.
Cannot trust that vent tubes are installed correctly.
With values obtained from sensors & math - have a charging strategy that will not overcharge.

I get it.
I've seen the reviews of the non-pile load battery testers, where they read some low draws and math out what state of health it thinks the battery is in, and even state of charge from voltage.
And my goodness they don't seem to agree.
And even there - you have to provide what the CCA or CA or RC or Ah the battery is claimed to be.
And they still don't agree on the Voltage, to the level their SOC agrees, or other measurements to agree on SOH. So again down to sensor, or formula's used, or whatever.

So battery not in the cabin perhaps a good start.
And attempt a learning process - but if you put in the wrong size/spec of battery as called for, forget having a fully charged battery perhaps depending on which way you go.
Or require a visit to tech with programmer after battery change.
Or require entering the specs.
And if you fail to do those correctly - again forget having a fully charged battery.

For liability while it's in the cabin - I get the potential.
But allow doing one of those, and go for full charge.

 

[Darryl]

Yes, i had it in there in June for the SSM 53801. 3 weeks later I get the battery saver warning so I had them check it again and to again do SSM 53801. I Asked if they were doing that with the engine running and the service advisor said they do their updates key on, engine off which I told him was specifically NOT how to do this update because of what you had told us on this forum. I don't know if the service tech did it properly or not. I am going to let the new dealership know all of this. I will have a letter with everything that has supposedly been done up to this date. The last time the dealer had the truck for 10 days and I don't think they really did anything while they had it but finally charged it and said they could find nothing wrong, my fault for not driving it daily.

There's a Ford message that says it should be able to survive at least 14 days without being driven if the battery is fully charged before the low battery light comes on. Most will go longer. Also, if they were able to program it again, that means it did not go through because once a module is up to date, it will not allow reprogramming unless special procedures are followed. And usually the hotline has to be contacted. It is possible that the battery is borderline and will fail the next time it's tested. That happened to one of our customers. I was prepared to do a bunch of additional tests. But thankfully the battery failed. It's been over a month. And I saw him around town. He gave me the thumbs up.

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