SSM 53801: 2022-2025 Maverick Hybrid 12V Battery Drain Issue Update Fix Released!

[OleFordGuy]

Ford called back. No assistance will be provided. Seems like it is a hybrid unique component and a part of the powertrain, but they insist that it is not covered under warranty.

Geez. Did they provide the condom and lube

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[MakinDoForNow]

Well that just sucks, I think since they did the software flash, they should cover the cost of the AC module they bricked.

I know my 23 maverick hybrid XLT is still under warranty, I think I will wait until I see some positive results of the update besides bricking the AC Module.

Hmmm my backup 22 hybrid XLT LUX with 4300 miles has its 3/36 warranty date in first week of Oct. Tempting to put EXTENDED WARRANTY on the dang thing. Have not done this software flash yet but will soon. These things are a strong vote for Additional warranty. It has the original 390CCA 12v battery with the no dome lights but always started (I don't use Ford Pass so don't get deep sleep messages). Anytime I get into it and dome light is dark, I put noco g5 on it for several days. After a year or so I started to double locking truck when noco on it. About 8 months ago I started unlocking, opening, closing, and double locking the driver door ONCE A DAY. Hoping the BMS battery learn will repeat multiple times and see the 12v at 100%. I have no idea if this helps anything, but now I can get into truck when dome light doesn't come on and 12v is at 11.9v drive 30 miles and 24 hours after shut down 12v will be at 12.6 or 12.7. I park in garage, raise hood so I can take voltage readings at jump posts without unlocking, opening door and double lock. If I unlock door, pop hood, double lock truck the 12v readings will be 13.1v (remember the opening of door woke truck up and I did not put key in so did DCDC also wake up? OR is there a buck booster delivering 13.1v to buss from 12v which could be maybe as low as 8v in order to close the DCDC CONTACTOR?). In any case the 13.1v stays for maybe 15+ minutes before dropping to 12.6v (read at about 45 minutes after the 13.1v reading taken after the double lock killed all the delay circuits). When I get time to leave truck sitting and in a week or two 12v drops down to 11.9-12.1v I will open door, shut it double lock it and see what the readings are. FWIW?

 

[MakinDoForNow]

That makes zero sense. If it's a "Hybrid Unique Component" wouldn't it be covered under the 8-year/100,000-mile warranty on the hybrid components? Plus if the ACCM was working before the SSM 83501 was applied it should be working after. Clearly they're still trying to figure out whats causing the brick and as stated from one of the Ford techs on this post, replacing the ACCM isn't the solution. Once they figure out the cause, you should get updated and hopefully it fixes your problem. Please keep us updated!

The 8yr/100k warranty is NOT a unique "HYBRID" warranty but IS a unique HIGH VOLTAGE BATTERY related warranty!!!

 

[HenryFord]

If I go and buy an extended warranty you can bet your bottom dollar those components better be covered. Especially when it looks like a software update is what bricked it. Sounds to me like they are raw dogging you...

 

[2024_xl_hybrid b&w]

The 8yr/100k warranty is NOT a unique "HYBRID" warranty but IS a unique HIGH VOLTAGE BATTERY related warranty!!!

Gotcha, thanks for clarification! I'd also consider the extended warranty when my time approaches if all this is isn't resolved by then.

 

[MakinDoForNow]

Gotcha, thanks for clarification! I'd also consider the extended warranty when my time approaches if all this is isn't resolved by then.

From some of posts I've seen apparently at least some of dealers charge the ext w deductible ($100?) even if they find nothing, guessing it beats the full ($200+?) diagnose fee). Do we buy EXT WARRANTY or trade for a new go at it at end of 3/36?

 

[2024_xl_hybrid b&w]

From some of posts I've seen apparently at least some of dealers charge the ext w deductible ($100?) even if they find nothing, guessing it beats the full ($200+?) diagnose fee). Do we buy EXT WARRANTY or trade for a new go at it at end of 3/36?

When that times comes for me I'd have to evaluate trade in price verses new otd price verses cost of the extended warranty.

 

[Gullzway]

Hmmm my backup 22 hybrid XLT LUX with 4300 miles has its 3/36 warranty date in first week of Oct. Tempting to put EXTENDED WARRANTY on the dang thing. Have not done this software flash yet but will soon. These things are a strong vote for Additional warranty. It has the original 390CCA 12v battery with the no dome lights but always started (I don't use Ford Pass so don't get deep sleep messages). Anytime I get into it and dome light is dark, I put noco g5 on it for several days. After a year or so I started to double locking truck when noco on it. About 8 months ago I started unlocking, opening, closing, and double locking the driver door ONCE A DAY. Hoping the BMS battery learn will repeat multiple times and see the 12v at 100%. I have no idea if this helps anything, but now I can get into truck when dome light doesn't come on and 12v is at 11.9v drive 30 miles and 24 hours after shut down 12v will be at 12.6 or 12.7. I park in garage, raise hood so I can take voltage readings at jump posts without unlocking, opening door and double lock. If I unlock door, pop hood, double lock truck the 12v readings will be 13.1v (remember the opening of door woke truck up and I did not put key in so did DCDC also wake up? OR is there a buck booster delivering 13.1v to buss from 12v which could be maybe as low as 8v in order to close the DCDC CONTACTOR?). In any case the 13.1v stays for maybe 15+ minutes before dropping to 12.6v (read at about 45 minutes after the 13.1v reading taken after the double lock killed all the delay circuits). When I get time to leave truck sitting and in a week or two 12v drops down to 11.9-12.1v I will open door, shut it double lock it and see what the readings are. FWIW?

Definitely feeling better about Ford giving me a free 3 year/36,000 mile extended warranty after replacing my 2022 Hybrid Engine @ 39,000 miles a few months ago!

 

[skinnyboy]

Ford called back. No assistance will be provided. Seems like it is a hybrid unique

Unbelievable situation, feel for you.

Ford knows there is a concern with this update, but are continuing to allow dealers to apply it, then leaving owners on the hook if it goes south.

Cheers.

 

[marskren]

Thanks for the word to the wise, Darryl.

Quite the sticky wicket and I hope you (collective you), can get the person's truck back to them...and Ford can sort out their end as well.

Cheers, and thanks for your membership/contributions here at MTC!

Andy

I’m not that customer but mine did that as well. It’s been there since 5/12. When the original update “killed” the AC compressor, Ford had them replace it. They did but then it still didn’t fix it. Ford engineers had given them at least three things to try but so far nothing has worked. I’m in a loaner from them but am leaving for vacation tomorrow and won’t be back for 2 weeks. Hopefully when I get home all will be fixed and I’ll be able to get my truck back! Hope no one else has this happen to their Maverick.

 

[SafetyGuy]

I’m not that customer but mine did that as well. It’s been there since 5/12. When the original update “killed” the AC compressor, Ford had them replace it. They did but then it still didn’t fix it. Ford engineers had given them at least three things to try but so far nothing has worked. I’m in a loaner from them but am leaving for vacation tomorrow and won’t be back for 2 weeks. Hopefully when I get home all will be fixed and I’ll be able to get my truck back! Hope no one else has this happen to their Maverick.

I can only empathize, and hope these experiences are not too wide spread as I will have to take my 2025 Lariat in for its first oil change pretty soon.

Troubleshooting this is a bit of a challenge to put it mildly. You go from "okay this is the problem and here are the three options to repair it", to "oh boy, nothing is working!"

The good news is they have a loaner for you, and a holiday break may give them time to sort it out
..or give you a new Mav!...mm, I wouldn't hold my breath on that last bit, but you never know right?

Cheers,

Andy

 

[marskren]

I can only empathize, and hope these experiences are not too wide spread as I will have to take my 2025 Lariat in for its first oil change pretty soon.

Troubleshooting this is a bit of a challenge to put it mildly. You go from "okay this is the problem and here are the three options to repair it", to "oh boy, nothing is working!"

The good news is they have a loaner for you, and a holiday break may give them time to sort it out
..or give you a new Mav!...mm, I wouldn't hold my breath on that last bit, but you never know right?

Cheers,

Andy

Actually they mentioned the possibility of trading it in for a new one. I’m afraid that that means they think it really is dead! Not going to worry about it now until I can do something on the 23rd.

 

[SafetyGuy]

Actually they mentioned the possibility of trading it in for a new one. I’m afraid that that means they think it really is dead! Not going to worry about it now until I can do something on the 23rd.

Way to go! So glad to hear you aren't getting all wrapped up in a knot as some do here over whatever upsets them.

You seem to be patiently waiting for them to do the best they can, and I can only imagine that they appreciate that (the techs working on it especially).

I mean that it is okay to care about this, but also appreciate the position the technicians are in...can you tell I used to be a tech? On military aircraft, but you get the idea.

I will be pulling for you and all the others that may be in this position. I hope I have the grace to deal with it as well, if it is my turn...and I will certainly try.

Andy

 

[Cougar70]

The 8yr/100k warranty is NOT a unique "HYBRID" warranty but IS a unique HIGH VOLTAGE BATTERY related warranty!!!

Direct from my 24 window sticker:
8YR/100,000 HYBRID UNIQUE
-COMPONENTS IF EQUIPPED

So it sounds like more than just the HVB

 

[Darnon]

Direct from my 24 window sticker:
8YR/100,000 HYBRID UNIQUE
-COMPONENTS IF EQUIPPED

So it sounds like more than just the HVB

High voltage drivetrain components.

Depending on your vehicle, electrical drivetrain system components covered by this warranty may include, and are not limited to: high-voltage battery, high-voltage battery connector, high-voltage battery isolation switch (manual disconnect switch), battery pack fan assembly, battery pack sensor module (HBPSM), battery energy control module (BECM), on-board charger, on-board charger fan assembly, inverter system controller (ISC), DC/DC converter, hybrid continuously variable transmission or electric driveline motor and transmission range sensor.

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