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Took my truck to a dealer because it was shaling while driving. I went to have the tires checked balanced and rotated twice before take to ford service. While the tires were off second time I noticed it looke dlike fluid was leaking from drivers side front axle area. I informed the dealer service advisor of this when i dropped it off and left it all day to be looked at and diagnose the problem.
after work i went to pick it up and they informed me that the passenger side cv boot axle needs replacing. They said they ordered the part and it will arrive in a few days. I took it back to have it removed and replaced. Upon picking up the truck the second time after they replaced the passenger side axle they informed me that the technician noticed a leak on the drivers side - the one I told them was leaking when i dropped it off the first time- and that they ordered the opart and it would arrive in a couple weeks and that my maverick was safe to drive in the mean time.
Three weeks later they do not have the part and do not know when it will be in. At this point i was pissed of and not wanting to drive my truck that shakes when accelerating. I called ford and the dealer numerous times. The parts person wanted me to pay extra to buy it from a dealer even though its under warranty. i said no. I decided to go to the dealer when the service manager would not take my calls or call me back.
The service manager drove my truck and said he thinks it was misdiagnosed and is actually something wrong with the rear axle but they need to troubleshoot it. This evening i dropped it off to be looked at to determine the issue tomorrow. They provided me a loaner car.
I will keep y'all informed
after work i went to pick it up and they informed me that the passenger side cv boot axle needs replacing. They said they ordered the part and it will arrive in a few days. I took it back to have it removed and replaced. Upon picking up the truck the second time after they replaced the passenger side axle they informed me that the technician noticed a leak on the drivers side - the one I told them was leaking when i dropped it off the first time- and that they ordered the opart and it would arrive in a couple weeks and that my maverick was safe to drive in the mean time.
Three weeks later they do not have the part and do not know when it will be in. At this point i was pissed of and not wanting to drive my truck that shakes when accelerating. I called ford and the dealer numerous times. The parts person wanted me to pay extra to buy it from a dealer even though its under warranty. i said no. I decided to go to the dealer when the service manager would not take my calls or call me back.
The service manager drove my truck and said he thinks it was misdiagnosed and is actually something wrong with the rear axle but they need to troubleshoot it. This evening i dropped it off to be looked at to determine the issue tomorrow. They provided me a loaner car.
I will keep y'all informed
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