New Scheduling Emails system -- will now be sent once vehicle gets a scheduled build day

[ThatGuyabdcef123456]

I heard from the Maverick Brand Manager and found out that they changed when the scheduling emails are sent.

Old system: You received an email as soon as your vehicle received a VIN and scheduled build week. As well as an email if the build week changed or was moved.

New system: You receive an email once your vehicle gets a scheduled build day. Which probably happens about 1-2 weeks out from your build day. Ford was finding that because orders were moving around, they wanted to avoid inundating customers with vehicle scheduled emails. So you may have a build week and vin and not know it until it gets a "Schedule to Day" status.

I voiced my feedback (as a order holder myself) to him. Feel free to tag @FordMotorCompany and voice your opinion. Only way things change is with feedback.

Updated with latest video:

Do we know if this scheduling change is Maverick specific or across all Ford products?

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[fordvideoguy]

That's bad. I want the vin ASAP so I can lock in financing. And, I wish to be inundated with some emails. Been waiting almost 6 months and the only communication I have received from Ford was this vague acknowledgement I received a couple of weeks ago.

No need to hurry and do financing because you can lock in rates based on when you ordered your vehicle. And I would not recommend you doing financing before the vehicle gets there otherwise you can't track the vehicle. We learned this the hard way.

 

[fordvideoguy]

Do we know if this scheduling change is Maverick specific or across all Ford products?

All models

 

[theway-yay-ting]

All models

Just show them our poll (183-6!), maybe they change their minds...

 

[Timothyd]

No need to hurry and do financing because you can lock in rates based on when you ordered your vehicle. And I would not recommend you doing financing before the vehicle gets there otherwise you can't track the vehicle. We learned this the hard way.

Thanks!

 

[Vols44]

Thanks!

It's well worth the time to watch @fordvideoguy YT video on the Price Protection Program. The smart Vincent software your dealer accesses is the key.

 

[patmos68]

Personally I would prefer a few more emails that at least lets you know you haven't been forgotten.

 

[RNC185]

My production date is 4/4. Up until today my VIN was valid, now it doesn't exist. What a ride. Production date changed 4 or 5 times.

 

[lapercussion]

I ordered my truck June 25th I don't anticipate seeing it this year I don't trust ford I am full of expletives but I can't use them.

 

[theway-yay-ting]

I ordered my truck June 25th I don't anticipate seeing it this year I don't trust ford I am full of expletives but I can't use them.

Have you tried calling the customer service number or the chat lately? With a 25 June order you should be at least getting a VIN (and perhaps even a build week) soon. Seems the vast majority of folks who have posted here about receiving VINs of late are June/July orders...

 

[Clive]

Do we know if Ford still does its scheduling on Thursdays? I just want to know the best time to do my weekly chat update with Ford customer service...

 

[theway-yay-ting]

Do we know if Ford still does its scheduling on Thursdays? I just want to know the best time to do my weekly chat update with Ford customer service...

Yes, according to @fordvideoguy they preview on Tues/Wed/Thurs, and then schedule on Thurs.

 

[MistiT]

Oh look just another Thursday... Interesting to see the build out date being in October, still expecting to be a 23 since I refuse to remove the Lux package.. But good luck to everyone who will be chatting and calling to see if they are scheduled today . Guess I'll just get back to work now

 

[Redneck Garage]

No need to hurry and do financing because you can lock in rates based on when you ordered your vehicle. And I would not recommend you doing financing before the vehicle gets there otherwise you can't track the vehicle. We learned this the hard way.

Its interesting the game many dealers play - The Maverick I bought last week ( a refused order )
The finance guy said - uh ford has the highest rates. I said well here's an ad for 2.9% until April -- he shuffled some papers and said he couldn't find it. He said my rate was 4.5 I said then I want Ford financing. I have a credit rating in the 800's so that wasn't the problem. Ended up he "did me a favor" and got me Capital One Auto Finance for near the same price.
I called Ford Credit and complained and asked why thy didn't have the deal - well he actually ran my credit with Ford - she said she didn't know why he didn't do Ford as I was completely approved and she saw my app as well as the 2.9 offer WAS available.

The end result was the Ford Credit lady said well you shouldn't have signed the paperwork if you wanted Ford Financing - now there's nothing they could do- she said wow he should have done Ford. I said uh huh. I explained that with Mavericks unless paying total cash, a customer was somewhat at the dealership's mercy due to availability. To think that I will be offered the 0% at 60 months that was in place when my August ordered vehicle comes in - uh huh "shuffle shuffle uhhhh we cant find that deal " says the slimy finance guy.

Tim you are the exception certainly not the rule in folks that work for dealerships and I thank you for your info as well - however, the 90% of us that have to deal with the dishonesty, lies, misrepresentation of most dealerships are the ones screaming - go to a direct model and cut out dealerships completely. One day that will happen and ruin it for the honest guys like yourself. Hopefully Ford will hire you as a Brand Ambassador.

 

[theway-yay-ting]

FWIW, I suspect there will be very few actually scheduled today, as Tim (@fordvideoguy ) mentioned this is just a cleanup week for remaining March allocations.

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