Radio problems - frozen / freezing

[newmaverick]

I was using apple car play and all of a sudden it stopped working and disconnected. Then the radio screen froze and I wasn't able to use the touch screen at all, it was completely frozen. I turned off the maverick and opened the door thinking maybe it would reset but the radio stayed on even after the key was removed, door was open and then closed. I tried starting it and putting it into reverse to see if the screen changing to the backup camera would reset it but the backup camera was not working as the screen just went black. When I put it back in to gear it was back on the same radio screen and again turning off the car and opening the door and closing the door didn't do anything. I called the dealer to see if there was hard reset I could do but they said I had to bring it in as the only reset is disconnecting the battery. After about 20 minutes the radio finally turned off.

Has anyone else run into anything similar and or have suggestions on possible fixes?

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[jmjjr6]

I was using apple car play and all of a sudden it stopped working and disconnected. Then the radio screen froze and I wasn't able to use the touch screen at all, it was completely frozen. I turned off the maverick and opened the door thinking maybe it would reset but the radio stayed on even after the key was removed, door was open and then closed. I tried starting it and putting it into reverse to see if the screen changing to the backup camera would reset it but the backup camera was not working as the screen just went black. When I put it back in to gear it was back on the same radio screen and again turning off the car and opening the door and closing the door didn't do anything. I called the dealer to see if there was hard reset I could do but they said I had to bring it in as the only reset is disconnecting the battery. After about 20 minutes the radio finally turned off.

Has anyone else run into anything similar and or have suggestions on possible fixes?

My 2020 Ecosport did the same, same system as the Maverick, I had to go to Ford.com and get and update. So far that fixed the problem. Hope this helps.

 

[newmaverick]

My 2020 Ecosport did the same, same system as the Maverick, I had to go to Ford.com and get and update. So far that fixed the problem. Hope this helps.

Ok I will go in, did it end up going off on its own in a similar time frame?

 

[jmjjr6]

Ok I will go in, did it end up going off on its own in a similar time frame?

Yes

 

[newmaverick]

Yes

Thank you for the insight!

 

[Red Ryder]

Another reason I wish the auto industry would have standardized on a form factor and interface that would have allowed aftermarket integration. They standardized on OBD for diagnostics, so yeah, it could haver been done. Rather than get into the consumer electronics business, they could have allowed the aftermarket to thrive. A DIN-PANEL format that snaps into a common dock.
Infotainment is not their core business and it shows.

 

[clavicus]

Another reason I wish the auto industry would have standardized on a form factor and interface that would have allowed aftermarket integration. They standardized on OBD for diagnostics, so yeah, it could haver been done. Rather than get into the consumer electronics business, they could have allowed the aftermarket to thrive. A DIN-PANEL format that snaps into a common dock.
Infotainment is not their core business and it shows.

 

[inthecabin]

Try holding the radio power button and scan forward button together for about ten seconds to reset it. My Ranger would do that until I updated the sync system. It happens when you get out and back in within a few minutes..

 

[inthecabin]

Or update with usb or over the air if Wi-Fi is available when parked. It’s in the manual.

 

[Caper]

mine has started to do this too...

 

[STARCOMMTREY1]

I was using apple car play and all of a sudden it stopped working and disconnected. Then the radio screen froze and I wasn't able to use the touch screen at all, it was completely frozen. I turned off the maverick and opened the door thinking maybe it would reset but the radio stayed on even after the key was removed, door was open and then closed. I tried starting it and putting it into reverse to see if the screen changing to the backup camera would reset it but the backup camera was not working as the screen just went black. When I put it back in to gear it was back on the same radio screen and again turning off the car and opening the door and closing the door didn't do anything. I called the dealer to see if there was hard reset I could do but they said I had to bring it in as the only reset is disconnecting the battery. After about 20 minutes the radio finally turned off.

Has anyone else run into anything similar and or have suggestions on possible fixes?

The fix is simple. Switch to android....

 

[newmaverick]

mine has started to do this too...

Mine hasn't done it since the hard reset. I was told at the dealer though that there is supposed to be an update that comes out this month that is supposed to address this issue.

 

[Genie77]

Try holding the radio power button and scan forward button together for about ten seconds to reset it. My Ranger would do that until I updated the sync system. It happens when you get out and back in within a few minutes..

Thank you. That worked for me

 

[Dekay]

Has anyone had ford do the radio software update and did it correct the problem

 

[Chowdayer]

Try holding the radio power button and scan forward button together for about ten seconds to reset it. My Ranger would do that until I updated the sync system. It happens when you get out and back in within a few minutes..

This worked thank you!!!

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