Boy you are 99.9% correct. I ordered 10/2021 hybrid xlt one opt. trailer hitch, I ordered from a LARGE dealer chain ,they have 8-10 stores, NEVER a word from them I had to ask each month NEVER a word from FORD I had to call customer service and ask. NO PR FROM FORD, its a shame as im 67 and my family have bought over 40 fords/lincons/mercurys , 9/12 I talked to my dealer and ford customer (no service) and they said reorder because I dont have a vin # yet and give my dealer my " private offer" ( that I never got) they then gave me the offer code/# to give dealer, My dealer reordered exact same order 9/15/22 and 10pm I get a email conformation from Ford. so here we go again, wait and wait and wait, if they and the dealer would have at LEAST , kept in touch with us, that ordered with some updates, it would have been 100% better,im about done with ford.we shall see.I hate to vent here because it's not the forum or other members fault, but this has be one of the worst buying experiences I've ever had as far as customer service is concerned. This isn't a $20 Amazon purchase... or a return at Home depot (which are handled with a fair amount of wisdom and courtesy), but it's a multi thousand dollar expense.
- Aug 2021 totaled my 2 year old vehicle (sorry elk)... need a replacement. I drive a 100 miles plus a day so a hybrid or vehicle that gets reasonable mileage is a priority.
- Research on my part comes across a new Ford vehicle... a small hybrid pickup. Wow. That sounds great. I think that would fit my needs.
- Aug 2021 I order online (no deposit needed? great) and then head to the dealer to finalize. Sorry they say, we have to have a deposit to place the order. OK I say and hand them $1000 and for the first time in my life, order a new vehicle that is exactly like i want it. Color, options etc... great I can't wait. Dealer said possibly by November but worst case by end of year.
- In the mean time can't do without another vehicle, so I go buy something else. I know I'm going to loose money on it, but oh well. It will only be a few short months and I'll be trading it in and it won't be too bad.
- End of 2021... well after following the forums. Seems like the wait will be a little longer than expected. Want the Maverick so I'll hang in there and wait.
- Jan, Feb, March, Apri 2022... no updates from Ford. Other than what I read on the forums, I have no idea what the status is or when I might expect to actually get my truck.
- April 2022 progress! I finally get an email form Ford. I have a production date of early Jun 2022. It's been a long wait but great news.
- Jun 2022... nothing from Ford, but after numerous chats and phone calls to customer service I find out production date had been changed to later in Jun 2022
- Later in Jun 2022, nothing from Ford but calls and chat reveal date changed again to late Jun 2022.
- Late Jun 2022... nothing from Ford, but via calls and chat discover production date has changed to early Aug 2022.... then mid Aug 2022... then late Aug 2022.
- Aug 30th 2022. Message from Ford. "Your Maverick is built and is awaiting shipping! It may take a few day to a week but your vehicle will soon be on it's way".
- 2 weeks later. Nothing from Ford. Calls to customer calls and chat to customer service always says I can check the status online (which provide no updates).
- Late Sept 2022. Calls and chat tell me now shipping/delivery is mid Oct 2022.
- Call today.. First time I really vented to Ford customer service rep (sorry to her) but now they say expected delivery is end of Oct 2022.
Moral of the story?
Don't expect any valid updates from Ford on the status of your vehicle.
Don't expect what they do tell you to be true and not change.
Don't expect any valid info or insight from Ford as to your expected delivery date.
Don't expect the dealer to have any more information to help make you feel better.
Do expect... or at the very least not be surprised if these same things happen to you.
Do expect to see others with the exact same order as yours receive their vehicle months ahead of you.
Do make an $10 Amazon order if you want some reasonable customer service if it's late.
Don't order a multi thousand dollar vehicle from Ford and expect a reasonable time frame for delivery, to be informed and updated with information you can rely on, or to be treated as a valued customer.
Do cancel your order if you want to hurt no one but yourself and make the dealer an extra $15 thousand dollar profit.
Good luck to all those who ordered a 2023. My condolences in advance for what many of you will have to go through . Sorry for the vent and I must admit, it didn't help and I'm still frustrated.
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