Ordered and waiting? Good luck. Prepare to be disappointed by Ford !!!!!!!!!!

[coherent]

I hate to vent here because it's not the forum or other members fault, but this has be one of the worst buying experiences I've ever had as far as customer service is concerned. This isn't a $20 Amazon purchase... or a return at Home depot (which are handled with a fair amount of wisdom and courtesy), but it's a multi thousand dollar expense.
- Aug 2021 totaled my 2 year old vehicle (sorry elk)... need a replacement. I drive a 100 miles plus a day so a hybrid or vehicle that gets reasonable mileage is a priority.
- Research on my part comes across a new Ford vehicle... a small hybrid pickup. Wow. That sounds great. I think that would fit my needs.
- Aug 2021 I order online (no deposit needed? great) and then head to the dealer to finalize. Sorry they say, we have to have a deposit to place the order. OK I say and hand them $1000 and for the first time in my life, order a new vehicle that is exactly like i want it. Color, options etc... great I can't wait. Dealer said possibly by November but worst case by end of year.
- In the mean time can't do without another vehicle, so I go buy something else. I know I'm going to loose money on it, but oh well. It will only be a few short months and I'll be trading it in and it won't be too bad.
- End of 2021... well after following the forums. Seems like the wait will be a little longer than expected. Want the Maverick so I'll hang in there and wait.
- Jan, Feb, March, Apri 2022... no updates from Ford. Other than what I read on the forums, I have no idea what the status is or when I might expect to actually get my truck.
- April 2022 progress! I finally get an email form Ford. I have a production date of early Jun 2022. It's been a long wait but great news.
- Jun 2022... nothing from Ford, but after numerous chats and phone calls to customer service I find out production date had been changed to later in Jun 2022
- Later in Jun 2022, nothing from Ford but calls and chat reveal date changed again to late Jun 2022.
- Late Jun 2022... nothing from Ford, but via calls and chat discover production date has changed to early Aug 2022.... then mid Aug 2022... then late Aug 2022.
- Aug 30th 2022. Message from Ford. "Your Maverick is built and is awaiting shipping! It may take a few day to a week but your vehicle will soon be on it's way".
- 2 weeks later. Nothing from Ford. Calls to customer calls and chat to customer service always says I can check the status online (which provide no updates).
- Late Sept 2022. Calls and chat tell me now shipping/delivery is mid Oct 2022.
- Call today.. First time I really vented to Ford customer service rep (sorry to her) but now they say expected delivery is end of Oct 2022.

Moral of the story?
Don't expect any valid updates from Ford on the status of your vehicle.
Don't expect what they do tell you to be true and not change.
Don't expect any valid info or insight from Ford as to your expected delivery date.
Don't expect the dealer to have any more information to help make you feel better.
Do expect... or at the very least not be surprised if these same things happen to you.
Do expect to see others with the exact same order as yours receive their vehicle months ahead of you.
Do make an $10 Amazon order if you want some reasonable customer service if it's late.
Don't order a multi thousand dollar vehicle from Ford and expect a reasonable time frame for delivery, to be informed and updated with information you can rely on, or to be treated as a valued customer.
Do cancel your order if you want to hurt no one but yourself and make the dealer an extra $15 thousand dollar profit.
Good luck to all those who ordered a 2023. My condolences in advance for what many of you will have to go through . Sorry for the vent and I must admit, it didn't help and I'm still frustrated.

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[pa-outdoorsman]

I hate to vent here because it's not the forum or other members fault, but this has be one of the worst buying experiences I've ever had as far as customer service is concerned. This isn't a $20 Amazon purchase... or a return at Home depot (which are handled with a fair amount of wisdom and courtesy), but it's a multi thousand dollar expense.
- Aug 2021 totaled my 2 year old vehicle (sorry elk)... need a replacement. I drive a 100 miles plus a day so a hybrid or vehicle that gets reasonable mileage is a priority.
- Research on my part comes across a new Ford vehicle... a small hybrid pickup. Wow. That sounds great. I think that would fit my needs.
- Aug 2021 I order online (no deposit needed? great) and then head to the dealer to finalize. Sorry they say, we have to have a deposit to place the order. OK I say and hand them $1000 and for the first time in my life, order a new vehicle that is exactly like i want it. Color, options etc... great I can't wait. Dealer said possibly by November but worst case by end of year.
- In the mean time can't do without another vehicle, so I go buy something else. I know I'm going to loose money on it, but oh well. It will only be a few short months and I'll be trading it in and it won't be too bad.
- End of 2021... well after following the forums. Seems like the wait will be a little longer than expected. Want the Maverick to I'll hang in there and wait.
- Jan, Feb, March, Apri 2022... no updates from Ford. Other than what I read on the forums, I have no idea what the status is or when I might expect to actually get my truck.
- April 2022 progress! I finally get an email form Ford. I have a production date of early Jun 2022. It's been a long wait but great news.
- Jun 2022... nothing from Ford, but after numerous chats and phone calls to customer service I find out production date had been changed to later in Jun 2022
- Later in Jun 2022, nothing from Ford but calls and chat reveal date changed again to late Jun 2022.
- Late Jun 2022... nothing from Ford, but via calls and chat discover production date has changed to early Aug 2022.... then mid Aug 2022... then late Aug 2022.
- Aug 30th 2022. Message from Ford. "Your Maverick is built and is awaiting shipping! It may take a few day to a week but your vehicle will soon be on it's way".
- 2 weeks later. Nothing from Ford. Calls to customer calls and chat to customer service always says I can check the status online (which provide no updates).
- Late Sept 2022. Calls and chat tell me now shipping/delivery is mid Oct 2022.
- Call today.. First time I really vented to Ford customer service rep (sorry to her) but now they say expected delivery is end of Oct 2022.

Moral of the story?
Don't expect any valid updates from Ford on the status of your vehicle.
Don't expect what they do tell you to be true and not change.
Don't expect any valid info or insight from Ford as to your expected delivery date.
Don't expect the dealer to have any more information to help make you feel better.
Do expect... or at the very least not be surprised if these same things happen to you.
Do expect to see others with the exact same order as yours receive their vehicle months ahead of you.
Do make an $10 Amazon order if you want some reasonable customer service if it's late.
Don't order a multi thousand dollar vehicle from Ford and expect a reasonable time frame for delivery, to be informed and updated with information you can rely on, or to be treated as a valued customer.
Do cancel your order if you want to hurt no one but yourself and make the dealer an extra $15 thousand dollar profit.
Good luck to all those who ordered a 2023. My condolences in advance for what many of you will have to go through . Sorry for the vent and I must admit, it didn't help and I'm still frustrated.

Dude, I'm sure someone will accuse you of being negative but you are so spot on it's not even funny.

Others will say "it's just a truck. Forget about it and it'll show up if/when it shows up." I guess on some level that's true but that doesn't excuse the fact that Ford has dropped the ball over and over throughout this process.

For those of you who have recently ordered. Maverick for the first time, you would be wise to heed the OP's advice. Believe none of what you hear and only half of whst you see.

May the scheduling gods be kind to you!

 

[Dimes]

I just totaled my truck last Friday. It was 20 years old but a drive to church on Sunday vehicle we bought from a family member.

I was prepared to wait for a Maverick I had all the time in the world. Not now.

 

[bbhaag]

If your vehicle was totaled you should not have relied on Ford to deliver your ordered vehicle in a timely fashion. Have you lived under a rock for the past two years or do you just not keep up with world events?

I find it hard that you did the latter because if you did you you should have known better than to order a vehicle in this climate and expect a timely delivery. IMO that is just foolish on your part.

 

[bearsfan647]

If your vehicle was totaled you should not have relied on Ford to deliver your ordered vehicle in a timely fashion. Have you lived under a rock for the past two years or do you just not keep up with world events?

I find it hard that you did the latter because if you did you you should have known better than to order a vehicle in this climate and expect a timely delivery. IMO that is just foolish on your part.

Is this directed at OP? If so, did you read when they placed their order?

 

[New2AZ]

If there's a place to vent your dissatisfaction with the Maverick ordering process, this is it. Sorry to hear of your situation. Mine was not similar aside from the many months of waiting. Nonetheless, MTC is the best place to let it out and have others commiserate.

 

[AltoBAP]

My current lease is due in a year. I ordered the Maverick now, expecting it to *hopefully* arrive in a year. I also plan to order a Ranger 6 months from now, depending on how Maverick production goes.

 

[Pacman]

@coherent true, all true. Hope you get the truck soon. 2023 orders, my advice is to order it, and just assume it will take 12-15 months.

 

[bbhaag]

Is this directed at OP? If so, did you read when they placed their order?

I did. The OP totaled his truck in August of 21 then proceeded to order a Maverick in August of 21. The OP then expected his order to be delivered before his expectations and is disappointed that it was not.

 

[Maverickman74]

Well congratulations, you have completed the 9th step in our lil 12 step program here. Every member with over 1 year wait time does this. Its natural and healthy. If you do stick it out, there are a couple more steps to go. But eventually you will be very happy with your new ride. Until you develop issues then you get to start all over again.

Word is that if you can read through the meme thread in one sitting, your modules will begin to populate spontaneously.

 

[Hdscreens]

It seems everyone at the top levels of FOMOCO is an absolute imbecile! Infrastructure to mostly do an ordering system needs to be in place first. Any order should only be taking a max of 3 months to be delivered. Absolutely, moronic for any company to think having zero communication and taking a year or going into a model year change over and having to re-order is sustainable.

Yes, I realize there are supply constraints but if that’s still the case then just stop with relying heavily on custom orders that can’t be filled until infrastructure is in place.

 

[Maverstang]

If your vehicle was totaled you should not have relied on Ford to deliver your ordered vehicle in a timely fashion. Have you lived under a rock for the past two years or do you just not keep up with world events?

I find it hard that you did the latter because if you did you you should have known better than to order a vehicle in this climate and expect a timely delivery. IMO that is just foolish on your part.

Let’s look at the known facts:
Ford built almost 120,000 Mavericks in MY22, which was actually more than their initial plan.
The commodity mix was known from day one and corresponding contracts were let to suppliers based on that plan.
Ford had full visibility to the orders as they were coming in, including volume and commodity mix. They knew immediately it did not match their completely incorrect marketing product mix forecast.
There has never been any meaningful shortage issues on Maverick components that fit the original build plan. Only the attempts to make commodity plan changes after the start of production was an issue.

Ford had all the necessary information to determine which orders could be built, and when, more or less. With the appropriate transparency and communication we all would have know where we stand on our orders and deliveries. With that information, people could have made informed decisions on how to proceed.

Instead we were treated to confusion and an utter lack of transparency and information (actually plenty of misinformation) which lead to all kinds of confusion and frustration. Ford’s order entry, scheduling and allocation systems were proven to be woefully inadequate to the task and no effort was made to resolve these issues. Quite the contrary, all we got was happy talk from people who clearly did not care.

Your homely excuse might apply to toilet paper in 2020, but it’s totally off base for this situation where all the information was known to Ford in advance. Had they acted on it with transparency and communication in a timely manner, you wouldn’t see the frustrations expressed by people here.



(I won’t go into the dealer behavior situation, but Ford knows about that too)

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