Lock issue and tail lamp recall

[Henry]

Who is they?

The dealer

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[SusieQ]

Sheesh. Never had a dealer do house calls.

 

[SusieQ]

A lot of dealers have mobile service vans. They drive to you, perform the update, and leave. Super easy.

I'm too rural.

 

[SusieQ]

I haven't seen donuts at the dealership I work for since someone gave us a 1 star Google review for our powdered donuts having too much sugar. They'd better not take our coffee away next.

Lol. My gawd, donuts are all about sugar.

 

[SusieQ]

My dealer gave me a loaner while installing my tonneau cover.

I should show my dealer your comment.

 

[S Dundee]

I haven't seen donuts at the dealership I work for since someone gave us a 1 star Google review for our powdered donuts having too much sugar. They'd better not take our coffee away next.

Probably have meat snacks now. Like jerky.

 

[Ozarkbeard]

Sheesh. Never had a dealer do house calls.

Ford does. Toyota doesn't.

As for loaners at the dealership, that's a difference in dealers, not manufacturers.

 

[Henry]

I'm too rural.

I live in the country maybe a couple miles from town

 

[SusieQ]

Nearest dealer is only 22 miles, but there's no way they'll come out here.

 

[SusieQ]

Ford does. Toyota doesn't.

As for loners at the dealership, that's a difference in dealers, not manufacturers.

Good to know, thanks.

 

[S Dundee]

The other thing I would say is that Ford is VERY software driven on the newest models. Maybe not as much as Tesla, and no OTA updates for recalls, but VERY software driven. In a software world, you have many updates as software is a cheap and effective way to fix issues. Hardware is expensive. The current taillight recall was apparently detected by Ford using data collected from all of our vehicles over the 4G LTE network. So just speaking for me, I don't get to worked up about a SW recall. I would also add that the standard warranty of 8 years and 100,000 miles on Hybrid components is very good. The extended warranty, when I investigated it, did not add much to that for the Hybrid components. The 5 year 60,000 mile standard powertrain warranty is probably fine for the ICE. Keep in mind that the regen braking is done by the tranny, so the eCVT is covered by the longer Hybrid warranty. Same with the battery, high voltage system, sensors and probably the electric water pump (which serves ICE and Hybrid).

 

[S Dundee]

Nearest dealer is only 22 miles, but there's no way they'll come out here.

Try to schedule mobile service online. The worst that can happen is that they say no.

 

[Techcar]

Nearest dealer is only 22 miles, but there's no way they'll come out here.

I live 24 miles from my Dealer and when I first called them to schedule the up-dates she said I lived to far away. But then she checked with the tech and came back and said they would do it. After they got the up-dates installed I went out and gave him a $20 tip and said lunch was on me . He was taken aback so much and said if I ever need anything don't hesitate to let him know .As a retired tech , I know how much it means to get those little "tips' to put the customers ahead of the line .

 

[swtiming8]

Sheesh. Never had a dealer do house calls.

I’m not sure if my dealer Oliver Ford in Plymouth,IN does mobile service but they do come to my house 20+ miles away to pickup my truck leave me a loner and take the Maverick back to the dealer to perform any service.
I have 3 recalls open all for software updates but I’m holding off on until I see how others are reacting to them if they cause other issues.

 

[SusieQ]

The other thing I would say is that Ford is VERY software driven on the newest models. Maybe not as much as Tesla, and no OTA updates for recalls, but VERY software driven. In a software world, you have many updates as software is a cheap and effective way to fix issues. Hardware is expensive. The current taillight recall was apparently detected by Ford using data collected from all of our vehicles over the 4G LTE network. So just speaking for me, I don't get to worked up about a SW recall. I would also add that the standard warranty of 8 years and 100,000 miles on Hybrid components is very good. The extended warranty, when I investigated it, did not add much to that for the Hybrid components. The 5 year 60,000 mile standard powertrain warranty is probably fine for the ICE. Keep in mind that the regen braking is done by the tranny, so the eCVT is covered by the longer Hybrid warranty. Same with the battery, high voltage system, sensors and probably the electric water pump (which serves ICE and Hybrid).

I'm not worked up.

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