Hybrid second thoughts

[SpruceDuck]

What is wrong with the truck

Surging engine
Billowing exhaust
Burning plastic smell
Rotten eggs/sulphur dioxide stench
Molten-hot glowing cat/manifold
No codes

Ford serv dept couldn't sort or diagnose it after a month.
Field service tech couldn't sort or diagnose it.

I was told by the service manger (and the field tech) to not use the vehicle in a certain way as to avoid inducing this issue.

Then Ford states there's nothing to worry about.

I won't even get started on the customer service problems.


https://www.mavericktruckclub.com/f...h-remote-start-fordpass-hybrid-maverick.7155/

https://www.mavericktruckclub.com/forum/threads/hybrid-rough-idle-video.8699/

https://www.mavericktruckclub.com/forum/threads/rough-idle-glowing-cat-poll.11027/

https://www.mavericktruckclub.com/forum/threads/another-remote-start-gone-wrong-glowing-cat.10858/

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[Scout]

Surging engine
Billowing exhaust
Burning plastic smell
Rotten eggs/sulphur dioxide stench
Molten-hot glowing cat/manifold
No codes

Ford serv dept couldn't sort or diagnose it after a month.
Field service tech couldn't sort or diagnose it.

I was told by the service manger (and the field tech) to not use the vehicle in a certain way as to avoid inducing this issue.

Then Ford states there's nothing to worry about.

I won't even get started on the customer service problems.


https://www.mavericktruckclub.com/f...h-remote-start-fordpass-hybrid-maverick.7155/

https://www.mavericktruckclub.com/forum/threads/hybrid-rough-idle-video.8699/

https://www.mavericktruckclub.com/forum/threads/rough-idle-glowing-cat-poll.11027/

https://www.mavericktruckclub.com/forum/threads/another-remote-start-gone-wrong-glowing-cat.10858/

I honestly not sure what to do,, my hybrid is going to be here at the end of the month but I’m really having second thoughts …

 

[Snax]

And so here is my latest correspondence with Ford, because now almost two months have gone by without much anything changing since my troubled Maverick landed at the service department. This post is directed at Official Ford Account. Forgive me for not mincing words:

Ford Motor Company,

I would like to let you and other members of this forum know the response I have thus far received from Ford Corporate regarding this matter has been abysmal.

One rep after another I have spoken to agrees with many of us that there's a legitimate fire risk involved with this issue. The field technician told my service manager to tell me to not use the vehicle in a way that might induce this issue (why? because THEY WEREN'T CONVINCED IT WAS SAFE OR SOUND). And yet Ford has issued a statement to its service departments to tell any customers who have this problem (who I assume must self-report, and won't be sought out by Ford), the vehicle IS SAFE, SOUND, and CAN BE USED NORMALLY WITHOUT CONCERN FOR ADDITIONAL WEAR AND TEAR OR DAMAGE if the symptoms should arise.

So, WHICH IS IT FORD?

IS IT SAFE?
OR IS IT UNSAFE?

I apologize for speaking almost rhetorically, because it seems like no one at Ford is listening, so I suppose this letter is as much for me and other customers who are upset as it is as a last ditch effort to evoke a coherent response from Ford.

I seriously hope no one has to get injured or suffer property damage because of Ford's conflicting responses. There’s a shared-reality forming out here where many, many people, including actual Ford employees, utilizing their training and common sense, believe there is a legitimate possibility this defect could lead to a fire. And yet, let me reiterate, Ford has made a statement that basically says, “don’t worry… nothing to see here.” Either all the customer service reps and the field technician and the service manager, the finance manger, the sales manager and I are all delusional for worrying about this being a fire hazard, or Ford is delusional about it NOT being a fire hazard. Again, which is it? Could the truth reside somewhere in the middle? NO... it cannot. It's not hard to see how a rational person would be worried about this.

If this isn’t a hazard, then Ford is doing a TERRIBLE job explaining to its affected customers AND employees why this is really nothing to worry about. But I call "hogwash." How can a car that stinks of burning plastic, rotten eggs, with billowing exhaust, a surging engine, and a glowing. molten-orange catalytic converter not be something to be concerned about? The car isn't even producing error codes. Maybe Ford realizes it is something to be concerned about, but thinks a little pre-TSB memo is going to magically dispel our well-earned paranoia. I'm not sure what would be worse--- Ford thinking a memo is going to make peoples' worries go away, or Ford blowing off their customers' worries. Could the truth reside somewhere in the middle? YES... because it could be both that Ford wants to fix/make this problem go away as soon as possible, but also wants pretend I and many others don't have a genuine reason to worry or be disappointed our BRAND NEW TRUCK OF THE YEAR might be a conflagration risk.

I haven't driven new Maverick but once in 7 weeks. It's still at the dealership. I told the service manager I wasn't going to drive it as is. Based on what the field service technician said and what she knows of the problem, she understood and agreed with why I thought it wasn't wise to drive it.

No matter how this is being resolved (memo, TSB, maybe eventually a recall?) it seems a bit obvious Ford shouldn't tell me that this obvious problem isn't a problem even though your company also says it's a problem. If it isn’t a hazard, why are Ford employees and customers still worried it's a hazard?

I know you were very kind in bringing this matter to the attention of someone at Ford Customer Service, but they have, thus far, failed miserably at addressing this issue in a satisfactory manner. There is no resolution in sight, and I am sorry to say your efforts to help all of us on this forum, at least in my case, have thus far failed to resolve anything. If anything, again, at least in my case, my pursuit of meaningful answers from Ford has resulted in one futile conversation after another.

Seriously, it's a bad look.

That's being kind.

And that's all.

Not sure what could be done at this point to keep me as a Ford customer, but I'm ready to be surprised.


Kindly,

Daniel

Please stop spamming every thread with this. Thanks.

 

[zBernie]

Funny that subject comes up after all these years, as luck would have it back in the day, my wife's RVC went "Blue Screen & died" literally days, maybe hours, no joke, LOL, before the warranty was due to expire. The dealer replaced it with what they said was a new upgraded camera. You see, we bought the Sonata on just the second year of the brand new YF platform (2011).

I have no horror stories concerning our 9 years owning the Sonata despite many, many hours spent in the service waiting area having TSB's & numerous recalls and a few warranty issues. On the up tick on all this was the fact to always schedule the appt. early in the morning in order to score heavily on the complimentary outstanding local bakery's selection of donuts and fritters laid out in the waiting. To die for, literally.

My 2013 Sonata had a recall involving the engine. Long story short, Hyundai is providing a lifetime engine warranty. Kudos to them. In the meantime, the Sonata is running great, so I'm in no hurry to get my Maverick I ordered September 29th.

 

[SpruceDuck]

Please stop spamming every thread with this. Thanks.

I'm not trying to spam every thread. Forgive me. They should all be merged anyway. We're all talking about the same problem, and not everyone is aware of that. You might be, but I suspect others aren't. I'd rather an administrator combine threads than be scolded for trying to keep people informed.

 

[Rob Cactus Gray]

I honestly not sure what to do,, my hybrid is going to be here at the end of the month but I’m really having second thoughts …

buy it and if you don’t want it Carvana/car max will buy it from your for over MSRP.

 

[Scout]

buy it and if you don’t want it Carvana/car max will buy it from your for over MSRP.

I started this post to get feedback on the hybrid, and really appreciate peoples experience with this truck, sorry if I opened a can of worms, not my intention. But it’s helpful to hear from others the good and the bad.

 

[Wasatch-Man]

My 2013 Sonata had a recall involving the engine. Long story short, Hyundai is providing a lifetime engine warranty. Kudos to them. In the meantime, the Sonata is running great, so I'm in no hurry to get my Maverick I ordered September 29th.

I have a 2016 Sonata, 160,000 miles still runs great! Like you, I'm not in a heated rush.

 

[CjackG]

Beware Insurance premiums being charged by many major companies on Maverick Hybrids....

 

[Dave O]

Beware Insurance premiums being charged by many major companies on Maverick Hybrids....

My 2025 Maverick Lariat AWD Hybrid insurance premium is within $200 a year compared to my 2014 F-150 Limited and my 2004 Jeep Wrangler TJ

 

[Feldgary53]

Don’t have mine yet, but reading on this and other forums about catalytic converters overheating, various engine light codes… Makes me wonder how reliable this truck will be.. Anyone else rethinking their Maverick? Or waiting a year to see how it does? If I buy this truck it will be my only vehicle, so being in the shop weeks at a time not a option for me.

I’ve had my 2023 Lariat hybrid for over a year and have had zero warning lights or overheated catalytic. No issues other than battery saver messages on FordPass mainly because I don’t drive it daily or long distances. Never failed to start or required service other than a couple software updates and oil service. I wouldn’t change a thing.

 

[FlyGuy09]

Beware Insurance premiums being charged by many major companies on Maverick Hybrids....

No issues with being overcharged on my Hybrid for insurance, i’m located in California.

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