Hence why I will no longer buy the first or second year of new model. Been burnt way too many times! Good luck to you and your family! Hopefully I won't have anything big happen when my 2025 Y arrives.
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Disappointment and honesty.
- Thread starter MoreBadNews
- Start date
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Sorry to hear your Mav has been such a problem. Makes me wonder whether it was the liquid lunch crew who put it together.
Not my Mav, but the worst car I ever bought was a brand new Ford off the show room floor. That fight is a whole nother story as they say.
Not my Mav, but the worst car I ever bought was a brand new Ford off the show room floor. That fight is a whole nother story as they say.
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Goodbye , signing off after 9 pages is good.
No worries.Ok. Sorry. Hard to get in the thread at the right place sometimes. No big deal as my thoughts were not too earthshaking
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I bring Dunkin donuts every time I go for service, you would be surprised what a smile and a box of donuts can get you at a dealer. 2.5 years old my 22 FX4 LUX runs like a top.
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That's an unfortunate series of events. I am genuinely sorry to hear that has been the case. Thank you for your post. The rest of us however are doing mostly just fine. If you wanted to stir up some folks and get a good rile out of them, you have. Beyond that I say "Good Day".
His profile says Ecoboost. I feel bad for him if this is genuine.
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Profile also says "First Name: Tiffany."
Isn't the main issue she's experiencing with the turbo?
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Yeah, I have no idea why my comment is offending you. But I'll stop, good grief to myself
.
That's just one reason we joke at work that Ford's new slogan should be: "We fix it right because we fix it twice." I cannot tell you how many recalls have had multiple revisions. They only built vehicles for what, a hundred and twenty years and can't build a door latch or wiper arms that aren't subject to recalls.
As someone who works at a dealership, I can't tell you how difficult it is to order some parts, and the multiple hoops you need to jump through to just sometimes place an order. It's quite pathetic.
Then once you place the order, if it's not a readily available part we're expected to open a case to try and expedite the part or elevate its status on another website. Most of the time this is more symbolism over substance. Then, if the customer has called Ford in disgust over the delay to have their vehicle repaired, Ford calls us and asks for the status of the parts. Now, they have the customer's information, they can look for any open cases we might have on their behalf, yet they ask us for the case numbers and the status of the part(s).
Recently, we had a part ordered in the means Ford stated must be used to place the order. The part never shipped. After being contacted by Ford, they insisted we use a different method, which we did. Despite there being hundreds of this part in most warehouses, again, the part never shipped. Ford claimed they couldn't find these orders, but we had printed confirmation and no issues finding them in their system. Later the rep. stated they were able to see them, but could not provide an answer why this part hadn't shipped. It's as if nobody at Ford either had authority or the brains to step up and called the warehouse and instruct them to immediately ship the part.
We've had runs of parts which have gone on and off of backorder, after the entire Wuhan debacle it's become a normal for many manufacturers. With, say for example Nissan, when they had a back order you received parts sometimes in batches, but you received them often as they had been ordered for the customer -- in order. Ford claims they do the same, first in first out. This is far from true as we've had customer's who waited months for a part and another customer who has waited only two weeks has their order arrive. Yet, again, their flying monkeys insist parts are shipped as ordered.
Worse yet. We've had Ford engineering come to our shop and instruct us to order a specific part number which is available in the warehouse, telling us to contact their support site informing them of this directive and all we get for assistance is use the parts catalog and order the part number provided. Again, this is after informing them that a Ford engineer instructed us to contact them to supply this specific part. All is ultimately useless and a major cause of frustration!
I've never worked at a dealership for manufacturer where securing parts for a customer were such a cluster, where the means to order parts required so many different methods, and customer support seems to be nothing more than lip service blowing smoke up your butt to give you the impression they were doing something for you. Simply put it's a joke!
I've worked for Japanese, German, and British brands and none of them have been this difficult to acquire parts to repair a customer's car -- backorder or not. Ford has become the largest cluster I've ever seen, and I can't wait to find another more competent brand to work for.
Sorry if my honesty offended anyone, but I've bought my last Ford too. Mine was clunking in the cowl upon putting it in reverse. The transmission randomly made a "hoot" noise shifting between 1st & 2nd, and the audio system randomly would malfunction to the point you had nothing but a "farting" sound coming out of it. In less than 9K and a year's time it is completely unacceptable. I've never owned a car with such low mileage that had so many little issues. In fact, not even with ten-year-old cars with over 100k on them that I beat the living crap out of.
As someone who works at a dealership, I can't tell you how difficult it is to order some parts, and the multiple hoops you need to jump through to just sometimes place an order. It's quite pathetic.
Then once you place the order, if it's not a readily available part we're expected to open a case to try and expedite the part or elevate its status on another website. Most of the time this is more symbolism over substance. Then, if the customer has called Ford in disgust over the delay to have their vehicle repaired, Ford calls us and asks for the status of the parts. Now, they have the customer's information, they can look for any open cases we might have on their behalf, yet they ask us for the case numbers and the status of the part(s).
Recently, we had a part ordered in the means Ford stated must be used to place the order. The part never shipped. After being contacted by Ford, they insisted we use a different method, which we did. Despite there being hundreds of this part in most warehouses, again, the part never shipped. Ford claimed they couldn't find these orders, but we had printed confirmation and no issues finding them in their system. Later the rep. stated they were able to see them, but could not provide an answer why this part hadn't shipped. It's as if nobody at Ford either had authority or the brains to step up and called the warehouse and instruct them to immediately ship the part.
We've had runs of parts which have gone on and off of backorder, after the entire Wuhan debacle it's become a normal for many manufacturers. With, say for example Nissan, when they had a back order you received parts sometimes in batches, but you received them often as they had been ordered for the customer -- in order. Ford claims they do the same, first in first out. This is far from true as we've had customer's who waited months for a part and another customer who has waited only two weeks has their order arrive. Yet, again, their flying monkeys insist parts are shipped as ordered.
Worse yet. We've had Ford engineering come to our shop and instruct us to order a specific part number which is available in the warehouse, telling us to contact their support site informing them of this directive and all we get for assistance is use the parts catalog and order the part number provided. Again, this is after informing them that a Ford engineer instructed us to contact them to supply this specific part. All is ultimately useless and a major cause of frustration!
I've never worked at a dealership for manufacturer where securing parts for a customer were such a cluster, where the means to order parts required so many different methods, and customer support seems to be nothing more than lip service blowing smoke up your butt to give you the impression they were doing something for you. Simply put it's a joke!
I've worked for Japanese, German, and British brands and none of them have been this difficult to acquire parts to repair a customer's car -- backorder or not. Ford has become the largest cluster I've ever seen, and I can't wait to find another more competent brand to work for.
Sorry if my honesty offended anyone, but I've bought my last Ford too. Mine was clunking in the cowl upon putting it in reverse. The transmission randomly made a "hoot" noise shifting between 1st & 2nd, and the audio system randomly would malfunction to the point you had nothing but a "farting" sound coming out of it. In less than 9K and a year's time it is completely unacceptable. I've never owned a car with such low mileage that had so many little issues. In fact, not even with ten-year-old cars with over 100k on them that I beat the living crap out of.
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