I spent a few years working in Ford dealerships in my 20s and said back then 90% of reworks were due to no knowledge techs. Parts replacers we called them. I always said if any manufacturer truly wanted to make sure their products were serviced right they would be company employees trained and paid directly by the manufacturer, and not some dealership owner who doesn't give a crap about training and taking care of employees other than making money off what they can bill for. The industry hasn't changed a whole lot since the 90s when I left for the body shop world outside of dealerships sadly. I'm not a fan of Musk or Teslas due to everything being proprietary, but there is something to be said for him escaping the whole independent dealership world and keeping everything in house. They have a leg up on all the legacy manufacturers by being able to sell direct and having their own employees performing most repairs.
Still can’t read the room. I just cannot imagine why Ford or your dealership didn’t want to work with such an agreeable individual……
But what is the picture about?Well..... This one is not for the loyal Ford lovers.
If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.
I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.
Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.
I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!
Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.
After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.
With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.
Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!
Sincerely,
Annoyed Ford Owner.
I could write a 12-page novel
An album from Emerson, Lake, and Palmer, which I bought some gazillion years ago.Brain Salad Surgery.
"Welcome back my friends to the show that never ends"
We're so glad you could attend, come inside, come inside
The defect was corrected by 2022.
Well..... This one is not for the loyal Ford lovers.
If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.
I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.
Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.
I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!
Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.
After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.
With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.
Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!
Sincerely,
Annoyed Ford Owner.
SMH
