Dealer Wont Replace Airbags Under Recall!

[Chris_G]

Someone's ears must have been burning. My dealership just called me and now all the sudden they have the parts in stock and it will be fixed Thursday. Thanks for all the info on here guys.

Damn! It's a modern day miracle

Sponsored

 

[Maverich]

My dealer offered to return my call when they can schedule an appointment for the two outstanding recalls.

Got the letter from Ford saying I can schedule for the fix, and I called my dealership and they had to have someone call me back, looks like this recall notice is flagged in their system.

 

[Deleted member 12286]

I called last Friday and my local Ford Dealer scheduled my Maverick for the air bags on February 21st.

 

[TheGriffin1313]

Never go full Tard... Ford

 

[sn00pyguy]

Just posting this to see if anyone else has run into this. I recived another letter from Ford stating that the parts for my curtain airbag replacement under recall are now avaialble. I called my dealer to have them ordered and I was told that they cannot order them unless they are deployed. I told him that was BS and not what the letter from Ford stated. Has anyone ran into this? Should I call another dealership?

My dealer in the Cincinnati area said even though Ford indicated the bags are available they won't get them for another month or so. Supply chain issue for a new item. Things take time. No biggee.

 

[Old Dog]

Someone's ears must have been burning. My dealership just called me and now all the sudden they have the parts in stock and it will be fixed Thursday. Thanks for all the info on here guys.

Thanks to all...

 

[KevCuRaoi]

Ok, I messed around with the airbag recall parts order for my own hybird Maverick some more.

It turns out, SSSC wants a pdf of the open repair order submitted as the attachment.

After I did that... I was able to request the parts be ordered. I have not yet received a confirmation as to whether or not they will be actually be ordered for me. The message said that that confirmation (or request for more information) may take up to 2 hours.

I don't think that you can really blame this on the dealer. Ford didn't publish the necessary steps to order parts for the recall.

I will update here when I find out if the SSSC actually does process the order for me.

My suggestion would be to explain to the dealership that a dealer has posted on the forum that VIN-specific parts can be ordered through the SSSC, but that a copy of the open RO has to be attached (even though the FSA does not say that).

It took 4 hours, but SSSC finally ordered the airbag recall parts for my Maverick!

So I can confirm that dealers can order the parts for 22C20. I did look all 3 part #s up, and 1000s are now available in parts depots, so they should arrive quickly.

If you are asking your dealers about scheduling your Maverick for this recall, do remember that the parts availability for this recall very recently changed (sometime last week?). The person you talk to in service may be remembering a week or two back when they couldn't order parts for this recall (unless the airbags were deployed). Or they are waiting for more "seed stock" (which will no longer be sent).

Additionally, there is an extra step to ordering the parts, that is not included in the dealer bulletin (i.e. the instructions that Ford gives the dealer to complete the recall). Dealers are required to submit a copy of the open RO to the SSSC in order to complete the parts order.

Hopefully passing this message on to them will help get them your parts ordered!

 

[NeedForSteve]

reason #4,386 why I do not miss Ford warranty work. At all...

 

[bgn]

Meanwhile, my dealer just told me they have none in stock to order, even while my truck is sitting there.

Lmao. You can't make this up.

 

[KevCuRaoi]

Meanwhile, my dealer just told me they have none in stock to order, even while my truck is sitting there.

Lmao. You can't make this up.

Just checked the "part info" on one of the side curtain airbags..... 18,500 of them currently in Ford parts depots!

 

[Ranch]

Meanwhile, my dealer just told me they have none in stock to order, even while my truck is sitting there.

Lmao. You can't make this up.

I'm sure the dealer doesn't have any airbags in stock. They need to order them from Ford on an individual basis.

 

[bgn]

I'm sure the dealer doesn't have any airbags in stock. They need to order them from Ford on an individual basis.

Yes, they do need to order them, and I'd have no problem with that. I don't expect them to have the units on hand.

They said they can't order them, meanwhile the gentleman above is saying 18,000 airbags are sitting in a warehouse.

 

[Ranch]

Yes, they do need to order them, and I'd have no problem with that. I don't expect them to have the units on hand.

They said they can't order them, meanwhile the gentleman above is saying 18,000 airbags are sitting in a warehouse.

Call them back and talk to someone different. At my old dealership the turnover of employee's in parts and service is outstanding.

A lot of the new guys have little to no experience on how Ford does things. The person you talked to could be one of these rookies.

 

[Charles]

Mine were replaced last week. I would report this dealer to FORD!

 

[SkeeterB]

Called my dealer and they have ordered the airbags and will call to schedule when received.

Sponsored