Dealer wants $2,750 refund back.

[Horkchop]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

If the paperwork was signed, then that's a done deal. If they didn't understand the situation, then they shouldn't have made the offer. My last truck was labeled wrong on the lot. After test driving it I signed the all of the paperwork, but when I went to drive it home, the key did not work. They had the truck listed wrong, and sold it to me at a price cheaper than it should have been. Because it was all signed for, they honored the price I payed.

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[VBMav]

I ordered mine late in 21. Dec 26th a Sunday. Price increase was supposed to happen on the 27th. Got my truck Nov 22 dealer told me that when they get the price protection check they would give it to me. Took a few weeks but I did get it.

Ordered my 2022 in July 2021 and received it in Oct 2022. Dealer promised a price protection rebate but never provided it. They said they submitted the claim several times but it was denied. My understanding is that none of their 2022 Mav customers in that situation received their rebates. I think the dealer just turned it into a profit center. I'll never buy anything from them again. I do really like my 22 Hybrid though.

 

[Derwood]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

I WOULD keep the money but WOULDN'T go there for any future service work! Let them lose even more. Lol

 

[NJBob]

Ordered my 2022 in July 2021 and received it in Oct 2022. Dealer promised a price protection rebate but never provided it. They said they submitted the claim several times but it was denied. My understanding is that none of their 2022 Mav customers in that situation received their rebates. I think the dealer just turned it into a profit center. I'll never buy anything from them again. I do really like my 22 Hybrid though.

I got mine thought when the dealer said I will get it when they did I was screwd. It was about 1500. But they were actually true to their word. It is in smart Vincent just asked em to show you.

 

[Timothyd]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

Dealers turn to bend over. They'll have to work it out with the factory.

 

[Sarah Davis]

Call the FORD Customer Support #: 1.800.334.4375

Give them your zip code, the e-mail you used for your order, last 8 alphanumeric of your VIN and they will look up your order on Smart Vincent and give you any Private Offer Certificate Number associated with your order <it should look like this: 100XXXXXXX>, provide that number to the dealer and they should be able to apply it to your order.

100% THIS!! you can do this, but you should tell them they need to figure out smart Vincent with their ford rep for future reference. its not the customers job to educate them. The rebate manager needs to be told tuff cookies do the paperwork, that's literally his job! But in the end you signed the paperwork and they signed and submitted the paperwork, its their problem on what they did and did not confirm.

 

[Bill Quattlebaum]

You should also be entitled to price protection at the time of your July 2023 order. That is in addition to your certificate offer.

 

[Duke Nukm2001]

Former 23-year Ford salesperson here. The dealership is LAZY!!! Also incompetent as well. The sales manager (that's who, I'm guessing, is calling you) is also lazy. He can give his area rep a call and get this all straightened out PDQ. But they just don't want to do the physical work that's needed. I have a feeling they may have NOT ordered your 2nd truck using the prior ordered truck's order number. If that's the case, the screw up is 100% their own doing. Like others have said, it's not your job to help them do their job.

I ALWAYS called Ford if a customer had a question or problem. I once had a customer, call me weeks after turning in her C-Max Energi lease. Ford claimed the charging cable wasn't there so they sent her a bill for $500. She called me after getting the bill in the mail. I told her to stop in, give me the bill and I'll handle it (the cable was there as I made sure of it). When I called Ford, they insisted it wasn't there. I told them it was there as I put it in the back myself, and to leave my customer alone. Also told them she re-leased another Ford, so she's still an customer. Someone stole it once it was picked up. Needless to say, they didn't bother her again.

Had another customer get a letter from my state tax office. The customer bought their lease out, and paid the tax. Well PA Dept of Treasury said they paid too little for the car (under market value) and wants it's share of the tax that it should be worth. Told my customer, give me the letter, and I'll call PA. Told the person it was a lease they bought out (the residual was fixed obviously and lower than the current value at the time). I told them, I have the contract to show them. I did and problem solved.

Most salespeople today (I didn't say all, as there are still some good one who truly want to help their customers) don't want to have to do ANYTHING more than is absolutely necessary than sell the car. This is just one reason, what makes people hate dealerships so much.

Thank you for the post. 100% agree that people are LAZY!

 

[05FordGT]

Thank you for the post. 100% agree that people are LAZY!

Glad I could add to the discussion. Thank you for the reply.

 

[KevCuRaoi]

The price protection $$$ for orders that roll over goes from FoMoCo to the dealer. The amount should display in SmartVincent. FoMoCo has no relationship with you or me, the retail customer. [I believe that is somehow related to their franchise agreement but don't quote me]

It is up to the dealer to then pass all, some or none on to the customer. Which your dealer did. If not, how did the dealer even know to give you the $2750? At this point, the dealer needs to work with their Zone Manager to resolve it. Actually, there is nothing you can or should do.

To get a better understanding, the wonderful folks at Long McArthur Ford. Tim and Sarah, will take your call or answer your email question.

How do I know all this about the FoMoCo/dealer relationship? My dealer tried to screw me out of $600 of the price protection $$$ so I had to fight my dealer but I got a check from the dealer for $600 after 3 days of drama. So they obviously had the price protection $$$ or they would not have written a check to me.

That isn't price protection...but a model year transition offer. If the dealer claims the rebate, it needs to be disclosed to the customer. It can be paid to dealer, and passed on to customer. Or it can be paid directly to the customer.

For this rebate, the dealer doesn't have the option to keep it.

My guess is that they messed something up w/ order numbers and the rebate isn't showing up for the customer..... They need to work w/ their Ford reps to resolve this.

They should have doubled check to make sure the transition offers were showing up for all of their affected customers ahead of time.

 

[AutobahnSHO]

Yeah, my SC dealer told me by law they're not allowed to keep any rebates!

 

[homerdog]

Agree with this, but the OP needs to be very, very careful what he communicates to the dealership.

They could take him to small claims court. Considering what a lawyer costs, I think they would lose money even if they won, but they might do it anyway.

The county next over from mine has a rule that no attorneys allowed for small claims. It seems to work pretty well and keeps an even playing field.

 

[Erica4ster]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

They're just as bound to a legal contract as you are. Verbal warranties are meaningless. They signed it off as the price they gave you so sucks for them. Block their number if they keep harassing lol

 

[ychuck46]

NMFP, period!

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