Dealer service complaint

[Geo]

I needed the oil changed in my maverick,haven’t been feeling well in a couple of months ,so instead of driving 2 hours to the dealer I bought it from, I went to Wally’s Ford in East Greenbush NY. Made a appointment for wed before Thanksgiving. They said there was an airbag recall ,I told them I didn’t want the recall just do the oil change. Dropped the truck off we’d morning . Called them at 3:30 pm they told it wouldn’t be ready because a bolt broke when they were doing the recall. I started screaming,called fomoco talked to them they called the dealer ,next thing I know they had a new escape for me to drive,a loaner.ok so my truck wasn’t ready til sat after Thanksgiving. Looked in side and went right back into the dealership, to tell the guy there was fingerprints all around the headliner, all door weatherstrips are on wrong There are scuffs and scratches on some of the hard plastic panels. The interior panels on the windshield posts are not sitting the way they should, And the Headliner is hanging down on the left rear where it meets the windshield. The guy inside said to call back on Monday when the service manager would be there, I don’t think I want them touching the truck again. I called fomoco they said all they can do is to take my complaint against the dealer ship. They did tell me that if I took it to another dealer they wouldn’t work on it because they wouldn’t want to fix someone else’s mess.

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[OleFordGuy]

Geez, that sounds like a big cluster of a mess. Sounds like a big redo, cleanup and parts to order causing another trip to them. Sorry to hear that happened.

 

[icegradner]

Sounds like every owners nightmare.

 

[Ragtime Billy Peaches]

This is what worries me about a cheap vehicle, i can get the extended warranty but taking it to the dealer for anything is a S$it show now days, at least in my area.

 

[Geo]

I'm finding out the hard way

 

[KSC Grey Ghost]

Yes I agree with you 100 percent the sevice centers do not know how to put accessories on. or do recalls . Have had two tonneau covers put on both screwed up bad and look at the pic of the under motor shield recall unreal .

 

[pa-outdoorsman]

Yes I agree with you 100 percent the sevice centers do not know how to put accessories on. or do recalls . Have had two tonneau covers put on both screwed up bad and look at the pic of the under motor shield recall unreal .

Looks like a 3rd grader did the work.

 

[KSC Grey Ghost]

Yes I agree I thought a first grader also have to take my Maverick back to them next week to have them put the third tonneau cover on my Maverick I asked if I could watch no our insurance won't cover you bunch of crap

 

[pa-outdoorsman]

Yes I agree I thought a first grader also have to take my Maverick back to them next week to have them put the third tonneau cover on my Maverick I asked if I could watch no our insurance won't cover you bunch of crap

I already have new tires for my Maverick currently in transit to my dealer. I will take the truck to a local shop where I know the owners to get my tires swapped. Don't want to deal with the dealership BS.

 

[KSC Grey Ghost]

It's a shame that Ford and SOME dealers have screwed up some things about the Mavericks. It's a Great and Fantastic small truck I love my Maverick. I have put over Three Thousand Dollars in mine . Just got a 300.00 set of four lights 2 fog and 2 driving from Lasfit for it. I truly love fixing my Maverick up . I wish you many safe and happy Mavericking Miles

 

[Shepherd_Book]

It's a shame that Ford and SOME dealers have screwed up some things about the Mavericks. It's a Great and Fantastic small truck I love my Maverick. I have put over Three Thousand Dollars in mine . Just got a 300.00 set of four lights 2 fog and 2 driving from Lasfit for it. I truly love fixing my Maverick up . I wish you many safe and happy Mavericking Miles

What fog lights are you using. Been trying to find some that fit even remotely well, and coming up short. Would love to see what you have once you've installed them.

 

[KSC Grey Ghost]

Got my lights from Lasfit a set of four . 2. Fog 2 Driving Going cut out a couple of support grill up rights and a piece of cross brace . Build a support brace may double it . Attach it to the bottom of the grill . Recess the lights in the grill and go from there . If All else fails I have some two-part epoxy doe. For Putting road reflectors on the road I'll just glue them on there !!!!! . LOL Not sure when I will do this want to take my time and make it look Good See pics for lights and area I'm going to put them in !!

 

[Maverick not Goose]

Op, I feel your pain.
1. Like any occupation, most companies are hiring anyone to do work. We should be grateful there is somewhere to bring our trucks... anyway it sucks for us, and everyone.
2. Before this new world BS, dealers were getting low skilled labor to do work as mechanics are paid on book time. If (manufacture) says job abc takes 1 hour. That's all they get paid for and bam, they stop or take shortcuts / or, do it quick to make more $$....stuff happens then we end up with headaches
..... I personally wont let dealers work on my ride unless it's unavoidable such as engine or whatnot failure.
my 2016 F150 idiots put 11 quarts of oil in the engine, yes, 11.
Not just Ford. Jeep ruined a 2015 Cherokee I had buy doing a recall on transmission software. I told them NO, they did it anyway and bam, ruined the ride and let to months of back and forth till they bought the ride back.
I've read 100s of stories past year alone from oil changes. Body damage, interior damage, forgot the oil and seized engine...
Sucks but find yourself a reputable small shop and pay outta pocket

 

[Stock411]

Hate to say it but the reviews on service on that dealer is trash.

keep in mind, this same dealer is screwing people over MSRP marking up 10k. Like if they’re doing that I expect phenomenal service. If you said no to airbag recall, they should have not touched it.

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