Backup camera frozen incident!

[MMGT2]

If you read this on someone else post,
My mistake!

I have a 2024 XLT AWD. The truck currently has about 14000 miles. This freezing rear view camera issue started around 6-7000 miles ago. I ended up backing up into a trailer thinking that I had a bit more time to go while the camera had frozen in time and damaged the rear bumper and scratched the passenger side rear fender. I have a 2020 pp2 mustang, the quality of the camera compare to the one in the Maverick is day and night. It is flawless in the mustang. I thought purchasing the 360 technology package would have been as good as the one in the mustang, I guess not. I called Ford after it happened to report the incident, but at the time they didn’t have any recall as yet. I did create a ticket for incident.
Now, my question is who pays for the damage?
Ford suggested that I called my insurance company and have them fix the truck and the insurance company can contact them after all in the event of a recall.
Any advice would greatly appreciate!

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[TwuckHappens]

If you call your insurance company that would cause you to have a claim on file and likely negatively affect your premiums and also goes as "minor/major" damage on your vehicle history. If you backed in to your trailer after the recall was issued then you're not likely to be entitled to anything from Ford but I'm not a lawyer.

There's probably ambulance chasers that specialize in this sort of thing.

 

[Nemo]

The recall was announced back in November of last year. The fix was announced this Monday. Agree with TwuckHappens, you probably received a recall letter making you aware of such potential issues. Sorry about your accident.

 

[Ozarkbeard]

...The recall was announced back in November of last year...

This

OP: Enter your VIN and you'll see the recall for your vehicle at:
https://www.ford.com/support/recalls/

 

[OleFordGuy]

from your description, sounds like the issue is all on you, you decided to keep backing up. Should have gotten out and visually checked. just my opinion.

 

[KevCuRaoi]

If you read this on someone else post,
My mistake!

I have a 2024 XLT AWD. The truck currently has about 14000 miles. This freezing rear view camera issue started around 6-7000 miles ago. I ended up backing up into a trailer thinking that I had a bit more time to go while the camera had frozen in time and damaged the rear bumper and scratched the passenger side rear fender. I have a 2020 pp2 mustang, the quality of the camera compare to the one in the Maverick is day and night. It is flawless in the mustang. I thought purchasing the 360 technology package would have been as good as the one in the mustang, I guess not. I called Ford after it happened to report the incident, but at the time they didn’t have any recall as yet. I did create a ticket for incident.
Now, my question is who pays for the damage?
Ford suggested that I called my insurance company and have them fix the truck and the insurance company can contact them after all in the event of a recall.
Any advice would greatly appreciate!

Ford (and every other manufacturer) covers themselves by saying that it is only a "reverse aid supplement" and that you still need to pay attention.
Still, I know I find myself relying on the backup camera more than I should!

From Mav owner's manual:

 

[MetalsGeek]

Yeah, I backed into a tree at pretty low speed, but there will always be that subtle mark on the plastic bumper cover, with unknown damage underneath. I'm more cautious with the camera now...

 

[MMGT2]

Yeah, I backed into a tree at pretty low speed, but there will always be that subtle mark on the plastic bumper cover, with unknown damage underneath. I'm more cautious with the camera now...

sorry about yours, too. I don’t know why the 360 technology package doesn’t work the same way for all Ford vehicles across the board. The damage on my truck will cost over $1,100 to get it fixed. I have not notified my insurance about that just because of premium insurance increase.

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