Anyone ordered with Harold Ford in Sacramento?

[Sin.D]

I am having the hardest time trying to speak with someone to check if I have an approved COVP order. Because of the constraints most likely my 22 will become a 23. I ordered back in October of 2021.

I called 3 months ago and was told I will get a call first thing the next morning. Nothing.

Called again 3 days ago. And again the front desk lady said someone will contact me. Nothing.

Finally, I called Ford customer service and was told that I needed to confirm with my dealership if I have an approved COVP order.

I just called Harold Ford back and was transferred to someone's voice mail. I did leave my name and order detail and asked for a confirmation. At this point I don't know if I will get a response and/or loose out on the special offer.

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[Hdang1980]

I ordered thru them and got my truck. Their communication leaves a lot to be desired though.

 

[campngolf]

Perhaps a call up the food chain will get some attention?

https://www.victoryautomotivegroup.com/

 

[willk64]

Hi,
My 87 y.o. father in law reserved a Maverick Hybrid Lariat from Harrold Ford in Sacramento on July 26, 2021 with a $100 deposit. It is " in final preparation" and supposed to be at the dealer next week. The dealer told my father in law at the time he ordered it that he would just be charged MSRP (plus tax and license etc.). Now they sent him an estimate with a market value selling price $5200 over MSRP and wheel locks, clear shield and ELO secure (none of which he ordered) of $2100 for a total of $7300 over MSRP! 11 months wait just to be cheated like this?? I am so mad. I called Ford but got only sympathy and a promise to record the complaint.
Did they do the same to you?

 

[Hoagus]

I bought mine there, but there was a complete lack of communication, and then they lied and ripped me off over a bunch of dealer add-ons that I told them in writing, before the fact, not to install. They’re owned by the same company that owns Downtown Ford, so expect the same from them, too.

 

[Hdang1980]

Hi,
My 87 y.o. father in law reserved a Maverick Hybrid Lariat from Harrold Ford in Sacramento on July 26, 2021 with a $100 deposit. It is " in final preparation" and supposed to be at the dealer next week. The dealer told my father in law at the time he ordered it that he would just be charged MSRP (plus tax and license etc.). Now they sent him an estimate with a market value selling price $5200 over MSRP and wheel locks, clear shield and ELO secure (none of which he ordered) of $2100 for a total of $7300 over MSRP! 11 months wait just to be cheated like this?? I am so mad. I called Ford but got only sympathy and a promise to record the complaint.
Did they do the same to you?

I see they've adjusted their ADMs to reflect inflation. Used to be a flat $5K.

 

[willk64]

So they are ripping everyone off (not just my Father in law because of his age)? What does ADM stand for? Thanks.

 

[willk64]

I bought mine there, but there was a complete lack of communication, and then they lied and ripped me off over a bunch of dealer add-ons that I told them in writing, before the fact, not to install. They’re owned by the same company that owns Downtown Ford, so expect the same from them, too.

Did you order there or was yours already on the lot? Besides the unwanted accesories, did they also charg a market adjustment over MSRP? When did you recieve your truck? Thanks.

 

[Nandn205]

ADM stands for "Adjusted Dealer Markup" and I hope the new name match policy puts this scummy dealership out of business. If enough people don't take their orders, Ford doesn't send them cars.

https://carbuzz.com/news/ford-has-a-new-plan-to-stop-dealer-markups

 

[Sin.D]

Hi,
My 87 y.o. father in law reserved a Maverick Hybrid Lariat from Harrold Ford in Sacramento on July 26, 2021 with a $100 deposit. It is " in final preparation" and supposed to be at the dealer next week. The dealer told my father in law at the time he ordered it that he would just be charged MSRP (plus tax and license etc.). Now they sent him an estimate with a market value selling price $5200 over MSRP and wheel locks, clear shield and ELO secure (none of which he ordered) of $2100 for a total of $7300 over MSRP! 11 months wait just to be cheated like this?? I am so mad. I called Ford but got only sympathy and a promise to record the complaint.
Did they do the same to you?

I have not received my car because of the constraints. However, one the of the rep also promise me MSRP. I know that with the constraints mine will most likely be a 23. 1 would have to check. Thanks for letting me know.

When I went in, I did not have to put down any deposit. Just a signature. Now, I have a brother who also wants to put in an order. The reason he wanted to put in a order was because of the MSRP promise.

 

[Hdang1980]

I have not received my car because of the constraints. However, one the of the rep also promise me MSRP. I know that with the constraints mine will most likely be a 23. 1 would have to check. Thanks for letting me know.

When I went in, I did not have to put down any deposit. Just a signature. Now, I have a brother who also wants to put in an order. The reason he wanted to put in a order was because of the MSRP promise.

If I was you, I'd look to move my MY22 reservation to another dealership if you are rolled over to MY23. I haven't followed closely on the details about rollovers since I was lucky enough to get my truck, but if it's possible I'd do it.

If you are able to transfer your order to another dealership, don't sign anything or hand over any info or deposit unless that new dealership's sales manager/GM will countersign the DORA explicitly stating to be sold with no dealer add-ons and at MSRP or whatever offer you agree on. The days of men honoring their word are long gone.

 

[Sin.D]

If I was you, I'd look to move my MY22 reservation to another dealership if you are rolled over to MY23. I haven't followed closely on the details about rollovers since I was lucky enough to get my truck, but if it's possible I'd do it.

If you are able to transfer your order to another dealership, don't sign anything or hand over any info or deposit unless that new dealership's sales manager/GM will countersign the DORA explicitly stating to be sold with no dealer add-ons and at MSRP or whatever offer you agree on. The days of men honoring their word are long gone.

Thanks. I was think I should do this.

What does DORA stand for?

 

[Hdang1980]

Dealer Order Receipt Acknowledgment. It's the paper you signed that listed the pricing breakdown of your order minus tax/title/registration.

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