2025 Maverick Software Updates

[rslilly76]

FYI this is long, sorry:

So I saw where the 2/17/25 and earlier builds need the ACCM software update in order to possibly correct the battery issues on the 12v. Mine was built 1/22/25. Confirmed with 2 dealers locally that it was valid for my vehicle to receive this, however, they won't do it unless I'm having problems. Really? A Ford service bulletin that could save Ford money, but you won't do it?

Then I found out all software updates are supposed to happen automatically on sync 4 and sync 4a. Checked my settings, and they are all set to automatic. Vehicle took a software update 5/1 for connectivity issues and then no software updates since. Complained on FB group and one member told me to message my VIN. He works for Ford. He found 7 software updates that were service bulletins. He warned me they would take awhile to update.

Called Ford customer service, they suggest calling Ford OTA customer service to push the software updates. Called them, opened a case. They couldn't manually push but confirmed all updates and then proceeded to tell me about diagnostics codes they were getting that Ford pass and check engine light were not producing. They tried to call AutoNation Ford to set it up, but got sent to voicemail by Alicia the service manager. Used Ford pass to schedule appointment at AutoNation Ford in Corpus Christi Texas Wed morning 6/4 for the next day at 7:30am. Got a call about 5:00 pm that day from Robert a service advisor that said there were no appointments for Thursday even though it let me schedule it. He was very rude and I spent about 15 minutes asking the same questions as every question I had he deflected and wouldn't answer. He said they wouldn't do the software updates even though Ford OTA had a case open and proved diagnostics that showed at least one update was needed immediately for ABS. I asked for manager's name and he says it was Alicia and she would call me back. He set up appointment for following Monday 6/9. Again was rude the whole time. I never did get that call back btw. (needless to say I reported this dealer to Ford and left a Google review. Appears that Alicia has several bad reviews including laughing at a customer and telling him that he'll get his truck when she says so.) I also cancelled the appointment for Monday.

Used Ford pass to schedule appointment with Sames Ford in Corpus Christi for 6/5 at the same time I was supposed to have an appointment for the other dealer originally. Mind you this is about 5:30pm on 6/4. 30 minutes later got a text confirming the appointment with service writer Joe. (Sames was the only dealer I never contacted about the issue originally. There are 3 dealers in Corpus) So Sames asked all the questions, took the case number, and verified everything. Took them 3.5 days and 11 software updates later to complete the process, but my truck is up to date currently. (They work 1/2 day Saturday and off Sunday.) Oh and now everytime I start it tells me automatic updates are selected and will take place. (never did that before) Only complaint I have is that there wasn't a loaner given for keeping it over 24 hours. So shout out to Joe and his techs for actually doing the work, and actually adhering to Ford's service bulletins and warranty. I highly recommend them if you're near the area.


2025 Maverick Hybrid XL FWD build date 1/22/25

Sponsored

 

[DadJokesGalore]

I wonder why Ford doesn’t push these updates out automatically

 

[rslilly76]

I wonder why Ford doesn’t push these updates out automatically

The sync 4 system is supposed to get all updates OTA, but mine wasn't doing that as of 5/1 like I stated above. Therefore, it has to be done at the dealer.

The sync 3 and below doesn't, and you can download updates via flash drive and update yourself or take to dealer. In fact some are dealer only updates.

 

[DadJokesGalore]

Thanks for the info. Man, I wish there was an easier way to know if your vehicle is up to date or not rather than reaching out to a guy on Facebook.

 

[rslilly76]

Thanks for the info. Man, I wish there was an easier way to know if your vehicle is up to date or not rather than reaching out to a guy on Facebook.

You and me both!!! He was a real lifesaver though!

 

[josephp732]

Can you provide the current software version that you have installed in your Maverick? Reason is I am picking up my 2025 this week and I am going to have the dealer update the truck before I take delivery. The manufacture date of my Maverick is 12-09-2024. Thank you.

 

[Darnon]

The sync 3 and below doesn't, and you can download updates via flash drive and update yourself or take to dealer. In fact some are dealer only updates.

Sync 3 can update over WiFi or USB, but only the infotainment system. Other modules require dealer-level access.

 

[rslilly76]

Can you provide the current software version that you have installed in your Maverick? Reason is I am picking up my 2025 this week and I am going to have the dealer update the truck before I take delivery. The manufacture date of my Maverick is 12-09-2024. Thank you.

All the software modules are per build. Only Ford OTA and Ford dealers can access that info for you. If you get a dealer that doesn't want to spend time updating though they'll just tell you it's up to date. So the only way to know would be call Ford OTA and let them log into the truck.

 

[HeyBales]

Your comment that you found out ALL software updates are supposed to happen automatically.

I find it hard to believe all - I could see some limitations of modules not on the can bus directly.
The ACCM actually on the motor I could see being such a module.
So I'm wondering if it was an official source that said that - and I don't trust 1st tier customer service reps saying anything to sound good to customer to be reliable source.

Always been the case with TSB's & SSM's - if not exhibiting the problem the action is supposed to fix - no need to do it.

The ACCM update was for a problem for an intermittent parasitic draw resulting in a drained battery. Had a dead battery in the morning after a couple days?
It's rumor and myth that it has something to do with the 12V battery charging strategy or low battery charge that may cause other effects.

Nice to have found that dealer - glad you had an option.
Very nice readout they gave you - was that part of an electronic work order email later?
That was a lot of updates available.
Good wifi at home for the future ones?

Sponsored