"@Ford Motor Company" MTC Participant; MTC Member Feedback

[Montana]

@Ford Motor Company is ominously silent thus far. Wonder if they are changing the bot baby diaper?

They won't show up here to address any real issues or questions. As others said, it's a bot. If it is a person in charge of the social media team in some responses, they are limited to what they can actually respond to. I'd say it's 90% bot, 10% person. If the bot feels a response from an actual person is needed, it will email the marketing person in charge of handling this forum. Something like that anyways...

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[RichardCranium]

The postings seem very random, but also very scripted to me. I don’t think I have ever seen a response when someone has said, “hey @ford Motor Company…”

On a side note, funny story about automated text messages, I would always get text messages from my dentist, “your appointment is, text yes to confirm…” all that fun jazz, and one day I responded differently to see what the automated system would do. I received a very human sounding answer (pre AI days). I said, “wait, is this a real person?” And the response was, “ yes, this is (insert front desk name).” I was shocked that it was a real person responding. I guess the moral of this story is that people are better at pretending to be robots than robots are at pretending to be people.
Ok, story wasn’t as funny as I thought it was.

 

[Red Ryder]

I had significant issues with the "no-start, no crank" harness issues that the Ford account bot, FMC and numerous dealership service departments never resolved.

 

[Aherpa]

Curious about @Ford Motor Company MTC member. I’ve been on many Ford product forums eg: Focus RS, Ford Truck Enthusiasts FTE (SuperDuty and Maverick), Mustang Shelbys (350 and 500), Ford GT and have never seen the level of forum interaction as with MTC member @Ford Motor Company who, I take, is a direct OE representative (?). As I am a new Maverick owner (~ 1 month) and relatively short time MTC member, in that short time, I have noticed frequent postings by FMC requesting VIN and dealer info.

This posting is more befitting to those MTC members that have posted issues with their Maverick and have had @Ford Motor Company request VIN and Dealer info in what, I am assuming, is a tacit offering to get involved with a member’s posted vehicle issue.
Here’s the question: Have MTC members noticed issue resolution (perhaps quicker), or feedback from their servicing dealers, that FMC had already reached out to the dealer with advance inquire to the MTC member’s vehicle issue?
Note: The recent spate of reported post firmware update issues is frustrating for me as a new owner to read.

I think it’s great that an OE regularly interacts on a product's forum. As a long time Ford shareholder, I feel better about Ford being actively involved with their customer base. Just curious if that involvement is making a measurable difference.

Perhaps @Ford Motor Company can elaborate a bit more on your involvement / scope wrt repping the OE?
What do you do with requested VIN and Dealer info?
Are you with FCSD, PD, Marketing?
Are you a Ford contractor for that gathers feedback for Ford in general?

When I responded, I was given a case# and told to provide it to my local dealer. . . . .
I have not followed up on it yet, so I can't say if the case provides a conduit to more help for my dealer at Ford, or if it is just a 'we at Ford hear ya' automation.

 

[colinl]

They won't show up here to address any real issues or questions. As others said, it's a bot. If it is a person in charge of the social media team in some responses, they are limited to what they can actually respond to. I'd say it's 90% bot, 10% person. If the bot feels a response from an actual person is needed, it will email the marketing person in charge of handling this forum. Something like that anyways...

I would not trust a bot to respond publicly, and as a Ford shareholder, I hope they are not so careless either.

I'm 99% sure it's a person. Looking at their answers, they don't look bot-ish at all. They say entirely human things. Their response to issues is consistent, but if you're answering a phone all day on a script and it's recorded, you would tend to reply in a consistent fashion.

 

[mspmms]

"@Ford Motor Company" MTC Participant; MTC Member Feedback

Meme => link

 

[710-oil-614]

When I responded, I was given a case# and told to provide it to my local dealer. . . . .
I have not followed up on it yet, so I can't say if the case provides a conduit to more help for my dealer at Ford, or if it is just a 'we at Ford hear ya' automation.

I have, and I can tell you that your dealer is entirely unaware and uninterested in that case number. It does not help at all.

 

[SLINGSHOT]

I have, and I can tell you that your dealer is entirely unaware and uninterested in that case number. It does not help at all.

Right. More interested in the Bottom Line than in our story line.

HEY, FMC guy, whiskey talks and bull shit walks.

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