Does Ford Motor Company really follow-up with you after posting here?

[Deleted member 7089]

Out of the 1000 or so of you that have been contacted by Ford Motor Company here, how many have had a productive follow-up? My brother-in-law was contacted on another similar forum for the Mach-E, and was promised help in finding a part that is holding up the repair of his vehicle (over 4 months in the shop). Should he hold his breath or not?

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[Chris_G]

Out of the 1000 or so of you that have been contacted by Ford Motor Company here, how many have had a productive follow-up? My brother-in-law was contacted on another similar forum for the Mach-E, and was promised help in finding a part that is holding up the repair of his vehicle (over 4 months in the shop). Should he hold his breath or not?

Not me

 

[crunchie_frog]

They put me in touch with Ford Customer Care or whatever it is called. They said they would follow up with me after I visited the dealer for the problem. At least for me, they did make me "feel" like Ford cared. Whether or not they actually get anything done if things do not work out with the dealer is another question but I give them an A for trying to make me "feel" better but, I would not expect Ford engineers to rush to your address your problem or for them to help expedite parts. More of a hand holding experience, at least for me so far.

 

[Shay]

I got a couple of contacts with all of the hybrid brake TSB posts but nothing with teeth. They basically said "ok make an appointment with your dealership". Well duh, I didn't need a 1-800-number to tell me that. Did they have any hand in the outcome? Don't know. Brakes still not fixed. Knowing some faceless person at a phone bank somewhere has my back did make me feel like at least a small effort was being made though FWIW.

 

[pgreen1959]

I will say this this. My 2023 XLT was destroyed in a train derailment a few weeks ago. The dealer knows nothing and Ford Corporate doesn't have a frigging clue what is to happen to me. So I wouldn't hold your breath. And by the way my window sticker is no longer available to view. So I guess I don't exists any more.

 

[JLR]

Posted here about hybrid deep sleep issue. Contacted by Ford, they arranged appt with my dealer and a loaner. Dealer had my Mav for 9 days. Ford followed up after I got it back. If I hadn't posted here and if Ford wasn't monitoring this forum, I think I would still be having problems because dealers either don't have a clue or don't care.

 

[vinnymac]

Out of the 1000 or so of you that have been contacted by Ford Motor Company here, how many have had a productive follow-up? My brother-in-law was contacted on another similar forum for the Mach-E, and was promised help in finding a part that is holding up the repair of his vehicle (over 4 months in the shop). Should he hold his breath or not?

My Mav was in a derailment and totaled I have contacted the dealer , salesperson and ford site and I’ve heard nothing no follow at all so alls that’s happened was I lost my deposit.

 

[pgreen1959]

As a follow up to my being ghosted by Ford for my destroyed Maverick. Logged into my Ford Pass and my order number and VIN have disappeared. I am on the verge of telling them all to F*ck Off.

 

[vinnymac]

As a follow up to my being ghosted by Ford for my destroyed Maverick. Logged into my Ford Pass and my order number and VIN have disappeared. I am on the verge of telling them all to F*ck Off.

I’m with ya my Mav was totaled due to a derailment.6 months of waiting for it and no help to get another one. Ford never answered my email and the girl that answered the call was at home but was more interested in her baby in the background.at this point and time I’m fed up with all the crap I’m going thru to try to get a answer some one should be calling us to apologize for the lack of professionalism in this situation.I attached a pick of mine. Good luck to ya VP

 

[bgn]

The account is there to make it look like Ford is taking care of customers. It's a show for potential customers, not you or me.

 

[vinnymac]

The account is there to make it look like Ford is taking care of customers. It's a show for potential customers, not you or me.

Well they really need to do better!!

 

[Eagle11]

Out of the 1000 or so of you that have been contacted by Ford Motor Company here, how many have had a productive follow-up? My brother-in-law was contacted on another similar forum for the Mach-E, and was promised help in finding a part that is holding up the repair of his vehicle (over 4 months in the shop). Should he hold his breath or not?

Not, me, I presented a few issues I have with a local dealer and the issue I had back in July of 22 with my Maverick and nothing...

 

[BradnChristine]

Most of the responses here from @Ford Motor Company look like AI responses.

 

[Bill K]

FCC has been responsive to me w issues re my Maverick. Go online, seek a human connection and be nice. Not demanding. They exist to solve problems not to fight battles.

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