dealer failure to re add copilot 360assist

[ALBEE]

I ordered a Lariat hybrid with lux pkg 10/22/2021, it has been designated as a MY22 to MY23 rollover. My dealer failed to add copilot360 assist to my MY22 to MY23 transition and changed order from priority 99 to priority 10. It was immediately changed to priority 2. He then changed it back to a 10 and added copilot360+. Going forward, what are the chances it will now be re prioritized as a 2 since it is a transition order? or am I now put at the back of the line of all MY23 orders?

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[Aza]

Maybe one of our helpful dealership guys can give some advice. @fordvideoguy @KevCuRaoi

 

[ALBEE]

Maybe one of our helpful dealership guys can give some advice. @fordvideoguy @KevCuRaoi

thanks for replying, I hope so they can!

 

[Godzilla]

I ordered a Lariat hybrid with lux pkg 10/22/2021, it has been designated as a MY22 to MY23 rollover. My dealer failed to add copilot360 assist to my MY22 to MY23 transition and changed order from priority 99 to priority 10. It was immediately changed to priority 2. He then changed it back to a 10 and added copilot360+. Going forward, what are the chances it will now be re prioritized as a 2 since it is a transition order? or am I now put at the back of the line of all MY23 orders?

You are back of the line with me….I was never made a 02 because of my dealer error of changing my order number.

 

[ALBEE]

You are back of the line with me….I was never made a 02 because of my dealer error of changing my order number.

i'm holding out hope that something can be done

 

[KevCuRaoi]

I ordered a Lariat hybrid with lux pkg 10/22/2021, it has been designated as a MY22 to MY23 rollover. My dealer failed to add copilot360 assist to my MY22 to MY23 transition and changed order from priority 99 to priority 10. It was immediately changed to priority 2. He then changed it back to a 10 and added copilot360+. Going forward, what are the chances it will now be re prioritized as a 2 since it is a transition order? or am I now put at the back of the line of all MY23 orders?

I don't know if the reprioritization will happen automatically. (And I'm not sure if the move to 02 was automatic before....or if the zone managers/schedulers did it).
Your dealer should be able to contact one of their Ford reps to get them to manually move back to 02.

 

[ALBEE]

I don't know if the reprioritization will happen automatically. (And I'm not sure if the move to 02 was automatic before....or if the zone managers/schedulers did it).
Your dealer should be able to contact one of their Ford reps to get them to manually move back to 02.

Thank you so much for replying. I'm going into dealer today,this gives me much needed encouragement!

 

[KevCuRaoi]

Thank you so much for replying. I'm going into dealer today,this gives me much needed encouragement!

Good luck! I hope they can get you to 02 and that your Mav is scheduled soon!

 

[fordvideoguy]

thanks for replying, I hope so they can!

I believe I replied to your DM, your dealer just needs to contact their Inventory Specialist and have them change the priority back to 2.

 

[ALBEE]

i'm holding out hope that something can be done

I ordered a Lariat hybrid with lux pkg 10/22/2021, it has been designated as a MY22 to MY23 rollover. My dealer failed to add copilot360 assist to my MY22 to MY23 transition and changed order from priority 99 to priority 10. It was immediately changed to priority 2. He then changed it back to a 10 and added copilot360+. Going forward, what are the chances it will now be re prioritized as a 2 since it is a transition order? or am I now put at the back of the line of all MY23 orders?

thanks to all! priority has been changed to 2

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