- First Name
- Kevin
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- Jan 20, 2022
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- Buffalo, NY
- Vehicle(s)
- 2025 Maverick Hybrid XLT AWD
- Engine
- 2.5L Hybrid
I am not sure how you will be notified about the private offer. They may send you something by mail/email.One more data point (or possibly just confusion on the part of the very nice customer service rep this morning...) - I just called Ford customer service for one last status check prior to pinging my dealer. She confirmed that I was still "In Order Processing, Unscheduled", and that meant I'd be rolling over to a MY23.
She stated that the order banks would open 9/15/22, and also mentioned that they expected them to only remain open for a couple weeks, and that would be the end of the retail order banks for MY23.
I asked about the private offer and whether I should be expecting an email from Ford, and she stated the private offer would be handled at the time of delivery (rather than at time of order) via SmartVincent. She said that the private offers are sometimes sent via email or other times via direct postal mail.
@fordvideoguy and/or @KevCuRaoi - is this consistent with your experience of the process for other private offers?
She also noted that all rolled over MY22 orders would take precedence over new MY23 orders. I guess we'll see...
The instructions from Ford that dealers got this morning tells us to notify unscheduled 22 order holders of the private offer. (Obviously dealers will have to talk to these customers to transition to 23 order).
On our end, it really doesn't matter if the customer has the offer (piece of direct mail, or email) in hand. The offer & certificate number will be in smart vincent when the dealer looks up your incentives/offers.
The complication will be if someone has moved....the offer will be tied to the name and address from the COVP/ROVP for the 22 Maverick.
They will probably be able to fix this on their end.
Does that help answer your question?
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