Frankfort Ford stole my Maverick

[James D]

The dealer bullied you, they owe you a truck. There is no condition on anyone's Order Form that delivery will only occur if you finance through them, especially at a very high rate. They bullied you and got you to walk under duress with a false threat that you had to do something that was not on your order. To me that is a fraudulent business practice.

The first thing I would do is demand to speak to the owner of the dealership. If he or she is a chicken sh*t and won't come out, go right to the top. Contact Ford's Assistant to the CEO Jim Farley and ask to speak to him or someone on the Board of Directors. Email and send tweets to all the executives at Ford: https://corporate.ford.com/about/leadership.html

Here is a descendant of Henry Ford that is on the Board. Alexandra Ford English is her name. She should be disgusted and embarrassed on behalf of Henry himself about your experience.
https://www.bizjournals.com/bizwome...nglish-joins-ford-motor-company.html?page=all

This link shows the Board members, including people involved with organizations such as Catholic Charities, John Deere, MetLife, Dartmouth College, and Dell. If they do nothing after hearing about your situation, that can easily be interpreted that they are complicit enablers of future bullying by Ford dealers and even at their own firms.
https://www.wsj.com/market-data/quotes/F/company-people

Post a YouTube video about what happened to you directed at Farley and the Board. Make them all very uncomfortable.

Take your order form to a lawyer. I bet the dealer will not want to explain to a court judge why your original order (that did not require financing) meant nothing when you went to pick up a truck that was built just for you under your name and DL#.

If your truck is already sold, I am sure Farley or one of his underlings can insert your build into the factory queue next week and deliver your replacement truck right to your door. He should also give you a big discount for all of your trouble.

Most importantly, Farley should be very concerned about the bad will his dealer placed all over Ford's name and should publicly apologize to you on his Twitter account so we all can see that he truly cares about his customers. That is what a good leader would do.

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[alh01]

I want to thank all this community for the input. I have accepted the decision I made with the information I had at the time. I'm not even concerned with the light bashing. Here are a few points I would like to cover if Ford pays attention.

I was told point blank they would not offer any Ford incentive finance because they don't make money. I got an email from Ford today offering 2.9% 60 month on the Maverick. They never looked at their computer to see what should have been available to me.

I asked for an opportunity to read the finance agreement. This request was ignored. They implied there was some kind of termination or pre-payment fee. Now I know this was just an attempt to keep me from doing as others have suggested .

For cash payment they wanted to charge a $5,000.00 ADM

Ford should be embarrassed to be represented by these people.

For those that have an order waiting with them, I wish you the best.

It appears that not only do you likely have a strong claim for any number of potential consumer protection violations, but another person on the forum sat in the truck and could testify that they wouldn’t sell it because of the financing structure. The attorney general will likely be able to resolve this in favorable way.

 

[99nbbullitt]

Sorry this occurred, but as noted “coulda, shoulda, woulda” just taken it and paid it off the next day...

But it sounds like it would have been financed with the additional charges already added which defeats the negotiated price. I am also planning to pay cash which was also discussed during my order process. Price negotiation was $21,490 +TTL which is waiting in the bank since Oct 2021. I also am retired and trying to maintain a strict budget.

 

[Larrythelunatic]

I have tacked on a few extra dollars to pay speeding tickets. Infraction charges are not finalized until you get a refund There is always a chance the county clerk makes a mistake and you avoid the points.

When you get the refund check……..don’t cash it!

 

[Renho17]

A lot of times dealers push certain financing so they can finance extras like warranties. Most credit unions and banks will only finance the cost of the vehicle. Ford Motor Credit and banks like Capital One will allow people to finance in all the extras they sell like warranties.

So that’s why my dealer is pushing for Captial 1…. Good to know

 

[Renho17]

But it sounds like it would have been financed with the additional charges already added which defeats the negotiated price. I am also planning to pay cash which was also discussed during my order process. Price negotiation was $21,490 +TTL which is waiting in the bank since Oct 2021. I also am retired and trying to maintain a strict budget.

Well I would say paying it off in cash is not on a budget. Lol

 

[Johnkn]

But it sounds like it would have been financed with the additional charges already added which defeats the negotiated price. .

That’s not what the OP stated.

Dealer financing or pay an ADM


.

 

[WaitingHaulDogs]

Firstly, you should contact Ford directly. And secondly, "take" their offer to finance it, make sure there's no penalty to pay it off early, then the first chance you get pay off the balance.

Ford corporate has repeatedly directed dealerships to not do these shady practices.. they're in enough hot water for overselling and not delivering the Mavericks in a timely manner.

 

[999]

Better make sure the finance contract has NO PREPAYMENT PENALTY!

Why do you guys keep walking away from this? Have you not heard of refinancing?

Just sign the papers and take your truck. The dealership will see dollar signs - then you refinance it IMMEDIATELY upon receiving an account number. This will reverse any kickbacks to the dealer and there is nothing they can do about it. You will have your truck and they won't have made the money they were trying to con you out of. I've had this trick pulled on me more than one time before, and I have told them as I signed the papers that I would never make the first payment on this agreement. They've never cared, I guess they either assume that I'm bluffing (I wasn't) or they just want it to look a certain way on paper.

 

[999]

They exist through cheesy subprime lenders. Which most dealers have access to for credit challenged buyers.

I have never heard of prepayment penalties on loans from a real franchise car dealership.

It sounds like you could have still got your Maverick, but you chose to walk on principles which is fine.. The dealer was slimy but there were ways around it.

 

[999]

Yeah, Jim Farley does that shit all the time.
Like 30-40 hours a week.

Get a grip, son.

The dealer bullied you, they owe you a truck. There is no condition on anyone's Order Form that delivery will only occur if you finance through them, especially at a very high rate. They bullied you and got you to walk under duress with a false threat that you had to do something that was not on your order. To me that is a fraudulent business practice.

The first thing I would do is demand to speak to the owner of the dealership. If he or she is a chicken sh*t and won't come out, go right to the top. Contact Ford's Assistant to the CEO Jim Farley and ask to speak to him or someone on the Board of Directors. Email and send tweets to all the executives at Ford: https://corporate.ford.com/about/leadership.html

Here is a descendant of Henry Ford that is on the Board. Alexandra Ford English is her name. She should be disgusted and embarrassed on behalf of Henry himself about your experience.
https://www.bizjournals.com/bizwome...nglish-joins-ford-motor-company.html?page=all

This link shows the Board members, including people involved with organizations such as Catholic Charities, John Deere, MetLife, Dartmouth College, and Dell. If they do nothing after hearing about your situation, that can easily be interpreted that they are complicit enablers of future bullying by Ford dealers and even at their own firms.
https://www.wsj.com/market-data/quotes/F/company-people

Post a YouTube video about what happened to you directed at Farley and the Board. Make them all very uncomfortable.

Take your order form to a lawyer. I bet the dealer will not want to explain to a court judge why your original order (that did not require financing) meant nothing when you went to pick up a truck that was built just for you under your name and DL#.

If your truck is already sold, I am sure Farley or one of his underlings can insert your build into the factory queue next week and deliver your replacement truck right to your door. He should also give you a big discount for all of your trouble.

Most importantly, Farley should be very concerned about the bad will his dealer placed all over Ford's name and should publicly apologize to you on his Twitter account so we all can see that he truly cares about his customers. That is what a good leader would do.

 

[Hoagus]

Contact the Kentucky attorney general. Pretty sure this is consumer fraud. The AG in AZ recently sued a dealer.

It was two dealers, and the crux of the matter was that the dealers added fees for nitrogen (tires) and paint protection (wax), etc., adding a bunch of money to the bottom line. They wouldn’t sell them at the advertised price. I think the AG said it was bait and switch.

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