New Scheduling Emails system -- will now be sent once vehicle gets a scheduled build day

[Jakb]

Kind of a head scratcher here. The only change I see now is I, and others, will now reach out directly to Ford's Customer Service line to see if the order was scheduled. Really confusing approach here, and the only thing I can think of is that their data on all the orders and scheduled is so unpredictable and messy that they can't even report on it.

I think I'm leaning this way.

Ford customers get minimal info in incredibly limited emails. The emails don't contain all the info. The app is pointless. The website is broken.

Dealers are clueless buffoons. Dealers don't have the right info. Dealers are incentivized for non-communication. Dealers are given generic info. Dealers aren't given correct info. Dealers arent updated. Dealers don't know what they can disclose.

The Ford reps online are inundated with calls and questions (which this change will just make worse). They give contradictory info. They don't have access to tons of data. They don't seem to pass on the dissatisfaction or confusion (or at least Ford doesn't do a good job)

The biggest sign is that THE BEST Ford dealer and Ford employee is some rando online sales dude with a YouTube channel. He is straight up the best and most informed Ford representative out there and even he has to call directly to figure out what the hell is going on.

The Fordvideguy is doing an amazing job and half his info is either conjecture or best guesses. He is the #1 pulpit for Ford and they aren't using him.

To me it's clear that the customer operations division of Ford is not even close to a modern company. They aren't even a 2010s company. Ford makes nice new cars but their company processes is stuck in the 90's at best.

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[Maverickman74]

Im gonna be the odd guy out here. I dont mind not knowing until it is actually scheduled to be built. I have to organize a whole vacation multiple flights and a visit to my dads place in south texas, aswell as coordinate time off from work which falls apart without me. If I dont have a specific deliver to Granger date I will just end up fretting and worrying about which flight to get and all that. I know its going to take forever to get my Maverick. As long as I can keep my old jeeps alive and right side up, I can wait.

 

[Tone]

HEY @Ford Motor Company how about this: Send Maverick order folks an email ONCE EVERY MONTH! Tell us what the estimated date is for when it will get scheduled and then once it does get scheduled you can keep sending the info you have been already. IT'S A TOTAL SHAME THAT PEOPLE WAIT FOR MONTHS WITHOUT ANY COMMUNICATION!

Like if you agree.

 

[samspritzer]

Hello All Current and Future Maverick Customers
We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges. Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year!

@Ford Motor Company ...
May I ask what is the point of your post? It doesn't answer the real question of why and really...when. Thank you!

 

[LiveWire]

@Ford Motor Company after not hearing anything for almost 7 months on my build I for one welcome as much info that you can send me on my build at anytime of the process. Any info is so much more promising and welcomed than not having any info at all. When I called customer service and was told that my order was looked at a week earlier just knowing that lets me know that the process is moving along.

 

[Krodger277]

Great to know my Lux package is why I don't have my XLT yet.

 

[bill67]

This means that instead of Thursday every day is bochica day for June orders.

 

[BB0]

To play devil's advocate, this appears to be a change due to complaints (across all models, not just us Mav folks) that estimated build week dates shift multiple times. By moving to a date that is only days in advance, it is less subject to change, so they get less angry phone calls.

HOWEVER, I think that the people who are upset about that will be far outnumbered by the people who will be upset about not hearing about a build date at all. I think it would be in Ford's best interest to go back.



Also if we could revert the pizza tracker to have Estimated Delivery Dates again that would be awesome.

 

[baseballchamps]

It seems like a good change to me. My build date kept getting pushed further away, and I dreaded getting that late Friday email informing me of the latest delay. I’d rather get just the one true and correct build date notice.

Yes but at least you know you are getting a vehicle this year. The rest of us are patiently waiting and hoping that our vehicle will be built this year. If not, we will have to start the process all over again. Count yourself lucky.

 

[Welakabud]

@Ford Motor Company please go back to the old email system.

 

[LoveMyTaters]

My dealer is a POS. They will never notify me that my truck is scheduled.....they are to worried of their personal vehicles and family members vehicles.......never again will I order from a small town dealer.

 

[Dechion]

Hello All Current and Future Maverick Customers
We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges. Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year!

While I appreciate that your goal is to get as many trucks built as possible, continuing to keep the customers informed by email the way is was prior to this change in no way detracts from that goal.

We are well aware that its a bot program that sends out the emails, costing you next to nothing in resources. It does however give the perception that the customer hasnt been forgotten about.

The decision to give us less information about the process is quite literally the definition of being LESS transparent, despite what you stated in your post.

The fact that your call center call volumes are going to go up significantly actually WILL use resources that cost you money, as opposed to letting the email bot do the work.

Personally, I now have an every Friday morning reminder set to call and check the status, since you'll no longer be sending email updates during the process.

Imagine how fun that would be for the call center if all of us were checking in every week.

TLDR: You are being less transparent, not more. In trying to avoid people being frustrated you are creating additional frustration, and its going to end up costing you money.

Just send the damn emails.

 

[Turtle]

I heard from the Maverick Brand Manager and found out that they changed when the scheduling emails are sent.

Old system: You received an email as soon as your vehicle received a VIN and scheduled build week. As well as an email if the build week changed or was moved.

New system: You receive an email once your vehicle gets a scheduled build day. Which probably happens about 1-2 weeks out from your build day. Ford was finding that because orders were moving around, they wanted to avoid inundating customers with vehicle scheduled emails. So you may have a build week and vin and not know it until it gets a "Schedule to Day" status.

I voiced my feedback (as a order holder myself) to him. Feel free to tag @FordMotorCompany and voice your opinion. Only way things change is with feedback.

Updated with latest video:

https://www.mavericktruckclub.com/f...oup-emails-not-yet-received.12398/post-249145

 

[MetalThunder]

As I'm driving into work daily, I hear these Ford commercials boasting of special orders and how you'll be kept up to date along the way. It's good for at least one laugh a day. This is a total miserable experience, and I cannot imagine anyone at Ford corporate being happy about what this is doing to potential NEW (future) returning customers. And believe me I'd think twice about going into this Order Hole again. I still can't imagine why a Base AWD XL - seems so hard to produce other than it is not a high profit model and overlooked to satisfy the bottom line.

 

[pndwind]

Hello All Current and Future Maverick Customers
We fully recognize there is a lot of interest and excitement about the Maverick. We are here to answer your questions and be as transparent with you as possible about any confusion in the ordering, scheduling, and production process. Rest-assured, our goal is to build as many Mavericks as we can and satisfy as many new Maverick customers as possible given global supply chain challenges. Thank you for your interest in Maverick and your patience during this process. Our goal is to build as many Mavericks as we can so you can get out there and enjoy the 2022 North American Truck of the Year!

@Ford Motor Company
At this point we all know there are supply issues. Ford has created a PR problem from a lack of communication in general, inside the company and out. So far this appears to be headed in the wrong direction.
Anyone else getting the do you trust Ford survey's?

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