How does Ford handle damaged trucks and those customers?

[GreenLady]

@FordMotorCompany. After being told my truck that arrived this morning had been damaged in transport and they were not able to repair the roof so it was sent back, what does this mean? I’m unable to get the answers from the dealer nor any pictures of the vehicle which does seem a little strange!

Can you share how returned/damaged vehicles are handled, how to obtain the vehicle history report if the dealer won’t provide it and what the company is doing for the customer who no longer has a truck on order? Are there pictures on file and how long does it take to update the status of the VIN? These are just some of the questions coming up in the thread “Good news, bad news (truck damaged in transport)”.

Thank you in advance for your response!

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[Spear39]

@fordvideoguy, can you answer this one?

 

[jalbano2]

@FordMotorCompany. After being told my truck that arrived this morning had been damaged in transport and they were not able to repair the roof so it was sent back, what does this mean? I’m unable to get the answers from the dealer nor any pictures of the vehicle which does seem a little strange!

Can you share how returned/damaged vehicles are handled, how to obtain the vehicle history report if the dealer won’t provide it and what the company is doing for the customer who no longer has a truck on order? Are there pictures on file and how long does it take to update the status of the VIN? These are just some of the questions coming up in the thread “Good news, bad news (truck damaged in transport)”.

Thank you in advance for your response!

The truck was owned by Ford until it was accepted by the dealer. Once accepted it would become property of the dealership. Since the dealership did not accepted because of damage they never owned it. They do not and won't give you pictures of the damage.

 

[QuesoEnFuego]

I ordered a Ford Fiesta a few years back and they dropped it while unloading it. Ford pulled it back, I'm not sure if it was repaired or if a new one was sent but I received my car 3-4 weeks later.

 

[Speed2000]

The reason why no pictures of the damaged Maverick are avaible is because there wasn't a damaged Maverick to take pictures of. When I take my car in for service, they take several pictures so when its returned I can't accuse them of putting a scratch on it.

 

[Big_T]

@FordMotorCompany. After being told my truck that arrived this morning had been damaged in transport and they were not able to repair the roof so it was sent back, what does this mean? I’m unable to get the answers from the dealer nor any pictures of the vehicle which does seem a little strange!

Can you share how returned/damaged vehicles are handled, how to obtain the vehicle history report if the dealer won’t provide it and what the company is doing for the customer who no longer has a truck on order? Are there pictures on file and how long does it take to update the status of the VIN? These are just some of the questions coming up in the thread “Good news, bad news (truck damaged in transport)”.

Thank you in advance for your response!

@GreenLady your tag to Ford did not work, I think because you did not include spaces between the words. I will re-tag Ford here for you.
@Ford Motor Company please see above.

 

[GreenLady]

The truck was owned by Ford until it was accepted by the dealer. Once accepted it would become property of the dealership. Since the dealership did not accepted because of damage they never owned it. They do not and won't give you pictures of the damage.

Good to know, thank you!

 

[GreenLady]

@GreenLady your tag to Ford did not work, I think because you did not include spaces between the words. I will re-tag Ford here for you.
@Ford Motor Company

Thank you! I was thinking email LOL!

 

[DryHeat]

The truck was owned by Ford until it was accepted by the dealer. Once accepted it would become property of the dealership. Since the dealership did not accepted because of damage they never owned it. They do not and won't give you pictures of the damage.

I don't know if they took pictures or not. But not owning the truck would not prevent them from taking pictures of it, or from sharing them with her. Why would it?

I usually take pictures of damaged boxes that I refuse to accept. It's not required, but I do it. And no one ever claims that I have no right to do so.

The reason why no pictures of the damaged Maverick are avaible is because there wasn't a damaged Maverick to take pictures of.

Actually, the damaged truck was covered with a bright blue light and pulled up into the cargo bay of a large, rotating, disk-shaped craft with "Interstellar Salvage" written on the side. I'm absolutely sure of it.

(Sorry @GreenLady, I know this is serious. Just having a little fun with all the certainty being tossed around.)

 

[GreenLady]

I don't know if they took pictures or not. But not owning the truck would not prevent them from taking pictures of it, or from sharing them with her. Why would it?

I usually take pictures of damaged boxes that I refuse to accept. It's not required, but I do it. And no one ever claims that I have no right to do so.

Actually, the damaged truck was covered with a bright blue light and pulled up into the cargo bay of a large, rotating, disk-shaped craft with "Interstellar Salvage" written on the side. I'm absolutely sure of it.

(Sorry @GreenLady, I know this is serious. Just having a little fun with all the certainty being tossed around.)

The only thing certain is I am not getting my CO Lariat

 

[GreenLady]

The reason why no pictures of the damaged Maverick are avaible is because there wasn't a damaged Maverick to take pictures of. When I take my car in for service, they take several pictures so when its returned I can't accuse them of putting a scratch on it.

No way to know at this point

 

[New2AZ]

@GreenLady I certainly hope you get some satisfactory answers and are taken care of. What a rubbish situation.

 

[TSAINTS1115]

GreenLady questions her salesman.

 

[Portcqb]

Ford should be able to build a replacement for it but it will have to fit into scheduling and with the chip holds on many now it may be many months from now before it come in

 

[LowLeadAV]

Ford should be able to build a replacement for it but it will have to fit into scheduling and with the chip holds on many now it may be many months from now before it come in

hope they would salvage the precious chips

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