Good news, bad news. The salesman told me it was damaged and then sold it to someone else!

[volksnuts]

Wait so where is the good news?
I read the whole thread and must have missed it

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[WVX76]

So sorry this happened to you. Not sure what the actual cause of your damage was, but I would think it was a driver experience issue with loading/unloading.

Unfortunately our society doesn't place as much value on good old know how as it once did and the current labor shortage is making it abundantly clear. Companies are finding it easier to right off losses rather than address issues. I am so tired of not being able to find true expertise anymore.

Hopefully the dealership makes it right and the Lariat of your dreams shows up ASAP.

 

[fordvideoguy]

@fordvideoguy Has this type of situation happened at your dealership? What happens if a vehicle is badly damaged and "irreparable" by the dealership? Does it really get returned?

We have never had one that was damaged that bad that our body shop couldn't fix it. We usually one see scratches or dings.

 

[Redneck Garage]

There are lots of suggestions on this thread that try to point the finger at the dealer (or even illegal aliens). Without more information, they don't seem well-founded.

• Several say the dealer would definitely have taken pictures if the truck had really arrived damaged. I'm not so sure. I might have done so, but that doesn't mean it is the invariable practice.
• Others suggest there really is no damage and the dealer is stealing the truck. But VINs are unique. The dealer knows Ford can track the truck to its eventual owner and the OP is unlikely to just forget about it.
• One person even suggested that the truck was probably damaged by folks riding the rail car with it. That seems unlikely. The OP was told it arrived at the dealer with roof damage. That sounds more like something that would happen on truck transport than when someone sits in it.

In short, I wouldn't make any assumptions at this time. Better for the OP to push for the vehicle history report from the dealer or get the information it from Ford if the dealer won't cooperate.

FWIW, my guess (only a guess) is that the OP's truck's roof was badly damaged so that repair is uneconomical for the dealer. The claim that they are going to "send it back" (to Mexico?) is truly weird, but that may be some sort of misunderstanding.

Without making any assumptions one could just say the dealer could have said it's not available any longer and there's really nothing anyone can do due to the fact that it was a refused or canceled order. Personally I've had two hybrid Mavericks that I've been told would be sold to me and at the last minute said oops sorry they're sold. So in reality whether it was damaged not damaged sold not sold none of that makes any difference. If it were my August order that I have no production date yet then that's a whole different animal.

 

[Lcacbosn]

I am a little north of Jax myself, but still in FL. I was just curious where your dealer was that you had to drive 8 hours. I ordered my Mav from Garber in Green Cove and they were awesome to deal with. Mine is scheduled to build next week and I hope my roof is not caved in. I hope you get a new one ASAP.

I have to agree. I ordered my Mav through Garber and a Bronco Sport. They're great to deal with.

 

[tonyinsd]

He said “I have some good news and some news that might make you a little upset.“ Then he said the truck arrived but it had been damaged on the transport truck and the roof was so damaged they had to return it! I was stunned and couldn’t say anything for a minute or two and then I just blurted out that I was not a little upset, I was a lot upset! He apologized and said they would give me highest priority for another Lariat that was unclaimed. I’m afraid that did not make me feel any better! Back to the waiting game

Is it something that can be repaired for you versus getting a completely new vehicle built? Surely there has to be a body shop that can take care of the repair even if it means someone OTHER THAN YOU has to pay out of pocket for it.

 

[CSMH]

When I got the call from my dealership that my Maverick arrived I was told I could not take delivery because the rearview mirror fell off in transport and it would take them a week or so to get it fixed. I went to the dealership that day and purchased the Maverick and they gave me a loaner for a week until they got it fixed. When I returned to pick up the Maverick I had a couple salespersons tell me they were happy that my Maverick had to hang out at the dealership because they were able to show it to others and make new orders.

 

[Espeer]

Wait so where is the good news?
I read the whole thread and must have missed it

Dealer gets to sell it at a big markup!

 

[NJ Pinelands]

I'm sorry about what happened. And it turns out it's not just you.

Yesterday, I visited with the owner of "my" dealership. She said that due to transport shortages they are using companies that they wouldn't normally use and are having much more damage than they usually do.

Most of the articles I see on truck driver shortages say that there are plenty of people who have the training to take these jobs. But many find out when they get into it that the pay and working conditions aren't what they expected. So they go and find better jobs elsewhere.
The Truck Driver Shortage in 2021 - The Dirty Truth No One Talks About (smart-trucking.com)
The Great American Trucker Shortage Isn't Real | Time

I can't really fault someone who leaves for a better job. Who wouldn't do that?

But it's putting a big crimp in the supply pipeline for us consumers.

Dies Ford have any truckers who are Ford employees or are all vehicles delivered by an outside company ?

 

[DryHeat]

Dies Ford have any truckers who are Ford employees or are all vehicles delivered by an outside company ?

I can't say for sure about all of Ford, but my dealer only talked about different transport companies that they contract with.

 

[landscpdesgnr]

Moonroof is like 2-3 inches less headroom I believe, you may not really want that.

No the model we sat in before ordering had a moonroof and that he felt gave a 1"-2" more space. At this point, 14 weeks waiting, if I find a similar model avail at a dealer he is willing to accept no moonroof. He is used to a 2000 F-150 but last summer took my Fusion so maybe he has adapted to a smaller space.

 

[Captain]

And what if it is ?

If it is, 2 things need to happen
1. follow up with Carfax to make sure the damage was reported.
2. Follow up with the sales manager for an explanation and a google and Ford piss poor review of the dealership.

 

[landscpdesgnr]

Not if his head is sticking out the opened sunroof

Luckily the model we sat in had a moonroof, for all we know non-moonroof might work. At this point as long as it has a roof I DGAS lol.

 

[XLTLUXRED]

Yes, I am losing faith in that dealer since there are supposedly no pictures and I still have not received a vehicle history report. I did pm Ford motor company and askEd them to look into it.

You can also call Ford Customer Service and have them "escalate" your concern to a supervisor. In that case, you will be called back within 3-5 days. (And I think in your case, sooner.)

(800) 334-4375

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