Consumer pays for SSMs and TSBs?

[PB3]

Coming up on the end of the 3 year factory warranty, I have tried desperately to get Ford to fix my deep sleep issues.. To no avail. My wife and I have made the hard decision to sell and move on with another vehicle as this issue has become a pain to deal with and one that Ford doesn't seem to want or know how to fix.
What surprised me most was when I asked if/when Ford has a true fix for the issues, who will pay for the software update? To my surprise (verified by 3 different service managers and Ford customer care)........ We the customer will bear the cost. Just seems odd to me the consumer pays to fix a KNOWN issue and one that was reported and documented prior to end of warranty. So Ford screws up, comes out with a fix well past end of warranty and has the consumer pay... Just seems wrong but not surprising for many big businesses today

I guess I just wanted to inform members who are on the fence about selling or keeping due to this constant issue... SSMs and TSBs for known issues are not covered past end of warranty.

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[Pointyears]

Coming up on the end of the 3 year factory warranty, I have tried desperately to get Ford to fix my deep sleep issues.. To no avail. My wife and I have made the hard decision to sell and move on with another vehicle as this issue has become a pain to deal with and one that Ford doesn't seem to want or know how to fix.
What surprised me most was when I asked if/when Ford has a true fix for the issues, who will pay for the software update? To my surprise (verified by 3 different service managers and Ford customer care)........ We the customer will bear the cost. Just seems odd to me the consumer pays to fix a KNOWN issue and one that was reported and documented prior to end of warranty. So Ford screws up, comes out with a fix well past end of warranty and has the consumer pay... Just seems wrong but not surprising for many big businesses today

I guess I just wanted to inform members who are on the fence about selling or keeping due to this constant issue... SSMs and TSBs for known issues are not covered past end of warranty.

A Ford extended warranty would be way more cost-effective than the hit you'd take on depreciation trading it on something else.

 

[icegradner]

I guess I just wanted to inform members who are on the fence about selling or keeping due to this constant issue... SSMs and TSBs for known issues are not covered past end of warranty.

Yeah once the warranty is gone, only recalls are covered, it's the same with all brands.

 

[icegradner]

A Ford extended warranty would be way more cost-effective than the hit you'd take on depreciation trading it on something else.

Just keep in mind once the factory warranty is over, dealerships can charge diagnostic fees in the process of finding out if the item falls under the extended warranty. I know the service advisers at my dealership warned me about this, maybe it's just a stunt they pull?

 

[Glen Baker LLC]

You shouldn't be surprised.
It's the same way with all the other brands.

 

[Pointyears]

Just keep in mind once the factory warranty is over, dealerships can charge diagnostic fees in the process of finding out if the item falls under the extended warranty. I know the service advisers at my dealership warned me about this, maybe it's just a stunt they pull?

I've never heard that (it hasn't been my experience), but I'd assume that the fee would only apply if it was deemed to not be a warranty repair.

 

[MetalThunder]

No car or Truck is worth keeping if it gives of the vibe of a looming financial disaster regardless of others feels .. waiting for the other shoe to drop is no way to live .... I hope you find a great dependable easy on the mind ride. Lifes too short - i truly believe a lot of people think about and take better care of their vehicle than their own health ...

Cheers

 

[Hootbro]

Just keep in mind once the factory warranty is over, dealerships can charge diagnostic fees in the process of finding out if the item falls under the extended warranty. I know the service advisers at my dealership warned me about this, maybe it's just a stunt they pull?

The diagnostic fee is only to cover them should it not fall under extended warranty so they can recover time spent. If it falls under extended warranty, any fees are suppose to be waived and only out of pocket for the customer should be any deductible as stated in the warranty contract.

If a dealership is billing diagnostic fee + deductible for a Ford extended warranty, then there is some shady shit going on. Third party non Ford warranties, no telling what they could get away with those.

 

[Chops]

The diagnostic fee is only to cover them should it not fall under extended warranty so they can recover time spent. If it falls under extended warranty, any fees are suppose to be waived and only out of pocket for the customer should be any deductible as stated in the warranty contract.

If a dealership is billing diagnostic fee + deductible for a Ford extended warranty, then there is some shady shit going on. Third party non Ford warranties, no telling what they could get away with those.

That is my understanding too. However, if you have Ford perform a TSB, even under warranty - if the TSB shows no issues you will pay for the expense of that TSB.

My VIN has a TSB for a high pressure fuel pump defect that will cause oil dilution. The TSB calls for a high pressure test that will not be free if it turns out my high pressure fuel pump is fine.

I sent an oil sample to Blackstone to check ($50) to see if I had any oil dilution. One, to have data to present to Ford if they claimed the pump was fine. Two, to avoid bringing my truck in for the TSB if the sample came back ok.

My sample was fine and I avoided the $200+ charge for an unnecessary TSB analysis.

Although I will send in future samples to Blackstone to monitor before my warranty expires

 

[PB3]

A Ford extended warranty would be way more cost-effective than the hit you'd take on depreciation trading it on something else.

So we will be making money and we are told the extended warranty does not cover either.

 

[PB3]

You shouldn't be surprised.
It's the same way with all the other brands.

Well I made it clear in my post "but not surprising for many big businesses today'. The issue is this is a documented problem made by us PRIOR to warranty ending and can't be fixed now because no update is available, but they want to charge later if a update is available. Let's say the'fix' and ssm update are as unsuccessful as the previous ons, we have now paid for a diagnostic fee and tsb update to only find out later it didn't solve the problem.

 

[PB3]

No car or Truck is worth keeping if it gives of the vibe of a looming financial disaster regardless of others feels .. waiting for the other shoe to drop is no way to live .... I hope you find a great dependable easy on the mind ride. Lifes too short - i truly believe a lot of people think about and take better care of their vehicle than their own health ...

Cheers

Somebody FINALLY gets it. Your support is appreciated and cheers to you as well.

 

[Hootbro]

That is my understanding too. However, if you have Ford perform a TSB, even under warranty - if the TSB shows no issues you will pay for the expense of that TSB.

My VIN has a TSB for a high pressure fuel pump defect that will cause oil dilution. The TSB calls for a high pressure test that will not be free if it turns out my high pressure fuel pump is fine.

I sent an oil sample to Blackstone to check ($50) to see if I had any oil dilution. One, to have data to present to Ford if they claimed the pump was fine. Two, to avoid bringing my truck in for the TSB if the sample came back ok.

My sample was fine and I avoided the $200+ charge for an unnecessary TSB analysis.

Although I will send in future samples to Blackstone to monitor before my warranty expires

I am an oil analysis junkie but your post brings up two good points on value of oil analysis.

1. In your case, you were able to prove to yourself you did not have a problem and saved the out of pocket expense had you pushed for the TSB to be looked at and possibly implemented.
2. Very rarely will a dealership act upon any data from a customer brought in oil analysis and will still follow their process before giving it any consideration if at all.

 

[PB3]

That is my understanding too. However, if you have Ford perform a TSB, even under warranty - if the TSB shows no issues you will pay for the expense of that TSB.

My VIN has a TSB for a high pressure fuel pump defect that will cause oil dilution. The TSB calls for a high pressure test that will not be free if it turns out my high pressure fuel pump is fine.

I sent an oil sample to Blackstone to check ($50) to see if I had any oil dilution. One, to have data to present to Ford if they claimed the pump was fine. Two, to avoid bringing my truck in for the TSB if the sample came back ok.

My sample was fine and I avoided the $200+ charge for an unnecessary TSB analysis.

Although I will send in future samples to Blackstone to monitor before my warranty expires

My question is this . They have told you everything is fine now but just after your warranty ends you find out you have a fuel dilution issue., will they then charge you a diagnostic fee and for the fuel pump replacement?

 

[Chops]

I am an oil analysis junkie but your post brings up two good points on value of oil analysis.

1. In your case, you were able to prove to yourself you did not have a problem and saved the out of pocket expense…
2. Very rarely will a dealership act upon any data from a customer brought in oil analysis...

True, but if my oil sample was bad - I would have been one of those rare instances. If my oil sample was poo pooed, I would have resorted to backup plan “start to cry”.

Maybe they wouldn’t have replaced my fuel pump - but I can assure you they’d have waived the TSB fee,

And when I returned 6 months later with another bad oil sample report - they’d say “fine, don’t cry, we’ll replace your pump under warranty”.

I like to consider myself an effective negotiator

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