Dealer does not make appointments for service

[VBMav]

I was just wondering if this was a new, nation-wide trend?

It surprised me when I went to my dealer with a question about my wife's new Escape having some wind noise and air leak in the driver's side door/window. They assured me they could look at it but when I asked about making an appointment, the service writer said that they only make appointments for oil changes. I've taken my 22 Maverick in several times for various things including recalls, battery issues, etc., but have always had an appointment.

I think this is a great business prevention tool because all you can to is to take the vehicle in and hope they can work on it that day. That is nuts - at least from a customer's perspective. Is this just a local dealer thing?

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[Pointyears]

I have never heard of such a thing and I'd no longer bless them with any business. One thing about Ford dealers: There's more than one of them...

 

[Gpp]

Not my dealer.

 

[REDRUM]

Around here you don't need an appointment for an oil change.

 

[MaverickDragon]

All dealers in my area allow appointments by phone or online.
Oil changes don't need an appointment.
They even offer mobile service for maintenance.
As was noted, find a better dealership.

 

[DaddyDan]

I haven't had to reach out to my dealer for service yet although there is one thing I found a little odd is that my dealer doesn't have its own "quick" oil change operation like the Chevy, Toyota, GMC/Buick dealers town.

 

[Carlitos_92]

Have not ever heard of this. Here, the dealers absolutely make appointments for service. That doesn't mean they start right away, and it sure doesn't mean they can tell you when you'll get your vehicle back - but I definitely made an appointment when I took mine in for a recall and a CV seal leak.

Since the dealers know how long oil changes take, as others said, that is the thing that doesn't need an appointment around here.

 

[Scott Asheville]

I love my dealership, Asheville Ford. They do driveway service, including the 4 recalls at no charge. They partner with a QuickLane right next to the dealership for oil changes, tires, etc, and it's super fast and very price competitive ($500 less than local tire shops for new tires). They're so good I took my Wife's Volvo there for new tires (Michelin Defender 2) literally yesterday.

And no, I'm not an employee. Just a happy customer. And that's probably why I'll buy a Ford BEV truck in a few years, instead of a Slate. Because both Ford and my dealership have been absolutely frigging awesome to deal with. And because Ford Roadside Assistance towed my Maverick to the dealership for free when the squirrel ate through the wiring harness.

 

[kevink]

I haven't had service done with my current Ford dealership in over 10 years when I still owned an old F-150.
I bought my Maverick last April, so will be needing to see how they work now. They have an option where they can come and pickup my truck, so I may take advantage of that so I don't have to take time off from work.

Probably combine an early 5000 mile oil change and the open recall for the air bag/dash repair.

 

[Mavman1]

Ridiculous response from dealer. Move on to another one.

 

[Raymundo76]

I was just wondering if this was a new, nation-wide trend?

It surprised me when I went to my dealer with a question about my wife's new Escape having some wind noise and air leak in the driver's side door/window. They assured me they could look at it but when I asked about making an appointment, the service writer said that they only make appointments for oil changes. I've taken my 22 Maverick in several times for various things including recalls, battery issues, etc., but have always had an appointment.

I think this is a great business prevention tool because all you can to is to take the vehicle in and hope they can work on it that day. That is nuts - at least from a customer's perspective. Is this just a local dealer thing?

Suggest you find another dealer

 

[Cancunbadlands]

Around here you don't need an appointment for an oil change tho

 

[maggie06]

My dealer does appointments and (supposedly) takes vehicles on a 1st come 1st serve basis

 

[lm126027]

I was just wondering if this was a new, nation-wide trend?

It surprised me when I went to my dealer with a question about my wife's new Escape having some wind noise and air leak in the driver's side door/window. They assured me they could look at it but when I asked about making an appointment, the service writer said that they only make appointments for oil changes. I've taken my 22 Maverick in several times for various things including recalls, battery issues, etc., but have always had an appointment.

I think this is a great business prevention tool because all you can to is to take the vehicle in and hope they can work on it that day. That is nuts - at least from a customer's perspective. Is this just a local dealer thing?

My dealer here in MA does appointments for everything (though maybe not for state inspections). Oldest Ford dealer in the state and still owned by the same family. Looking at the staff, it appears that there are now 3 generations working there. Needed to have my front bumper repaired and repainted, so was surprised that they did not have a collision center. They recommended the Subaru dealer half mile away. Just got it back this past week, looks like new. lol

 

[TheSEARCH]

I had a Nissan dealer tell me that for my mothers car. Then after talking a bit they then said Oh if you REALLY want to you can make an appointment. I thought is was really weird. They started off ,, Oh no appointments needed. I eventually got one BUT they discouraged it.

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