Side air bag replacement

[Heavy Duty]

Received letter from Ford that replacement side airbags were available under recall 22C20 and to make a service appointment. I did the day I received the letter. Waited 2 weeks for an appointment only to find out parts are still on back order with no expected dates. Had I not called to follow up with dealer, Klaben Ford, Kent, OH, I would have wasted yet another trip to their service department. I understand this is a first year model and I expected a few glitches along the way, what I didn’t expect is how poorly they have been handled, by Ford and the dealer. I’ve lost respect for Ford and doubt I’ll buy another on of their products.

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[golfguy2020]

agreed - i went through the same thing
scheduled oil change, brake TSB and airbag recall

they said the parts were available, and ordered them and said they would be there by the date of my appointment

i dropped off car, left it all day till 3pm and service advisor says "we did oil change, brake TSB but the parts didn't arrive so we didn't do airbag recall- we will have to schedule you again for that"

like thanks for telling me before leaving my car with you

it's been over a week and still no call about parts arriving - why did Ford even bother sending that letter out?

 

[Heavy Duty]

Well that is what I expected…..but not close.

 

[Hillbilly]

I'm gonna wait several months on the airbag thing. Wait until the parts are plentiful and the techs have done several so my headliner and trim won't be damaged. I'm in no hurry.

 

[Heavy Duty]

Smart. Very smart. In the mean time I inform all passengers that my Maverick might have faulty airbags, so if anything happens sue Ford!

 

[The Weatherman]

Received letter from Ford that replacement side airbags were available under recall 22C20 and to make a service appointment. I did the day I received the letter. Waited 2 weeks for an appointment only to find out parts are still on back order with no expected dates. Had I not called to follow up with dealer, Klaben Ford, Kent, OH, I would have wasted yet another trip to their service department. I understand this is a first year model and I expected a few glitches along the way, what I didn’t expect is how poorly they have been handled, by Ford and the dealer. I’ve lost respect for Ford and doubt I’ll buy another on of their products.

I had the nearly exact same experience. Two week scheduling wait for appointment to have both trucks repaired. But I made the mistake of just showing up with both vehicles. The service representative’ says they can’t do both in the same day. (Why did you schedule them both then?). He said we can do one today and the other one the next day. So I asked for a loaner and I would leave them both. Oh, we don’t have any right now. We will have one this afternoon.

So I go to see my sales rep about maybe test driving a used trade-in for a day or so. He says, how about I just set you up with a loaner? Which I still have a week later. Turned out they only had a single replacement kit and do not know when the other will come in. I went today and picked up my wife’s Mav and kept the loaner.

Apparently, the service folks can only request the bags and wait, they are told if or when the will get them.

I like my truck and I like the folks in the sales department, but Ford service and the dealer’s Service department leave a lot to be desired, for sure.

 

[FriscoTXJoe]

Welp, I will pile on. Dropped the truck last Saturday (3/4) AFTER scheduling it a month in advance, calling and confirming they would have the side airbags specific to my vehicle in stock for the repair one week before I dropped it off. I was gone a week, they had the truck the entire time. They managed to fix the grabby brakes so that took them an hour.

Got a text this weekend when I got back home, "Truck is ready"......7:15 this morning they told me they didn't do the airbags when I read the receipt. I went off.....no vulgarity but just "HOW DO YOU FAIL SO MISERABLY WITHOUT EVEN LETTING ME KNOW??"

Service manager confirmed the parts are in, will be done while I wait Friday morning.

It's a royal cluster out there, it ain't just Ford and based on what's happened late last week with the banks, we can expect even more. Wonderful.

 

[Chris_G]

Welp, I will pile on. Dropped the truck last Saturday (3/4) AFTER scheduling it a month in advance, calling and confirming they would have the side airbags specific to my vehicle in stock for the repair one week before I dropped it off. I was gone a week, they had the truck the entire time. They managed to fix the grabby brakes so that took them an hour.

Got a text this weekend when I got back home, "Truck is ready"......7:15 this morning they told me they didn't do the airbags when I read the receipt. I went off.....no vulgarity but just "HOW DO YOU FAIL SO MISERABLY WITHOUT EVEN LETTING ME KNOW??"

Service manager confirmed the parts are in, will be done while I wait Friday morning.

It's a royal cluster out there, it ain't just Ford and based on what's happened late last week with the banks, we can expect even more. Wonderful.

Sure sounds like a dealer issue, not a Ford issue.

 

[canyonero]

I called 4 dealerships until I found one who would order the replacement parts first, then schedule the appointment. Most said the car had to be "in Service" or that the airbags had to be inspected first (contrary to the recall notice) before ordering replacements.

 

[Crazyal]

Sure sounds like a dealer issue, not a Ford issue.

100% agree, my dealer called me when parts were in, got a loaner for the day while they took their time. Checked headliner and no issues.

 

[cmfo]

I wish I would have waited. The technicians are low on the evolutionary ladder at my dealership. Made a mess of the interior of my new truck and still have no remedy for my remote start not working since the " airbag fix".

 

[Dnahwols]

Called dealer first week of Feb. and made appointment for oil change and airbag recall. Took it into dealer last week of Feb. Took a day and a half. Shuttle ride home and back. Got the truck back in same condition as when dropped off. Seems the problem people have is the Dealership they use.
Shout out to Apple Ford, York PA

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