Quality concerns on the existing builds with delayed arrival dates?

[olderbudwiser]

I could only see "stop-ship" in the event of a quality-related issue that needs addressed. I'm gonna reach out and see if that's the case with mine.

As bad as I want my Maverick, at least this means Ford is aware of the issue(s). I guess I would rather have Ford further inspect and correct whatever issue(s) before I take delivery.

Personally if my vehicle was damaged and I could tell, I am not a paint and body person. I wold refuse delivery and reorder. Maybe

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[bgillen35]

I never said anything about damage. If this "stop-ship" thing is widespread, I doubt it would be from body damage. Widespread body damage in need of repair is the last thing I'd consider. Could just be a simple quality check that Ford is insisting on completing before delivery. Most units may not even be affected. Whatever the case, I'd just assume Ford do the extra check before I take delivery. It's all just speculation until Ford issues some kind of statement, which is pretty unlikely to ever happen unless it's something major.

I can agree with that statement except OP is the only person (that we know of) that received the email. If this was a widespread quality check, you would have thought more forum members would have gotten the notification. I mean, I don't know how many trucks go on a train, I would expect hundreds, so the odds are OP's vehicle is on there with another forum members.

 

[SlingerRing]

I wouldn't automatically assume it's a Quality "problem". Could be a shipment of components didn't arrive on time pushing out delivery schedule, could be an assembly line issue, could be a huge COVID outbreak causing shortage of workers, could be weather related (it's hurricane season) affecting transport of vehicles (train, trucks) and inability to even arrange it accurately or other reasons. I'd bet it is transport related somehow...

On the communication front, there's what? supposedly 100k orders they are trying to fill? How many fulltime employees do think it might take to micromanage 100K accounts with real time updates on each 1? Seems to me they are doing a reasonable job managing events beyond their control in an ever-changing environment and can't fault them for the communication part of it. I doubt they relish the thought of unhappy customers and poor reviews and feedback circulating globally.

Oh, there's a way. If USPS can let me track my package during each step in the process from Florida to New Mexico.....so can Ford. Computers and software are a thing. People are born whom are destined to program and write code. There is a way.

 

[MaximilianPaul]

I never said anything about damage. If this "stop-ship" thing is widespread, I doubt it would be from body damage. Widespread body damage in need of repair is the last thing I'd consider. Could just be a simple quality check that Ford is insisting on completing before delivery. Most units may not even be effected. Whatever the case, I'd just assume Ford do the extra check before I take delivery. It's all just speculation until Ford issues some kind of statement, which is pretty unlikely to ever happen unless it's something major.

I can agree with that statement except OP is the only person (that we know of) that received the email. If this was a widespread quality check, you would have thought more forum members would have gotten the notification. I mean, I don't know how many trucks go on a train, I would expect hundreds, so the odds are OP's vehicle is on there with another forum members.

As I said in a previous reply, my original ETA was 11/5 (yesterday) and now is 12/7. I just reached out to my dealer to see if mine's in the same boat as OP. In my case, Ford didn't even send me an email to update me on the delayed delivery, I only found out because I checked the tracker.

That's what I'm thinking, too. Figured I'd share this with the community on here to see if I'm alone or if there's a lot of similar hold up for people in the same boat.

 

[olderbudwiser]

I never said anything about damage. If this "stop-ship" thing is widespread, I doubt it would be from body damage. Widespread body damage in need of repair is the last thing I'd consider. Could just be a simple quality check that Ford is insisting on completing before delivery. Most units may not even be effected. Whatever the case, I'd just assume Ford do the extra check before I take delivery. It's all just speculation until Ford issues some kind of statement, which is pretty unlikely to ever happen unless it's something major.

Sorry you thought that.

I have been on the other side of the mouse trap. As a vehicle leaves the assembly plant, if it passes inspection (lol) it then goes through the mouse trap then it belongs to the dealer. Stuff that passes inspection can be very suspect.

 

[LC48]

Mine shipped 10/16 original ETA was yesterday 11/5. Mine now shows 12/7 for dealer ETA. My suspicion is that it’s just sitting at the rail yard waiting to be loaded onto a truck for final delivery. The trucking industry is having its own struggles as well. This has nothing to do with build quality IMO.

Also, Ford has not even sent me an email with the updated date. I only knew mine got pushed because I regularly check the tracker.

Agree 100%, trucking is stretched, so could be a driver issue. Also could be sitting in a Mexico rail yard, the border situation is bad, very bad. Mine (dealer order) was delayed 2.5 weeks beyond it's latest projected delivery date - sitting in old Mexico......

OP, I would not assume the worst here at all, moving freight is a disaster currently

 

[MaximilianPaul]

Agree 100%, trucking is stretched, so could be a driver issue. Also could be sitting in a Mexico rail yard, the border situation is bad, very bad. Mine (dealer order) was delayed 2.5 weeks beyond it's latest projected delivery date - sitting in old Mexico......

OP, I would not assume the worst here at all, moving freight is a disaster currently

haha I hope you're right! I've got time, just so many factors at play these days...

 

[Old Ranchero]

Oh, there's a way. If USPS can let me track my package during each step in the process from Florida to New Mexico.....so can Ford. Computers and software are a thing. People are born whom are destined to program and write code. There is a way.

I assume you have never worked in a warehouse or manufacturing job? USPS and high volume businesses have bar code stickers on EVERYTHING and use a bar code scanner which automatically tracks movement and stores in database with each new scan- so yeah USPS can easily track movements like that and let you access your individual progress. It still takes human involvement to scan each and every time.

HOWEVER, that doesn't work for real time movement and automatic updates like you wanted Ford to magically do for ~100k individual customer car orders. My comment was how many extra employees would be needed to provide the manual information into a database for micromanaging each and every account the way you think is easy to do. Car companies are trying to run as lean as possible to survive and make a profit, but adding thousands of CSRs to babysit and send feel good updates won't help there as employees are very expensive.

 

[Lone Star Proud]

Frustrating to say the least. I would be heated from this and there is nothing you can do. File a complaint with the GM and Ford marketing at 800-334-4375 and see if you can get some Ford points for compensation. If I was in this position my car would already be sold and it would be though for my family to juggle only having 1 car.

They must have found something wrong with it. Maybe it doesn’t have all the chips, or missing a bigger component.

I thought a truck wasn't scheduled to be built unless 100% of the parts were available at that time.

 

[Lone Star Proud]

If indeed this is all about shipping delays, I wonder how likey it is that many hybrid owners will see their cars delivered in January?

 

[Rob Cactus Gray]

I thought a truck wasn't scheduled to be built unless 100% of the parts were available at that time.

In a perfect world, but this wouldn’t explain the delays after getting scheduled. Also a part could have come broken. Maybe there was aa added accessory that was missing by accident or something fell off/broke. Any number of ideas is possible. I was thinking chips because Ford has built vehicles without all the chips before and added them later. But this is speculation

 

[SlingerRing]

I assume you have never worked in a warehouse or manufacturing job? USPS and high volume businesses have bar code stickers on EVERYTHING and use a bar code scanner which automatically tracks movement and stores in database with each new scan- so yeah USPS can easily track movements like that and let you access your individual progress. It still takes human involvement to scan each and every time.

HOWEVER, that doesn't work for real time movement and automatic updates like you wanted Ford to magically do for ~100k individual customer car orders. My comment was how many extra employees would be needed to provide the manual information into a database for micromanaging each and every account the way you think is easy to do. Car companies are trying to run as lean as possible to survive and make a profit, but adding thousands of CSRs to babysit and send feel good updates won't help there as employees are very expensive.

6 years warehouse distribution center, night shift forklift operator, maintenance, and order verifying
3 years power utility substation maintenance
2 years technical college industrial maintenance and industrial systems instructor

There's always a way to improve. Things, especially customer/client order tracking, don't have to stay shit.

 

[Oggy]

6 years warehouse distribution center, night shift forklift operator, maintenance, and order verifying
3 years power utility substation maintenance
2 years technical college industrial maintenance and industrial systems instructor

There's always a way to improve. Things, especially customer/client order tracking, don't have to stay shit.

There is always a way to improve, but there are also a thousand ways that things can go wrong. In a service industry it's one thing to provide the UPS/FedEx/Amazon level of detail, however in the manufacturing sector, things are a bit different.

For example if you only have one seal and it tears, you have a delay, if you have a 1000 seals and one tears, you could have a problem with that one seal, one person installing that seal, or potentially a problem with 1000 seals. How do you communicate that to the customer without causing alarm? Manufacturing delays are a different animal than customer service delays, and as such you need to change your communication, whether it's by the kind, quality, or volume of communication.

 

[AbbatheHutt]

I've been watching this forum pretty religiously in anticipation of my truck arriving. I've mostly been trying to be on the lookout for quality issues that multiple people are reporting, but it's seemed generally pretty positive.

My truck shipped 10/9, and was scheduled to arrive today. My dealer, when I reached out to them, reported the same as my tracker was showing. This morning, I received the following email from Ford. For them to suddenly bump delivery on a truck that is built and should already be here, I'm suspicious that there's an issue with current builds that they need to look into before they release the truck to me/the dealer. Has anyone else received a similar message or heard anything that may be related? I'm grateful for a built truck, but it does nobody any good if it's just being stored someplace. I'm kinda pissed that they waited till the last possible moment to send this update along, too...

My 2.0 Lariat delivery date ETA has been pushed back twice. First email said ETA was between 10/21-10/27. Second email said ETA was 11/2-11/8. Third email says ETA is 12/2-12/8. It shipped on 10/8. I'm trying to be patient, but I have to admit I'm getting pretty annoyed.

 

[jalbano2]

That is a disturbing update for sure. I would say you are likely correct in your assumption, that it may have failed to pass final inspection. But hey, the bright side with that theory is, it ought to be fine working order when it does arrive.

Your totally right to be pissed about the timing of the notice. That truly sucks!

My truck has been in production since 10/22 and my dealer has 5 trucks that I can see all stuck in production since 10/21 & 10/22. All eco boost all different models XL XLT and Lariat .

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