Premium Maintenance Service Plan Issue

[cf91chevy]

Greetings everyone

wanted to post this to make others aware. I purchased the Premium Servoce Plan from Stivers Ford in Sept 2024 when I purchased my new Maverick Hybrid. This morning I took it to my local dealer and they informed me that Stivers did not set the plan up for full synthetic oil (which is required for the 2.0L engine on the hybrid). I would have to pay an “Upcharge” due to this error. Called Stivers this morning and they are “working” on it and am expecting a phone call back. Make sure you check what you get as it appears the finance dept is who does service plans. So you have bean counters doing the service guys setup. Hopefully this gets resolved or I’m cancelling the plan. What good is it if I can’t even do the most basic service and get the oil changed??? Maybe @ford needs to be looking at the training they give these folks???

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[boe757]

Greetings everyone

wanted to post this to make others aware. I purchased the Premium Servoce Plan from Stivers Ford in Sept 2024 when I purchased my new Maverick Hybrid. This morning I took it to my local dealer and they informed me that Stivers did not set the plan up for full synthetic oil (which is required for the 2.0L engine on the hybrid). I would have to pay an “Upcharge” due to this error. Called Stivers this morning and they are “working” on it and am expecting a phone call back. Make sure you check what you get as it appears the finance dept is who does service plans. So you have bean counters doing the service guys setup. Hopefully this gets resolved or I’m cancelling the plan. What good is it if I can’t even do the most basic service and get the oil changed??? Maybe @ford needs to be looking at the training they give these folks???

something seems amiss 2.0 is not the hybrid engine, 2.5 is

 

[cf91chevy]

Greetings everyone

wanted to post this to make others aware. I purchased the Premium Servoce Plan from Stivers Ford in Sept 2024 when I purchased my new Maverick Hybrid. This morning I took it to my local dealer and they informed me that Stivers did not set the plan up for full synthetic oil (which is required for the 2.0L engine on the hybrid). I would have to pay an “Upcharge” due to this error. Called Stivers this morning and they are “working” on it and am expecting a phone call back. Make sure you check what you get as it appears the finance dept is who does service plans. So you have bean counters doing the service guys setup. Hopefully this gets resolved or I’m cancelling the plan. What good is it if I can’t even do the most basic service and get the oil changed??? Maybe @ford needs to be looking at the training they give these folks???

Correction. The 2.5L engine not the 2.0l. I was typing angrily when I posted.

 

[boe757]

Correction. The 2.5L engine not the 2.0l. I was typing angrily when I posted.

got it

 

[CarbonGrayFX4]

I purchased a premium service plan for 30,000 miles in September, also. I am just going off the top of my head here but you may want to read the fine print of the contract. I contemplated cancelling mine after being bullied into buying it ,bundled with an extended warranty, by the Ford finance person lol. I believe you only have 30 days (maybe 60?) to cancel the contract and you have to write and deliver a request in letter form to the seller.
I did get the full synthetic option at 7500 mile intervals. Basically, I paid $1800 for four oil changes and a cabin air filter lol. The cost is built into my monthly payment and after 20+ years of changing my own oil AND the fact that Ford makes one jump through hoops to cancel so I decided to keep it. That being said, I took it in for a "break-in" oil change at 2000 miles which is no longer Ford's SOP but the dealer obliged me. Then took it to another dealership (the original dealer overfilled the engine by at least half a quart) 5000 miles later and they changed the oil again, no questions asked. My current minder sticker is for 5000 miles.
Long story short, now I a paid $1800 for SIX oil changes and a cabin air filter. Go me! If possible I would suggest trying other dealerships and/or service advisors. The fact they didn't just comp you the full synthetic upgrade seems fairly petty considering the amount of money flowing through dealerships. Good luck and don't feel bad if you have to pay the upcharge, there is always a bigger sucker out there, namely me, lol.

 

[cf91chevy]

From what I read you can cancel and get a prorated amount refunded. Guess I’ll find out soon enough.

 

[Cherokee]

My local Ford dealer never lets stuff like that happen.
If something odd does pop up all they say to me is,
“We’ll take care of that”

 

[dhaskit]

CarbonGraeyFX4 Guy,
Ouch. That math comes out to $450 per oil change.
For that kind of money they should be using space age NASA oil and a gold plated oil filter.

I would be pissed as well, my friend.

 

[cf91chevy]

Count your blessings. In fairness, my local guy said he sees this all the time. The finance guys do the service plan but don’t know which engine requires what. As usual, bean counters for the win!!

 

[cf91chevy]

So an update. Apparently after deliberation with dealerships. The 2024 Maverick Hybrid is approved per Ford for synthetic blend OR full synthetic. So blend will be where I go moving forward as that is covered by the plan.

 

[Rob911]

I never buy these plans. I'm not trying to be critical of anyone here but why would you buy something up front and pay taxes and interest, in some cases for years, for something that you might not use.

My daughter recently wrote off her one year old Mazda CX-30, guess what her insurance company didn't include in her payout..... undercoating, dealer fees and you guessed it, the service plan.

 

[CarbonGrayFX4]

CarbonGraeyFX4 Guy,
Ouch. That math comes out to $450 per oil change.
For that kind of money they should be using space age NASA oil and a gold plated oil filter.

I would be pissed as well, my friend.

I was aware of the ridiculous cost benefit ratio in time to cancel the plan. If I canceled I would not get any money back directly, it would have lowered my monthly payment by something like $10 a month. I decided just to eat it instead of jumping through hoops to cancel. I am going to try to get a coolant flush out of it or something similar before it's all said and done. All of the Ford service advisors I have worked with all seem pretty accommodating.

 

[MakinDoForNow]

So an update. Apparently after deliberation with dealerships. The 2024 Maverick Hybrid is approved per Ford for synthetic blend OR full synthetic. So blend will be where I go moving forward as that is covered by the plan.

My dealership does 5K oil changes on blend and 7.5K. check the maintenance interval for your plan. One item very seldom done is brake fluid flush every three years. Maybe you have that prepaid,? Etc...

 

[MakinDoForNow]

I was aware of the ridiculous cost benefit ratio in time to cancel the plan. If I canceled I would not get any money back directly, it would have lowered my monthly payment by something like $10 a month. I decided just to eat it instead of jumping through hoops to cancel. I am going to try to get a coolant flush out of it or something similar before it's all said and done. All of the Ford service advisors I have worked with all seem pretty accommodating.

I believe the oil change includes "the works pkg" which constitutes tire rotation plus any fluids. And is in the eyes of dealer what needs warranty replacement. Are wiper blades covered? Etc...

 

[Ranch]

So an update. Apparently after deliberation with dealerships. The 2024 Maverick Hybrid is approved per Ford for synthetic blend OR full synthetic. So blend will be where I go moving forward as that is covered by the plan.

I know that the Ecoboost can use either full synthetic or the synthetic blend 5W-30 oil.

The hybrid calls for 0W-20 oil and Motorcraft only makes it in full synthetic. I hope your dealer is not putting a different weight oil in Maverick hybrids.

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