Premium Maintenance Service Plan Issue

[Cigargoyle]

Looks like Motorcraft 0w20 syn blend is available, or was at one time, judging by this screenshot.

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[Ranch]

Looks like Motorcraft 0w20 syn blend is available, or was at one time, judging by this screenshot.

Thanks. Looks like 0W-20 SB is being made. Didn't stock it were I worked. Just checked and they still don't stock it.

 

[cf91chevy]

Ok so at the end of the day I have decided that synthetic is what I’ll be using. I paid the “up charge” of $37 for the full. I have the dealer I purchased from saying that blend or synth is acceptable but local dealer saying full synth is recommended. Considering I have not even hit 5k miles, I’m going to protect my investment.
I suppose shame on me for not researching before buying. I had no intention of adding anything extra when I purchased. Lesson learned on my part.

 

[deanobc]

Greetings everyone

wanted to post this to make others aware. I purchased the Premium Servoce Plan from Stivers Ford in Sept 2024 when I purchased my new Maverick Hybrid. This morning I took it to my local dealer and they informed me that Stivers did not set the plan up for full synthetic oil (which is required for the 2.0L engine on the hybrid). I would have to pay an “Upcharge” due to this error. Called Stivers this morning and they are “working” on it and am expecting a phone call back. Make sure you check what you get as it appears the finance dept is who does service plans. So you have bean counters doing the service guys setup. Hopefully this gets resolved or I’m cancelling the plan. What good is it if I can’t even do the most basic service and get the oil changed??? Maybe @ford needs to be looking at the training they give these folks???

That was the first thing the finance guy confirmed with me when I opted in for the plan. He confirmed that it was synthetic for the hybrid and included that in his calculations. They screwed up. They will have to make adjustments. It will up the price of your plan.

 

[MakinDoForNow]

Ok so at the end of the day I have decided that synthetic is what I’ll be using. I paid the “up charge” of $37 for the full. I have the dealer I purchased from saying that blend or synth is acceptable but local dealer saying full synth is recommended. Considering I have not even hit 5k miles, I’m going to protect my investment.
I suppose shame on me for not researching before buying. I had no intention of adding anything extra when I purchased. Lesson learned on my part.

Perhaps all you needed to do was to tell the service rep that you want the full synthetic as purchased with the maintenance plan so he checks the right box for tech???

 

[Toadhopper1]

From what I read you can cancel and get a prorated amount refunded. Guess I’ll find out soon enough.

Yes you can cancell at anytime and get prorated refund
Also the premium maintenance plane includes all scheduled maintenance filters wipers wear items like breaks and shocks not jut for oil changes

 

[KevCuRaoi]

Perhaps all you needed to do was to tell the service rep that you want the full synthetic as purchased with the maintenance plan so he checks the right box for tech???

The problem here is that the full synthetic option wasn't purchased.

The service department will check the details of the program in OASIS. It will show whether or not the full synthetic option was purchased. If that wasn't purchased, Ford won't pay for full synthetic when the dealer submits the claim for purchase.

Ford used to offer a synthetic blend 0w20, but doesn't anymore (as far as I can tell).

 

[olderthanyourdirt]

I purchased a premium service plan for 30,000 miles in September, also. I am just going off the top of my head here but you may want to read the fine print of the contract. I contemplated cancelling mine after being bullied into buying it ,bundled with an extended warranty, by the Ford finance person lol. I believe you only have 30 days (maybe 60?) to cancel the contract and you have to write and deliver a request in letter form to the seller.
I did get the full synthetic option at 7500 mile intervals. Basically, I paid $1800 for four oil changes and a cabin air filter lol. The cost is built into my monthly payment and after 20+ years of changing my own oil AND the fact that Ford makes one jump through hoops to cancel so I decided to keep it. That being said, I took it in for a "break-in" oil change at 2000 miles which is no longer Ford's SOP but the dealer obliged me. Then took it to another dealership (the original dealer overfilled the engine by at least half a quart) 5000 miles later and they changed the oil again, no questions asked. My current minder sticker is for 5000 miles.
Long story short, now I a paid $1800 for SIX oil changes and a cabin air filter. Go me! If possible I would suggest trying other dealerships and/or service advisors. The fact they didn't just comp you the full synthetic upgrade seems fairly petty considering the amount of money flowing through dealerships. Good luck and don't feel bad if you have to pay the upcharge, there is always a bigger sucker out there, namely me, lol.

A Ford Premium should also do wipers every 6 months and a brake job when needed. I would cancel get a refund and call other dealers to get a quote.

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