Responding to a number of different comments/thoughts here - most expressed by more than one person
Some People come to this forum JUST to bring attention to the problems they are having with their Mavericks. Hoping to find a solution, or to warn others - or maybe just to vent. Nothing inherently wrong with any of that. I'd be upset with the problems too if I had them in my Maverick. But this creates a distorted, excessive view of how widespread problems are on this forum. This thread is a fine example of this tendency. Maverickwoes just joined on Jan 5 and this post was his first and so far only.
Consumer Reports says the Maverick - Hybrid and Ecoboost - have better than average reliability. Consumer Reports survey is unbiased for several reasons. The survey goes out to members AND the survey has to be completed - in full - to be counted. So if just slam your GE Washer or Maverick Hybrid and don't review the other 100+ categories and thousands of products the survey doesn't get counted.
Ford has sold nearly 200,000 Mavericks. The vast majority are just being driven without problem and people don't even know this forum exists.
The letter is probably a waste of time but if it makes the OP feel better good for them. Ford's headquarters has a mail room. That's were letters get delivered. The President of Ford has administrative assistants and no doubt an executive secretary. They read his mail and decide where to route it. The letter likely goes directly to a supervisor in customer service. That's why there is a customer service dept. The President doesn't have time to deal with every warranty claim Ford gets. And requiring a signature doesn't mean anything. People working the mail room and administrative assistants get to sign for mail.
Ford has a customer service dept. States have lemon laws and there is the Federal Lemon Law - Magnuson-Moss Warranty Act. A 2022 car purchased new with 18,000 miles on it is covered. If you have had a defect they haven't been able to fix or the dealership has had it in the shop for more than 30 business days - start the Lemon law complaint and return process. Mail customer service and say you want Ford to buy it back and you want your car rental reimbursed. Send a copy to the dealership. If they balk or don't offer an acceptable to you solution then google "Magnuson-Moss Warranty Act attorney near me" and talk to someone. There are attorneys that this is literally the only thing they do. The law is on the owner's side and automakers know once an attorney gets involved it just costs them more money. Past experience suggests that most likely - once you start this process - they will suddenly find the parts, get it fixed and offer the owner some money.
There is an old saying - "it doesn't matter if the odds were 100 to 1 if YOU are the ONE. So it sucks for those that got one of the - believe it or not - rare problem Mavericks. This is why lemon laws exist. But owners with problematic cars under warranty do not have to send desperation letters begging the President of Ford to intervene. That's probably a waste of time. Following the lemon law buy back is not a waste of time.
Some People come to this forum JUST to bring attention to the problems they are having with their Mavericks. Hoping to find a solution, or to warn others - or maybe just to vent. Nothing inherently wrong with any of that. I'd be upset with the problems too if I had them in my Maverick. But this creates a distorted, excessive view of how widespread problems are on this forum. This thread is a fine example of this tendency. Maverickwoes just joined on Jan 5 and this post was his first and so far only.
Consumer Reports says the Maverick - Hybrid and Ecoboost - have better than average reliability. Consumer Reports survey is unbiased for several reasons. The survey goes out to members AND the survey has to be completed - in full - to be counted. So if just slam your GE Washer or Maverick Hybrid and don't review the other 100+ categories and thousands of products the survey doesn't get counted.
Ford has sold nearly 200,000 Mavericks. The vast majority are just being driven without problem and people don't even know this forum exists.
The letter is probably a waste of time but if it makes the OP feel better good for them. Ford's headquarters has a mail room. That's were letters get delivered. The President of Ford has administrative assistants and no doubt an executive secretary. They read his mail and decide where to route it. The letter likely goes directly to a supervisor in customer service. That's why there is a customer service dept. The President doesn't have time to deal with every warranty claim Ford gets. And requiring a signature doesn't mean anything. People working the mail room and administrative assistants get to sign for mail.
Ford has a customer service dept. States have lemon laws and there is the Federal Lemon Law - Magnuson-Moss Warranty Act. A 2022 car purchased new with 18,000 miles on it is covered. If you have had a defect they haven't been able to fix or the dealership has had it in the shop for more than 30 business days - start the Lemon law complaint and return process. Mail customer service and say you want Ford to buy it back and you want your car rental reimbursed. Send a copy to the dealership. If they balk or don't offer an acceptable to you solution then google "Magnuson-Moss Warranty Act attorney near me" and talk to someone. There are attorneys that this is literally the only thing they do. The law is on the owner's side and automakers know once an attorney gets involved it just costs them more money. Past experience suggests that most likely - once you start this process - they will suddenly find the parts, get it fixed and offer the owner some money.
There is an old saying - "it doesn't matter if the odds were 100 to 1 if YOU are the ONE. So it sucks for those that got one of the - believe it or not - rare problem Mavericks. This is why lemon laws exist. But owners with problematic cars under warranty do not have to send desperation letters begging the President of Ford to intervene. That's probably a waste of time. Following the lemon law buy back is not a waste of time.
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