Open Letter to Jim Farley

[Bigbill27]

Responding to a number of different comments/thoughts here - most expressed by more than one person

Some People come to this forum JUST to bring attention to the problems they are having with their Mavericks. Hoping to find a solution, or to warn others - or maybe just to vent. Nothing inherently wrong with any of that. I'd be upset with the problems too if I had them in my Maverick. But this creates a distorted, excessive view of how widespread problems are on this forum. This thread is a fine example of this tendency. Maverickwoes just joined on Jan 5 and this post was his first and so far only.

Consumer Reports says the Maverick - Hybrid and Ecoboost - have better than average reliability. Consumer Reports survey is unbiased for several reasons. The survey goes out to members AND the survey has to be completed - in full - to be counted. So if just slam your GE Washer or Maverick Hybrid and don't review the other 100+ categories and thousands of products the survey doesn't get counted.

Ford has sold nearly 200,000 Mavericks. The vast majority are just being driven without problem and people don't even know this forum exists.

The letter is probably a waste of time but if it makes the OP feel better good for them. Ford's headquarters has a mail room. That's were letters get delivered. The President of Ford has administrative assistants and no doubt an executive secretary. They read his mail and decide where to route it. The letter likely goes directly to a supervisor in customer service. That's why there is a customer service dept. The President doesn't have time to deal with every warranty claim Ford gets. And requiring a signature doesn't mean anything. People working the mail room and administrative assistants get to sign for mail.

Ford has a customer service dept. States have lemon laws and there is the Federal Lemon Law - Magnuson-Moss Warranty Act. A 2022 car purchased new with 18,000 miles on it is covered. If you have had a defect they haven't been able to fix or the dealership has had it in the shop for more than 30 business days - start the Lemon law complaint and return process. Mail customer service and say you want Ford to buy it back and you want your car rental reimbursed. Send a copy to the dealership. If they balk or don't offer an acceptable to you solution then google "Magnuson-Moss Warranty Act attorney near me" and talk to someone. There are attorneys that this is literally the only thing they do. The law is on the owner's side and automakers know once an attorney gets involved it just costs them more money. Past experience suggests that most likely - once you start this process - they will suddenly find the parts, get it fixed and offer the owner some money.

There is an old saying - "it doesn't matter if the odds were 100 to 1 if YOU are the ONE. So it sucks for those that got one of the - believe it or not - rare problem Mavericks. This is why lemon laws exist. But owners with problematic cars under warranty do not have to send desperation letters begging the President of Ford to intervene. That's probably a waste of time. Following the lemon law buy back is not a waste of time.

I had a recurring deep sleep problem with my Maverick hybrid and I when it was apparent the dealer mechanics could not figure it out, I wrote a letter to customer service and explained my situation and they took care of it. They organized a meeting of the mechanics and Ford Engineers going as far as getting them physically to the dealership to help troubleshoot my problem.

The result was my truck was fixed and has been perfect since as well as some compensation for my trouble, and no lawyer or lemon law was ever mentioned.

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[inline_five]

I had a recurring deep sleep problem with my Maverick hybrid and I when it was apparent the dealer mechanics could not figure it out, I wrote a letter to customer service and explained my situation and they took care of it. They organized a meeting of the mechanics and Ford Engineers going as far as getting them physically to the dealership to help troubleshoot my problem.

The result was my truck was fixed and has been perfect since as well as some compensation for my trouble, and no lawyer or lemon law was ever mentioned.

What was done, do you know?

 

[Bigbill27]

What was done, do you know?

I never got a definitive answer on that. I think that it was something to do with a software update and reset of the battery management control system.

 

[Goose20]

That's what I wanted to do to my 16 mustang convertible.......many many many problems...Ford finally gave me a 5 year premium care warranty for free...Can"t complain....Now I buy a CSP which covers 90 % of the vehicle for 300 bucks year to year...Just in case...Had 3 engine leaks last year which would have cost over 2grand just paid 100 deductible and good to go...

 

[Maverick Man]

Try this if you want to reach Jim:

Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

That's exactly what I did with my Maverick. Actually customer service dealt with me over a small period of time. All problem solved and I got $4,000 from Ford for my time .

 

[converseguy]

Vin 3FTTW8E34NRA73277 , Dealer Colonial Ford, 800-2292656, Service Advisor Frank Porcaro

It has been 18 months since you last posted about your issues. What eventually happened with your letter to Farley or your post to Ford on this forum? Lemon law?

 

[Bobkath]

Excellent advice TonyS.

 

[Snox801]

Mr. Jim Farley,


I trust this letter reaches you well. I am writing to express my deep concern and dissatisfaction regarding the ongoing warranty repairs on my recently purchased Ford Maverick Hybrid, and I hope you can provide urgent assistance in resolving the matter.

I am Wilson, the owner of a Ford Maverick Hybrid, purchased on October 17, 2022, with the vehicle identification number [VIN] 3FTTW8E34NRA****** Regrettably, I have been experiencing significant issues with the vehicle, primarily related to the front axles and heat exchanger. The front axes have been in need of repair for over six weeks now, while the heat exchanger issue has persisted for an alarming nine months, both due to a seemingly persistent lack of available parts.

The extent of these delays has left me without my beloved Maverick for an extended period, and I find myself in the unfortunate position of having to rent a replacement vehicle at my own expense due to the unavailability of loaner cars. This situation is particularly disheartening as I have a deep affection for the Maverick, having previously owned a Ford Maverick over 35 years ago.

My disappointment is further compounded by a series of issues I have encountered with this model. Less than a year into ownership, I faced a Check Engine Light (CEL) during a 500-mile trip. Subsequently, eight months later, the vehicle failed to start due to a bad battery cable. Now, 14 months after the initial CEL, the heat exchanger problem persists alongside the broken front axes.

I want to emphasize my genuine love for the Maverick, evident in my recent order for the upgraded Lariat (3FTTW8M34RRA*****), built on December 23, 2023, and awaiting shipping. Additionally, I had planned to order an F150 Lightning once more charging stations are installed. My enthusiasm for these models even led me to invest significantly in Ford's stocks.

However, the current situation with my Maverick Hybrid has left me questioning the reliability and customer support associated with the Ford brand. I sincerely hope that my faith in Ford can be restored through your intervention. I kindly request your assistance in expediting the necessary repairs for my Maverick Hybrid and addressing the systemic issues that seem to be affecting this model.

I appreciate your time and attention to this matter, and I trust that you will take the necessary steps to rectify the situation promptly. I remain hopeful that my future experiences with Ford will align with the positive expectations I had when choosing the Maverick Hybrid.


Sincerely yours,


Wilson

And here I am pissed that someone at ford thinks it’s a great idea to lump the 3.0l engine in the explorer tremor into a 12k lux package.
As a fellow stock holder I am not happy. Went from ordering a new explorer today with the 3.0l to not even an option for 12k.
Jim is literally the worst ceo ford has seen in a long time. I think my 5yo would make better choices.

 

[Cancunbadlands]

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