Open Letter to Jim Farley

[rzz]

Thank You, mail it certified yesterday, but wasn't sure that was the address

Great letter loved it!

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[rzz]

Mr. Jim Farley,


I trust this letter reaches you well. I am writing to express my deep concern and dissatisfaction regarding the ongoing warranty repairs on my recently purchased Ford Maverick Hybrid, and I hope you can provide urgent assistance in resolving the matter.

I am Wilson, the owner of a Ford Maverick Hybrid, purchased on October 17, 2022, with the vehicle identification number [VIN] 3FTTW8E34NRA****** Regrettably, I have been experiencing significant issues with the vehicle, primarily related to the front axles and heat exchanger. The front axes have been in need of repair for over six weeks now, while the heat exchanger issue has persisted for an alarming nine months, both due to a seemingly persistent lack of available parts.

The extent of these delays has left me without my beloved Maverick for an extended period, and I find myself in the unfortunate position of having to rent a replacement vehicle at my own expense due to the unavailability of loaner cars. This situation is particularly disheartening as I have a deep affection for the Maverick, having previously owned a Ford Maverick over 35 years ago.

My disappointment is further compounded by a series of issues I have encountered with this model. Less than a year into ownership, I faced a Check Engine Light (CEL) during a 500-mile trip. Subsequently, eight months later, the vehicle failed to start due to a bad battery cable. Now, 14 months after the initial CEL, the heat exchanger problem persists alongside the broken front axes.

I want to emphasize my genuine love for the Maverick, evident in my recent order for the upgraded Lariat (3FTTW8M34RRA*****), built on December 23, 2023, and awaiting shipping. Additionally, I had planned to order an F150 Lightning once more charging stations are installed. My enthusiasm for these models even led me to invest significantly in Ford's stocks.

However, the current situation with my Maverick Hybrid has left me questioning the reliability and customer support associated with the Ford brand. I sincerely hope that my faith in Ford can be restored through your intervention. I kindly request your assistance in expediting the necessary repairs for my Maverick Hybrid and addressing the systemic issues that seem to be affecting this model.

I appreciate your time and attention to this matter, and I trust that you will take the necessary steps to rectify the situation promptly. I remain hopeful that my future experiences with Ford will align with the positive expectations I had when choosing the Maverick Hybrid.


Sincerely yours,


Wilson

Great letter Wilson!

 

[OT18]

Cast Away + Fed Ex Spoof (youtube.com)

 

[The One]

If anyone thinks Farley cares your having problems you're wrong he has a $23 million dollar resound not to care.

 

[BoskoPColtrane]

Mr. Jim Farley,


I trust this letter reaches you well. I am writing to express my deep concern and dissatisfaction regarding the ongoing warranty repairs on my recently purchased Ford Maverick Hybrid, and I hope you can provide urgent assistance in resolving the matter.

I am Wilson, the owner of a Ford Maverick Hybrid, purchased on October 17, 2022, with the vehicle identification number [VIN] 3FTTW8E34NRA****** Regrettably, I have been experiencing significant issues with the vehicle, primarily related to the front axles and heat exchanger. The front axes have been in need of repair for over six weeks now, while the heat exchanger issue has persisted for an alarming nine months, both due to a seemingly persistent lack of available parts.

The extent of these delays has left me without my beloved Maverick for an extended period, and I find myself in the unfortunate position of having to rent a replacement vehicle at my own expense due to the unavailability of loaner cars. This situation is particularly disheartening as I have a deep affection for the Maverick, having previously owned a Ford Maverick over 35 years ago.

My disappointment is further compounded by a series of issues I have encountered with this model. Less than a year into ownership, I faced a Check Engine Light (CEL) during a 500-mile trip. Subsequently, eight months later, the vehicle failed to start due to a bad battery cable. Now, 14 months after the initial CEL, the heat exchanger problem persists alongside the broken front axes.

I want to emphasize my genuine love for the Maverick, evident in my recent order for the upgraded Lariat (3FTTW8M34RRA*****), built on December 23, 2023, and awaiting shipping. Additionally, I had planned to order an F150 Lightning once more charging stations are installed. My enthusiasm for these models even led me to invest significantly in Ford's stocks.

However, the current situation with my Maverick Hybrid has left me questioning the reliability and customer support associated with the Ford brand. I sincerely hope that my faith in Ford can be restored through your intervention. I kindly request your assistance in expediting the necessary repairs for my Maverick Hybrid and addressing the systemic issues that seem to be affecting this model.

I appreciate your time and attention to this matter, and I trust that you will take the necessary steps to rectify the situation promptly. I remain hopeful that my future experiences with Ford will align with the positive expectations I had when choosing the Maverick Hybrid.


Sincerely yours,


Wilson

How many miles are on your truck?

 

[MaverickWoes]

How many miles are on your truck?

18,000

 

[Jayandita]

I get that. But I do feel that alot of people gravititated towards the Maverick on its merits as a small truck. Thats what hooked me. Its really as big as a large 2 row suv but the cargo area is much more usable for... cargo. But it has a small footprint and is just simpler to deal with than a large truck. Really it could have had larger motors and would have gotten decent fuel mileage with its light relative weight in the truck world. I think hybrid was just a buzzword frosting on top of what is really a refreshing take on what people need and can afford in a truck.

For us, we required Flat tow capability. Only available on the Hybrid.

 

[BoskoPColtrane]

18,000

Then you should be covered under warranty for your rental vehicle or be reimbursed by the dealership. That is all warranty coverage.

 

[SLINGSHOT]

Farley rides around in a $100,000+ chauffeur driven SUV. He couldn't care less about somebody having problems with their cheap little truck. He's into big F Series and that worthless 100 mile Lightning. That's where his multi $million$ bonus comes from.

 

[Maverickman74]

For us, we required Flat tow capability. Only available on the Hybrid.

Well I won't disagree that the Maverick has the wrong transmission. The transmission is what limits it's tow capability and it's tow ability, also it's high performance build limits. If there is one thing that needs changed for a refresh, it's to bring the hybrid and Ecoboost/AWD transmissions together and provide it with increased ability and durability.

 

[TheGoodEgg]

Is there anything we can help you with? Perhaps getting press involved? Also, what is heat exchanger problem?

 

[icegradner]

Pretending what? That I haven't had 6 recalls in less than two years? That it's been in the shop for over a week several times getting basic stuff that should have been right in the first place fixed, and one that is outstanding without a fix. Yup, it's all in my head.

Nothing wrong? You just tell literally anyone who has an issue with their Maverick to bugger off, and that they are trolls essentially. Will add you to the ignore list, should have done it sooner.

 

[TonyS]

Lemon law(s) exist just for these situations. From the information here the Mav is under warranty. Make Ford take it back. Hopefully better look with the next one

 

[bwiese]

Try this if you want to reach Jim:

Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Even better if you FedEx/Overnight with signature, and copy to Board members as well.

 

[Montana]

Even if this took you 30 seconds to write... it was a wasted 30 seconds lol.

They don't care. They have not cared for longer than I have been alive. Volume and contracts win this game. Whatever the minimal amount of legally binding admittance of failures they have to admit, that's what it will be... over, and over, and over again. FORD has perfected this mentality in the auto industry.

The FORD Maverick just happens to be currently be the best option for people looking for a small and actually efficient truck. That's truly all it's about.

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