Once in a lifetime Maverick Order issue

[Jav23]

What is DORA?

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[Darnon]

What is DORA?

Dealer Order Receipt Acknowledgement. It's the paper you posted and what is generated (or previewed to be generated) when a dealer places a vehicle order in WBDO - Web Based Dealership Ordering.

 

[sanpablo]

For review

Did they charge you over MSRP? When I went to Newins Ford they were asking over MSRP on 23 Mav orders.

 

[Jav23]

Did they charge you over MSRP? When I went to Newins Ford they were asking over MSRP on 23 Mav orders.

They gave me $2,750.00 credit from the manufacture and they didn't charge me over MSRP

 

[orclean911]

congrats you deserve it

 

[Jav23]

congrats you deserve it

Thank you but my order for maverick is currently not live with ford after working so hard for it.

 

[angrybob]

For review

Talk to your dealer. My dealer used a different order code when actually submitting the order. My preview order (DORA) had a different number than what Ford Corp had in their system. I never asked my dealer about it, but I assume they generate a code for the preview then when the order is actually submitted they assign it a specific number for their tracking/management. The first time I contacted Ford customer service, they didn't have my order information. I went back to the dealer and requested the actual order number and confirmation numbers. It wasn't a problem for them to get that info and once I had the correct order number Ford CS was able to look it up.

 

[Jav23]

Talk to your dealer. My dealer used a different order code when actually submitting the order. My preview order (DORA) had a different number than what Ford Corp had in their system. I never asked my dealer about it, but I assume they generate a code for the preview then when the order is actually submitted they assign it a specific number for their tracking/management. The first time I contacted Ford customer service, they didn't have my order information. I went back to the dealer and requested the actual order number and confirmation numbers. It wasn't a problem for them to get that info and once I had the correct order number Ford CS was able to look it up.

I will contact my dealership and will update you later. Thank you.

 

[angrybob]

I will contact my dealership and will update you later. Thank you.

Another possibility, my sales rep didn't really understand the ordering process. Turns out my dealership has a sales manager that handles most, if not all, the custom orders. After I asked a few specific questions, my sales rep said "let's go ask the person that does the orders." They were at least smart enough to admit they weren't very familar but they had no problem getting my questions answered. Your dealership may do something similar and the sales rep just doesn't know. If the sales rep isn't willing to find answers, you may have to ask for the person that submits/manages the retail orders.

 

[SLINGSHOT]

I hope the people building the Mavericks are smarter than the rest of the company.

 

[PlantMan]

Everyone should be dealing directly with their dealer's internet sales manager, not a salesman. If your dealer doesn't have an internet sales manager, you need to find a dealer that has one.

 

[es7129]

Since you’re a ‘rollover’ request they set your priority code to 10 and verify your order and sales codes are correct.

 

[Jav23]

Since you’re a ‘rollover’ request they set your priority code to 10 and verify your order and sales codes are correct.

My priority code is 19.

 

[Ford Truck Guy]

With an order code of “4321”, I can see how it could be duplicated.

 

[kingranchero]

For review

The sales and order code are absolutely for a Transit, order put in June 17, 2022. Looks like dealer messed up by typing in an order code on this sheet that already existed. There are a lot of Maverick orders in at this dealer, if you provide your initials I may be able to find your actual order.

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