Maybe Ford should focus on quality

[fossil]

Maverick, voted the most satisfying vehicle

makes me wonder what other brand owners are suffering

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[commadorebob]

Maverick, voted the most satisfying vehicle

makes me wonder what other brand owners are suffering

Just kool-aid. Most people who spend a lot of money on a very expensive thing are generally not going to admit they were stupid enough to spend money on a very expensive poor thing. They will simply hand-wave away the defects and focus on what they like (see: BMW, Lexis, Tesla owners).

 

[fossil]

They will simply hand-wave away the defects and focus on what they like (see: BMW, Lexis, Tesla owners).

you had me at Tesla lol, but that seems to be changing to more reality

 

[FischAutoTechGarten]

With my lifestyle and circumstances, my truck being away for 44 days would be a major problem. We don't always have our 2nd vehicle at arm's length. We are rediculous about maintaining our 2 vehicles in as near perfect condition as possible so that when we need to depend on just 1 vehicle for weeks at a time, we can depend on that vehicle! Think I'd be pretty annoyed if my brand new vehicle turned out to be less dependable/available then either of my 14 and 17 year old vehicles. I don't think the OP is being unreasonable.

 

[Clarkdonbran]

With my lifestyle and circumstances, my truck being away for 44 days would be a major problem. We don't always have our 2nd vehicle at arm's length. We are rediculous about maintaining our 2 vehicles in as near perfect condition as possible so that when we need to depend on just 1 vehicle for weeks at a time, we can depend on that vehicle! Think I'd be pretty annoyed if my brand new vehicle turned out to be less dependable/available then either of my 14 and 17 year old vehicles. I don't think the OP is being unreasonable.

The dealer got me rental, but it’s not the same!

 

[Maverick Grabber]

I'm now two weeks post buying a vehicle I've yet to take home... Over a defective "safety" function that didn't even exist on the vehicle I traded in!

I made the same argument.

why did you surrender the trade in before taking possession of your new vehicle?

 

[commadorebob]

why did you surrender the trade in before taking possession of your new vehicle?

Because I was in the finance office at the point we found out. They gave me a loaner until it gets fixed.

 

[FischAutoTechGarten]

The dealer got me rental, but it’s not the same!

A rental; well the dealership is doing the best they possibly can for you, no? Be grateful for that.

I'm back and forth between Mexico and the USA.... getting permission for a rental is problematic.... although I'm in Sonora, so I guess I have the option of just driving right up to the Hermosillo factory! LOL!! just kidding.

 

[ModGoblin]

The dealer got me rental, but it’s not the same!

The hybrid PCM : LV4Z-12A650-CBNP is shown as available at 19 different Ford Locations. I am unsure why your dealer has failed to outsource one from other dealers in the states.

 

[Red Ryder]

I don’t get the whining. This vehicle has had very few problems so far. Certainly no serious ones. But I guess if you have one of the problems, then Ford must be evil, or somehow worse than other companies at similar price points.. Give it a rest..geesh. Also, the OP doesn’t even mention what is wrong with his vehicle and what part its waiting on. As if it was more important to complain about the drone article..

No one whining or calling anyone evil, just a frustrated owner stating facts. And there have been serious problems, the hybrid's harness issue is one. Do you like being stranded? geesh!

 

[Clarkdonbran]

The hybrid PCM : LV4Z-12A650-CBNP is shown as available at 19 different Ford Locations. I am unsure why your dealer has failed to outsource one from other dealers in the states.

The service guy mentioned that. Maybe I need to be a squeakier wheel.

 

[Clarkdonbran]

A rental; well the dealership is doing the best they possibly can for you, no? Be grateful for that.

I'm back and forth between Mexico and the USA.... getting permission for a rental is problematic.... although I'm in Sonora, so I guess I have the option of just driving right up to the Hermosillo factory! LOL!! just kidding.

Definitely. I think Ford is the problem and not the dealer.

 

[ModGoblin]

Definitely. I think Ford is the problem and not the dealer.

<<<<< This!

I work at a Ford dealership and run our e-commerce store for parts. This slow production of parts in limited quantities has severely impacted dealers when being able to supply parts to customers.

 

[OneAlienBoi]

I don’t get the whining. This vehicle has had very few problems so far. Certainly no serious ones. But I guess if you have one of the problems, then Ford must be evil, or somehow worse than other companies at similar price points.. Give it a rest..geesh. Also, the OP doesn’t even mention what is wrong with his vehicle and what part its waiting on. As if it was more important to complain about the drone article..

Couldn't agree more. Things were touch and go with the dead hybrids when those first came out. But that doesn't seem to really impact most trucks built past May. Other than the wiring harness issue, which doesn't seem to be an issue anymore, I haven't really seen any major problems.

 

[Old Man]

Ford should have been focusing on quality for a loooong time, but sadly they haven't been.
The lengthy number of recalls I saw years ago was appalling enough to get me to leave work at a Ford dealership. I went to a Toyota dealership and found out they weren't much better.

Anyway, the list of customers whose vehicles have been sitting on the lot waiting for parts, or they have been driving without full use of their vehicle's features is longer than I'd ever seen at any other time that I've worked at dealerships. The delay in parts availability is not all Ford's fault though. As I've mentioned previously, there's notes in the system regarding the availability of parts and many of the issues still stem from continuous supply chain and labor problems. Materials are still an issue as much as suppliers being able to find people willing to come to work.
That said though, back to the lack of quality issues -- when I see recalls on the screen which are not new, but updates on existing ones which are being revised for the 18th time, one has to ask WTF have they been doing since this recall initially came out years ago and they still haven't "fixed" the problem correctly. They've been building cars for over a hundred years, they should have more than a clue as to what does/doesn't work by now.

It honestly makes me question whether or not I should be looking forward to getting my Maverick or pass on it for something else with a better known track record. I mean, just because I work at a dealership doesn't mean I can get parts for mine any faster if they're not available. It just means I'd be directly working to jump through all the hoops and endure all the aggravation I have trying to get them for my customer's vehicles for my own.

So the cars 100 years ago were as complicated and complex as the ones today? I'm surprised any of them work these days. With all the chips, sensors, radars, cameras, software, technology and interpart communication.

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