Maybe Ford should focus on quality

[Skyline]

I remember when Ford said quality is job number one. Now they are back to Fix Or Repair Daily! Very sad!

Now, now... That's still better than "Found On the Road Dead". isn't it?

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[Grumpa]

Now, now... That's still better than "Found On the Road Dead". isn't it?

LOL

 

[UberGadgetFreak]

Feel your pain, truly I do. Can't imagine waiting a year for a Maverick only to have it taken away and then be given the big corporate shrug. Maybe what we need is a federal law that any warrantied vehicle that can't be repaired in 30 days is immediately declared a lemon. And the owner is granted the full MSRP and a buyback. Maybe that would motivate OEMs to redirect parts from production to repair?

Although anytime the feds pass a law there's the idea of perverse incentives. I can see corrupt dealerships pretending they don't have parts for a hot car, buying it back, magically fixing the problem, and flipping the car for tens of thousands in extra profit. Call me cynical, but I can foresee that becoming a new problem from trying to fix the old problem...

Maybe a better idea is a $200 a day automatic fine starting at 30 days.

Some states are that way. I live in NC., where its word for word that the dealer makes a 'reasonable number of attempts or that it has been out of service a cumulative total of 20 or more business days during a 12-month period of the warranty."

Your state may vary, so look into it. And because they can't get parts doesn't exclude your vehicle from qualifying in most places.

And some advice from when I had to lemon-law a vehicle:
1. Never get angry or combative. Be nice.
2. Have a much detail as you can: dates times, copies of service records if you can get them
3. Explain up front what state you're in and how lemon-law applies, for example "I live in NC, and my vehicle was out of service for 44 consecutive days in the first 4 months I've owned it". The CSR will be aware of limits by state, and wording it this way is explicit. It expedites the approval process.
4. Have copies of all of your purchase records, window sticker, etc. In my case I was unusually lucky because of the series of events, they not only refunded every penny I spent on the purchase and coverages, and a few other things. I basically walked away like I had never purchased it. Every penny I spent on payments and such was back in the bank.

The process with ford is to call customer relations, be clear that you are calling for lemon law approval. They will have someone call you back. That person will ask for your records, a detailed explanation of what happened., and will look up service records they have access to. It helps to have this ready before you call so they can get your statement and paperwork right away and can do the approval quickly. After that, they will put together the paperwork and offer, then schedule when and where to complete the buyback process.

And a note: DO NOT leave your plate on the vehicle! Make sure YOU turn it in, not the dealership. This caused a headache for me and I wanted to make sure if you do get approved you don't run into the same headache.

 

[Fcnrwy]

So the cars 100 years ago were as complicated and complex as the ones today? I'm surprised any of them work these days. With all the chips, sensors, radars, cameras, software, technology and interpart communication.

With this Mav, I am entering a "Brave New World"
I still kind of yearn for my old Rangers and their vast amount of "Mechanical" Parts..

Jerry

 

[atomguy245]

Ford has been recommitting itself to "quality" for as long as I've been alive. Someday they'll get there.

 

[Clarkdonbran]

Some states are that way. I live in NC., where its word for word that the dealer makes a 'reasonable number of attempts or that it has been out of service a cumulative total of 20 or more business days during a 12-month period of the warranty."

Your state may vary, so look into it. And because they can't get parts doesn't exclude your vehicle from qualifying in most places.

And some advice from when I had to lemon-law a vehicle:
1. Never get angry or combative. Be nice.
2. Have a much detail as you can: dates times, copies of service records if you can get them
3. Explain up front what state you're in and how lemon-law applies, for example "I live in NC, and my vehicle was out of service for 44 consecutive days in the first 4 months I've owned it". The CSR will be aware of limits by state, and wording it this way is explicit. It expedites the approval process.
4. Have copies of all of your purchase records, window sticker, etc. In my case I was unusually lucky because of the series of events, they not only refunded every penny I spent on the purchase and coverages, and a few other things. I basically walked away like I had never purchased it. Every penny I spent on payments and such was back in the bank.

The process with ford is to call customer relations, be clear that you are calling for lemon law approval. They will have someone call you back. That person will ask for your records, a detailed explanation of what happened., and will look up service records they have access to. It helps to have this ready before you call so they can get your statement and paperwork right away and can do the approval quickly. After that, they will put together the paperwork and offer, then schedule when and where to complete the buyback process.

And a note: DO NOT leave your plate on the vehicle! Make sure YOU turn it in, not the dealership. This caused a headache for me and I wanted to make sure if you do get approved you don't run into the same headache.

I just got this process started. Thanks!

 

[Clarkdonbran]

With this Mav, I am entering a "Brave New World"
I still kind of yearn for my old Rangers and their vast amount of "Mechanical" Parts..

Jerry

At least the people in A Brave New World had soma!

 

[PlayBall]

a relative experienced repeated problems with a new Cadillac a few years back in Ohio. Software issue that kept draining the battery. Eventually he took the issue to the Ohio Attorney General under the Lemon law. GM took the car back 14 months into the lease and settled the issue with a discounted lease on new Chevy Colorado. There is recourse if it comes to that. Good luck.

 

[wax87]

I don’t get the whining. This vehicle has had very few problems so far. Certainly no serious ones. But I guess if you have one of the problems, then Ford must be evil, or somehow worse than other companies at similar price points.. Give it a rest..geesh. Also, the OP doesn’t even mention what is wrong with his vehicle and what part its waiting on. As if it was more important to complain about the drone article..

Ok, loan your Mav to the guys that have their Mav's at the dealers waiting for parts

 

[dcs12345]

If you don't trust it, lemon law it. Here in Ohio it would qualify as it has been in the shop for 45 days for the same issue.

the thing that sucks about that unlike a f150 or some other common vehicle, you likely will not be able to find another Maverick if that is what you really want.

 

[Rod]

Ok, loan your Mav to the guys that have their Mav's at the dealers waiting for parts

Fortunately, he managed to get a loaner.

 

[WNYEscapee]

So the cars 100 years ago were as complicated and complex as the ones today? I'm surprised any of them work these days. With all the chips, sensors, radars, cameras, software, technology and interpart communication.

I don't deny the complexity of today's vehicles and never felt that all the electronics that they have incorporated in autos would work as well as they have over the years, but that said, they have gradually incorporated them with a remarkable amount of success.
However, when it comes to the simple mechanical items for which there are too many recalls and extended service policies, like wiper arms on the F150s & Super Duty, door latches on a massive amount of cars they've built, wiper motors, blower motors, and so many other things which aren't new high technology items, one has to wonder just what they've forgotten about things which are relatively old technology but often required for basic safety and comfort. For such items there is little to no excuse to cheapen the items for the cost of a buck here and there. People would gladly pay a couple dollars more not to have their wipers arms come off in a mild snowstorm, or have to make an appointment to have things replaced because of what I'll call a designed defect -- a cost-cutting effort. And yes, not all of them are Ford's fault, I'm sure there's a number of issues which are supplier errors, but quality also includes assuring those items meet your expectations for longevity.

 

[athertonbt]

If I had gone through what some folks have with their new trucks, mine would be in the Carvana vending machine in the morning. Grateful my cheap EB has flown under the radar of the recall bulletins.

 

[Fcnrwy]

At least the people in A Brave New World had soma!

Soma = "happy drug"
Well, that was what my Old Ranger's did for me, every time I drove one!

 

[Hoagus]

That has my vote! I’ve run through all the unlikely scenarios as to why it is taking so long. I don’t know if I even want my Mav after this. I love it, but I don’t trust it.

Well, at least you can get your money back for it.

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