Let us see our information

[On Notice]

I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not have to hang by their phones answering the same questions from bewildered clients. Most of all customer awareness with overall status might just reduce frustration and confusion if said grid was timely and kept current. Maybe putting that all in one place could be costly and quite possibly be automated. As a dreamer, I would not want to go through this again for over year now and still have doubts about all the above. @fordvideoguy

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[fossil]

lot of people won't even add some of that info in their signature area so I doubt they would go further.

 

[gte105u]

I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not have to hang by their phones answering the same questions from bewildered clients. Most of all customer awareness with overall status might just reduce frustration and confusion if said grid was timely and kept current. Maybe putting that all in one place could be costly and quite possibly be automated. As a dreamer, I would not want to go through this again for over year now and still have doubts about all the above. @fordvideoguy

What's the purpose? You mean so I can see the status of my order? I'm all for it just not sure I get what you are proposing or how it would actually be accomplished.

 

[TheWizziard]

I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not have to hang by their phones answering the same questions from bewildered clients. Most of all customer awareness with overall status might just reduce frustration and confusion if said grid was timely and kept current. Maybe putting that all in one place could be costly and quite possibly be automated. As a dreamer, I would not want to go through this again for over year now and still have doubts about all the above. @fordvideoguy

Great idea. Do it.

 

[On Notice]

lot of people won't even add some of that info in their signature area so I doubt they would go further.

You are right. Just like this Maverick Truck Club provides the choice of privacy, any system design would not allow all to see all.

 

[Jatrax]

Cool idea but I doubt Ford would expend the resources on something like that. I don't see any return on that investment. Maybe if they ever complete move to a customer order-based system that would make sense. But until that happens the only people Ford is going to provide that info to is the dealers.

 

[On Notice]

What's the purpose? You mean so I can see the status of my order? I'm all for it just not sure I get what you are proposing or how it would actually be accomplished.

Okay when you have your order submitted to Ford from dealer including changes to your order, data is sent to Ford. Ford computers are the source of what you get from dealer (for the most part), from help service, chat etc...

 

[On Notice]

Great idea. Do it.

This would be up to Ford to put this in place. I would be surprised if this is the first time it has been suggested. Given their new head chief wanting to go more digital in the ordering it seems like they would be on board.

 

[fossil]

You are right. Just like this Maverick Truck Club provides the choice of privacy, any system design would not allow all to see all.

this is what you allow in your profile

"This member limits who may view their full profile."

 

[AutobahnSHO]

Ford already has all that data. The issue is creating a "visualization" for people to see, without tipping industry information to competitors.

 

[Jatrax]

Ford computers are the source of what you get from dealer

Just guessing here but I suspect "Ford computers" is the problem. They likely have, as many companies with legacy systems, multiple different systems that don't really communicate with each other. That has been (IMHO) at least part of the problem with the "roll over orders" and the weird way they had the '22 canceled orders re-done.
If they are going to move to a more retail customer centric business model, that will need to change. And at that point your idea becomes not just relevant but necessary.

 

[On Notice]

Just guessing here but I suspect "Ford computers" is the problem. They likely have, as many companies with legacy systems, multiple different systems that don't really communicate with each other. That has been (IMHO) at least part of the problem with the "roll over orders" and the weird way they had the '22 canceled orders re-done.
If they are going to move to a more retail customer centric business model, that will need to change. And at that point your idea becomes not just relevant but necessary.

Well their chief info officer (may not be exact title) has to get on the ball. I figured they had legacy systems standing in the way. I guess they should look around at other large companies that have killed off their legacy systems and for the most part centralized the support of the same system with necessary exceptions. The benefits of everyone speaking the same language across the board is obvious.

 

[On Notice]

Ford already has all that data. The issue is creating a "visualization" for people to see, without tipping industry information to competitors.

You are right.

 

[On Notice]

this is what you allow in your profile

"This member limits who may view their full profile."

Exactly my point

 

[AltoBAP]

Customer service will start receiving more calls asking why this truck is being built before that truck, so on and so forth.

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