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Thanks for all the input.

I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not...

Design would include only viewing your orders.

Exactly my point

You are right.

Well their chief info officer (may not be exact title) has to get on the ball. I figured they had legacy systems standing in the way. I guess they should look around at other large companies that have killed off their legacy systems and for the most part centralized the support of the same...

This would be up to Ford to put this in place. I would be surprised if this is the first time it has been suggested. Given their new head chief wanting to go more digital in the ordering it seems like they would be on board.

Okay when you have your order submitted to Ford from dealer including changes to your order, data is sent to Ford. Ford computers are the source of what you get from dealer (for the most part), from help service, chat etc...

You are right. Just like this Maverick Truck Club provides the choice of privacy, any system design would not allow all to see all.

I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not...