Hybrid second thoughts

[NiceDawg]

Very happy so far. XLT hybrid, 2700 miles. Have gotten 45+ mpg on several trips. Rides quiet and feels solid. Only option is a full size spare. Spray in liner done locally. Ordered September 9. Received January 13.

I ordered mine August 10 and it is supposed to go into production April 4, delivery@ june-ish....how'd you do that with short order to delivery?

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[Pops]

I have had no issues with my xlt hybrid. 3,200 miles on it and the combined mpg is 41 MPG on Costco 87 octane gas

 

[OTACORB]

2800 miles on my Hybrid, averaging well above EPA estimates on MPG. No issues whatsoever. This thing runs as smooth as a fat babies ass. LOVE IT!

 

[Reggie Dunlop]

Thank you for your response. Mine is on the train to the PNW

Great! I think you will really enjoy the Maverick.

 

[Reggie Dunlop]

I ordered mine August 10 and it is supposed to go into production April 4, delivery@ june-ish....how'd you do that with short order to delivery?

Great question. I have followed many Maverick information sources. And you’re right. Inexplicable delays. My only option is a full size spare. And it was also the first hybrid delivered to the dealership. But, yeah. I lucked out. Bummer to see long delays for so many.

 

[KimTexas]

Of course you’re going to see every problem possible show up on here, but what you don’t see are the statistics of how many hybrid owners are having no notable issues. So just take it all with a grain of tasty salt. Pretty much any vehicle forum will be like this. Just my opinion of course. But it’s good to stay critical, no harm in doing exhaustive research, but do be aware of the inherent bias of the most popular content on here, much like social media — controversy and intrigue tend to zoom to the top of the pile and stick around for a while. Anything resembling quantitative data/statistical sampling just isn’t available at this point.

I agree! I own a Hybrid with almost 4000 miles, zero issues, not one. I love my pickup

 

[Scout]

I agree! I own a Hybrid with almost 4000 miles, zero issues, not one. I love my pickup

I agree! I own a Hybrid with almost 4000 miles, zero issues, not one. I love my pickup

thank you!

 

[SpruceDuck]

You are soooooo/right,take it with a grain of salt, I have a Hybrid and i have had none of these issues yhat have talk about on here.

I had 300 miles on mine before the cat started glowing molten orange, the engine started surging, and the cabin alternated between being filled up with the odors of burning plastic and rotten eggs. And then it happened again, and again, and again, and now a TSB is coming down the pike. Don't take these reports with a grain of salt. If your vehicle is subjected to the same conditions you could find yourself dealing with a problem that's far more than an inconvenience.

I too thought I'd play the statistics and hoped I wouldn't be an unlucky first-year model sucker. That didn't work out so well, nor has it worked out well for dozens of other Mav hybrid owners who are having the EXACT same problem, a problem that clearly presents a fire hazard to some of us. That said, the Truck of the Year can have problems, and problems it has. If it's a piece of cake to find dozens of people with the same problem, you can be sure the number of actual vehicles with this problem is in the hundreds, if not thousands. I wouldn't be cavalier about this matter.

 

[baldboy]

I had 300 miles on mine before the cat started glowing molten orange, the engine started surging, and the cabin alternated between being filled up with the odors of burning plastic and rotten eggs. And then it happened again, and again, and again, and now a TSB is coming down the pike. Don't take these reports with a grain of salt. If your vehicle is subjected to the same conditions you could find yourself dealing with a problem that's far more than an inconvenience.

I too thought I'd play the statistics and hoped I wouldn't be an unlucky first-year model sucker. That didn't work out so well, nor has it worked out well for dozens of other Mav hybrid owners who are having the EXACT same problem, a problem that clearly presents a fire hazard to some of us. That said, the Truck of the Year can have problems, and problems it has. If it's a piece of cake to find dozens of people with the same problem, you can be sure the number of actual vehicles with this problem is in the hundreds, if not thousands. I wouldn't be cavalier about this matter.

I am so sorry,I did not realize this you are so right i am not in your shoes. "SORRY"

 

[Tattoo Zack]

In my sample of one, it’s great. I’m about 3k miles in, it’s been on a couple longer road trips and has been comfy and reliable. I haven’t used the remote start though. With an average of 49.1 mpg right now (a daily mix of highway and city) i couldn’t ask for a better vehicle right now.

 

[Bob The Builder]

I have a 2013 Hyundai Sonata and just started experiencing a "blue screen of death", at least for the rear video camera. While researching this at the Hyundai forum, there are many horror stories there, regarding many model years. Most people don't report not having a problem, so I would not sweat it.

Funny that subject comes up after all these years, as luck would have it back in the day, my wife's RVC went "Blue Screen & died" literally days, maybe hours, no joke, LOL, before the warranty was due to expire. The dealer replaced it with what they said was a new upgraded camera. You see, we bought the Sonata on just the second year of the brand new YF platform (2011).

I have no horror stories concerning our 9 years owning the Sonata despite many, many hours spent in the service waiting area having TSB's & numerous recalls and a few warranty issues. On the up tick on all this was the fact to always schedule the appt. early in the morning in order to score heavily on the complimentary outstanding local bakery's selection of donuts and fritters laid out in the waiting. To die for, literally.

 

[Rainey]

I have owned two hybrids by Ford and have put many miles on them. I am anxiously waiting on my Mav Hybrid. I would not lose a wink of sleep worrying about the reliability. I am sure you will love it.

 

[SpruceDuck]

I have owned two hybrids by Ford and have put many miles on them. I am anxiously waiting on my Mav Hybrid. I would not lose a wink of sleep worrying about the reliability. I am sure you will love it.

Don't be afraid to imagine though. My $27,000 investment (in cash), has been unreliable since 5 days into ownership, on January 26, 2022. The car has sat at the dealership EVERY DAY, save one, for the last 7 weeks. Maybe I should stop worrying too. I wish I could say it's not affecting my sleep at least somewhat. But it is. So I guess the optimism is based on your own experience, and not taking into consideration the experiences of others?

I wouldn't begrudge you for it-- you're certainly entitled to any trust you've built up with your Fords. I would say the same about the Hyundais and Kias I've owned. Others would have scoffed. I felt that same trust towards my family's Fords until I didn't. And now not only do I not trust the product, since the product has demonstrated it is defective, but I don't trust the company, Ford, because they have demonstrated their customer service is as defective as my mess of a Maverick. Such a shame. I wanted to love my 1st brand new car. Bad "car"ma, I guess? Maybe I can do something meaningful and save other customers the heartache or potential tragedy of watching their investment both literally and metaphorically burn up by pressing Ford to take more seriously the undeniable seriousness of the issue being reported by me and many, many others. No isolated incident, is this. If you're into the lottery, that's great... but it helps to know your odds and what you're betting against.

 

[Scout]

Don't be afraid to imagine though. My $27,000 investment (in cash), has been unreliable since 5 days into ownership, on January 26, 2022. The car has sat at the dealership EVERY DAY, save one, for the last 7 weeks. Maybe I should stop worrying too. I wish I could say it's not affecting my sleep at least somewhat. But it is. So I guess the optimism is based on your own experience, and not taking into consideration the experiences of others?

I wouldn't begrudge you for it-- you're certainly entitled to any trust you've built up with your Fords. I would say the same about the Hyundais and Kias I've owned. Others would have scoffed. I felt that same trust towards my family's Fords until I didn't. And now not only do I not trust the product, since the product has demonstrated it is defective, but I don't trust the company, Ford, because they have demonstrated their customer service is as defective as my mess of a Maverick. Such a shame. I wanted to love my 1st brand new car. Bad "car"ma, I guess? Maybe I can do something meaningful and save other customers the heartache or potential tragedy of watching their investment both literally and metaphorically burn up by pressing Ford to take more seriously the undeniable seriousness of the issue being reported by me and many, many others. No isolated incident, is this. If you're into the lottery, that's great... but it helps to know your odds and what you're betting against.

What is wrong with the truck

 

[SpruceDuck]

Don't be afraid to imagine though. My $27,000 investment (in cash), has been unreliable since 5 days into ownership, on January 26, 2022. The car has sat at the dealership EVERY DAY, save one, for the last 7 weeks...

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

And so here is my latest correspondence with Ford, because now almost two months have gone by without much anything changing since my troubled Maverick landed at the service department. This post is directed at Official Ford Account. Forgive me for not mincing words:

Ford Motor Company,

I would like to let you and other members of this forum know the response I have thus far received from Ford Corporate regarding this matter has been abysmal.

One rep after another I have spoken to agrees with many of us that there's a legitimate fire risk involved with this issue. The field technician told my service manager to tell me to not use the vehicle in a way that might induce this issue (why? because THEY WEREN'T CONVINCED IT WAS SAFE OR SOUND). And yet Ford has issued a statement to its service departments to tell any customers who have this problem (who I assume must self-report, and won't be sought out by Ford), the vehicle IS SAFE, SOUND, and CAN BE USED NORMALLY WITHOUT CONCERN FOR ADDITIONAL WEAR AND TEAR OR DAMAGE if the symptoms should arise.

So, WHICH IS IT FORD?

IS IT SAFE?
OR IS IT UNSAFE?

I apologize for speaking almost rhetorically, because it seems like no one at Ford is listening, so I suppose this letter is as much for me and other customers who are upset as it is as a last ditch effort to evoke a coherent response from Ford.

I seriously hope no one has to get injured or suffer property damage because of Ford's conflicting responses. There’s a shared-reality forming out here where many, many people, including actual Ford employees, utilizing their training and common sense, believe there is a legitimate possibility this defect could lead to a fire. And yet, let me reiterate, Ford has made a statement that basically says, “don’t worry… nothing to see here.” Either all the customer service reps and the field technician and the service manager, the finance manger, the sales manager and I are all delusional for worrying about this being a fire hazard, or Ford is delusional about it NOT being a fire hazard. Again, which is it? Could the truth reside somewhere in the middle? NO... it cannot. It's not hard to see how a rational person would be worried about this.

If this isn’t a hazard, then Ford is doing a TERRIBLE job explaining to its affected customers AND employees why this is really nothing to worry about. But I call "hogwash." How can a car that stinks of burning plastic, rotten eggs, with billowing exhaust, a surging engine, and a glowing. molten-orange catalytic converter not be something to be concerned about? The car isn't even producing error codes. Maybe Ford realizes it is something to be concerned about, but thinks a little pre-TSB memo is going to magically dispel our well-earned paranoia. I'm not sure what would be worse--- Ford thinking a memo is going to make peoples' worries go away, or Ford blowing off their customers' worries. Could the truth reside somewhere in the middle? YES... because it could be both that Ford wants to fix/make this problem go away as soon as possible, but also wants pretend I and many others don't have a genuine reason to worry or be disappointed our BRAND NEW TRUCK OF THE YEAR might be a conflagration risk.

I haven't driven new Maverick but once in 7 weeks. It's still at the dealership. I told the service manager I wasn't going to drive it as is. Based on what the field service technician said and what she knows of the problem, she understood and agreed with why I thought it wasn't wise to drive it.

No matter how this is being resolved (memo, TSB, maybe eventually a recall?) it seems a bit obvious Ford shouldn't tell me that this obvious problem isn't a problem even though your company also says it's a problem. If it isn’t a hazard, why are Ford employees and customers still worried it's a hazard?

I know you were very kind in bringing this matter to the attention of someone at Ford Customer Service, but they have, thus far, failed miserably at addressing this issue in a satisfactory manner. There is no resolution in sight, and I am sorry to say your efforts to help all of us on this forum, at least in my case, have thus far failed to resolve anything. If anything, again, at least in my case, my pursuit of meaningful answers from Ford has resulted in one futile conversation after another.

Seriously, it's a bad look.

That's being kind.

And that's all.

Not sure what could be done at this point to keep me as a Ford customer, but I'm ready to be surprised.


Kindly,

Daniel

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