- First Name
- John
- Joined
- Jan 21, 2022
- Threads
- 5
- Messages
- 84
- Reaction score
- 75
- Location
- Bremerton, WA
- Vehicle(s)
- 2016 Civic
- Engine
- 2.5L Hybrid
- Thread starter
- #1
Hey all!
First, happy to say the truck arrived. Taking her home was a 1400 mile road trip and it was a delight. Unfortunately, in all the excitement and fatigue (long day of travel) I forgot to ask how the private offer worked before I signed papers. I'm an idiot, I know. But I've bought one Maverick, dealt with Ford one time. My dealer has sold dozens and dealt with Ford for years. They should be telling me about this stuff, right? I hate that this burden of action was placed on me.
So I realize that I signed at the 2023 MSRP and text just a few hours later, and my salesman asks for the certificate number. Okay. Call Ford customer service, the rep happily provides it to me, and I provide it to the dealer. He asks me to send him the "private offer email" Ford supposedly sent me (they didn't) and I told him he should be able to see it in SmartVincent. Two days later after not hearing anything, I pay a visit to the dealer. My salesman says they can see the private offer in SmartVincent but it "won't let them" apply it to my order. He says they click on it and nothing happens, or something. He tells me sometimes these rebates can take months.
I'm really confused as to what my next course of action should be. Do I start an email chain with Ford Customer support and the salesman/dealer? Can @fordvideoguy or anyone else on the dealer side give me a tutorial on applying the rebate and then i can talk my guy through it (like I did with the cancelled-VIN rollover process)?
Can someone just tell me I'm not up a creek for signing already?
First, happy to say the truck arrived. Taking her home was a 1400 mile road trip and it was a delight. Unfortunately, in all the excitement and fatigue (long day of travel) I forgot to ask how the private offer worked before I signed papers. I'm an idiot, I know. But I've bought one Maverick, dealt with Ford one time. My dealer has sold dozens and dealt with Ford for years. They should be telling me about this stuff, right? I hate that this burden of action was placed on me.
So I realize that I signed at the 2023 MSRP and text just a few hours later, and my salesman asks for the certificate number. Okay. Call Ford customer service, the rep happily provides it to me, and I provide it to the dealer. He asks me to send him the "private offer email" Ford supposedly sent me (they didn't) and I told him he should be able to see it in SmartVincent. Two days later after not hearing anything, I pay a visit to the dealer. My salesman says they can see the private offer in SmartVincent but it "won't let them" apply it to my order. He says they click on it and nothing happens, or something. He tells me sometimes these rebates can take months.
I'm really confused as to what my next course of action should be. Do I start an email chain with Ford Customer support and the salesman/dealer? Can @fordvideoguy or anyone else on the dealer side give me a tutorial on applying the rebate and then i can talk my guy through it (like I did with the cancelled-VIN rollover process)?
Can someone just tell me I'm not up a creek for signing already?
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