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So I bought a 2025 on Feb 28. As part of the deal I got WeatherTech floor mats, they drove my old avalanche to me once the mats were in stock. It took 3 weeks for them to get to me. I checked the box and discovered that rear mat was in correct and for a gas engine. I told my sales person and had them ship new ones to a dodge store in my are under same ownership group. It took close to a month for the other order to come in and even longer for me to pick them up since I work during the day and parts closed before I got off work. I finally found a way to get the mat and and to my surprise the sales person ordered a full set. A silver lining so I thought.
I checked the box and the right mat was ordered, but I looked at the sticker and the wrong mat was packed in the box. I called weathertech to see how they could help since the dealer had taken so long for the first set. I was told by the support team at weathertech the dealer needs to take care of it and its not an issue for them to assist with. I called and talked to the manager at the ford store 5 days ago, so far the third rear mat has not gotten ordered. Here we are 69 days since the possession of my maverick and i am still waiting for my rear mat, hat and shirt I was promised as part of my deal. i also have asked them and the local dealer about a keypad as an add on and never get return calls or e-mails. so far the customer service at ford dealers is not good at all.
I checked the box and the right mat was ordered, but I looked at the sticker and the wrong mat was packed in the box. I called weathertech to see how they could help since the dealer had taken so long for the first set. I was told by the support team at weathertech the dealer needs to take care of it and its not an issue for them to assist with. I called and talked to the manager at the ford store 5 days ago, so far the third rear mat has not gotten ordered. Here we are 69 days since the possession of my maverick and i am still waiting for my rear mat, hat and shirt I was promised as part of my deal. i also have asked them and the local dealer about a keypad as an add on and never get return calls or e-mails. so far the customer service at ford dealers is not good at all.
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I bought WEATHERTECH for my Maverick. We had an actual store near e in Colorado as soon as there were available. I noticed here recently they were warping away from the side of the drivers compartment. I called them and explained what was happening and they agreed it shouldn’t happen. They said if I promise to recycle, they would send me a new front set. True to there word a new set arrived and they’re seem to fit better then the 1stst set.
