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Feeling like I'm having to pester Chapman
- Thread starter JibbersCrabst
- Start date
- Watchers 1
OP
OP
- Thread starter
- #33
I'm off weekends but I leave Friday morning to get my truck so the fact that I could handle this on a weekend is moot. As stated before, they got back in touch with me after sending 2 emails in the past 2 days. Just been surprised that I've had to prod them to get responses, I suppose they are busy. Anybody else want to jump on the "f this guy" bandwagon?
- First Name
- Cal
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- Oct 13, 2021
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- Ohio...but I'd rather be in Boone.
- Vehicle(s)
- 2025 Hybrid AWD Lariat
- Engine
- 2.5L Hybrid
It's not F this guy, or F the dealership.
It's just, this is how it is. You said you've never bought a vehicle online before so you had expectations that were unreasonable for the process you entered in.
Telling you to call the dealership, or explaining why you aren't getting the service you feel you should be getting isn't saying F this guy.
It's just not saying - F this dealership.
It's just, this is how it is. You said you've never bought a vehicle online before so you had expectations that were unreasonable for the process you entered in.
Telling you to call the dealership, or explaining why you aren't getting the service you feel you should be getting isn't saying F this guy.
It's just not saying - F this dealership.
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OP
OP
- Thread starter
- #36
I'm not going to harp on this any further beyond this post, but I disagree that expecting them to respond to my emails is an unreasonable expectation. I also don't feel that expecting them to "guide me through the process" as they stated they would is unreasonable either but everybody in entitled to their own opinion.
I don't expect them to hold my hand and wipe my ass, but I can't sell the truck to myself.
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- EMG
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If I had a dime for everything I shouldn't HAVE to do but I end up doing I would be a millionaire.
You are the one who NEEDS them now and you have a flight to catch. I'm sure they would rather not have you show up so they could sell it.
Make the calls.
.
And they'll be more than happy to mark up the price for you. LolCancel your order so I can get it.
- First Name
- Brian
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- Jul 2, 2021
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- Akron, Ohio
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- '22 HPR Maverick AWD 4K LUX
- Engine
- 2.0L EcoBoost
Everything is handled, right? If so, cool.
If not, let me know. I literally just picked mine up on Saturday via a fly and drive through PHL. I might be able to guide you a bit.
My experience was super easy, and all my correspondence was handled in a timely manner. I have nothing but praise for everyone I interacted with at the dealer. Maybe I didn’t expect as much as you? I don’t know. I just tried to keep in mind that the team of 5 is personally handling emails from over 400 Maverick customers, plus the day to day operations and whatnot.
Enjoy the new truck!
- First Name
- Rick
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- 2.0L EcoBoost
Be CAREFUL what you ask for!!
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- Banned
- #41
I did my whole deal through Chapman via 90% email (e-signing), 9% phone calls and 1% next day delivery postal mail (receive documents, temporary tag, and sign some papers to send back next day mail).
Ive never been to their dealership at all and picked my Lariat Maverick up at a courtesy delivery locally (Georgia).
Ive never been to their dealership at all and picked my Lariat Maverick up at a courtesy delivery locally (Georgia).
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