Disappointment and honesty.

[RickG]

@WNYEscapee Sounds like they need to pay more attention to the supply chain/ordering system. That would go a long way to satisfying customers that have issues.

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[Ranch]

This may help.

• Ford Motor told employees in an internal communication that it had taken “a fresh look” at its DEI policies and practices over the past year.

• Following that review, the automaker said it will not use quotas for minority dealerships or suppliers, adding that it does not have hiring quotas.

https://www.cnbc.com/2024/08/28/ford-joins-list-of-companies-walking-back-dei-policies.html

 

[stihlsawer]

That sucks 0 problems with my Lariat Tremor

0 problems with my XLT ECO, but it only has 2K on it.

 

[Lobstah]

I was seriously interested in the Hybrid Turbo model, but none were available at the time and I needed a vehicle, so settled on the plain ol' Hybrid XLT.
11,000 miles and going strong. Getting ready for my first oil change.

 

[Blue_Max]

This may help.

• 
  

https://www.cnbc.com/2024/08/28/ford-joins-list-of-companies-walking-back-dei-policies.html

 

[TwoTone]

II'm not a fan of Musk or Teslas due to everything being proprietary, but there is something to be said for him escaping the whole independent dealership world and keeping everything in house. They have a leg up on all the legacy manufacturers by being able to sell direct and having their own employees performing most repairs.

Watch any videos- it's also helping Telsa bend it's customers over without lube.

 

[Ozarkbeard]

And where is our Ford “Bot” during all of this? Hmm…

I haven't seen the bot in ages. But I have it on my Ignore list.

 

[FischAutoTechGarten]

This may help.

• 
  

https://www.cnbc.com/2024/08/28/ford-joins-list-of-companies-walking-back-dei-policies.html

 

[BlueMav43]

This may help.

• 
  

https://www.cnbc.com/2024/08/28/ford-joins-list-of-companies-walking-back-dei-policies.html

Certainly should reduce some of the software recalls.

 

[oysterville]

This may help.

• 
  

https://www.cnbc.com/2024/08/28/ford-joins-list-of-companies-walking-back-dei-policies.html

And see I'd be fine with this if they replaced it with a "racist white guys" cap of about .0001%.

 

[WNYEscapee]

@WNYEscapee Sounds like they need to pay more attention to the supply chain/ordering system. That would go a long way to satisfying customers that have issues.

No, it's not supply chain issues, all manufacturing is dealing with those issues since the virus lockdown. Much of the problem stems from the ridiculous means to order a part. There shouldn't be a half dozen means to ordering parts; nor should you have to check the parts you need prior to placing an order to see which means is necessary to use to place that order. It's more that half-asp'd and seems to get worse and more complicated by the month.
Quite often some of the means don't even provide us an easy means to track the order.

Then add into that the fact their so-called customer circus has the same information available to them that they call us for. They simply need the customer's info and they'd find the useless case we opened in an attempt to expedite the part order. They'd see our plea for help, they see the useless reply, and see how long it's been before it's even been looked at or responded to. It's not like we have endless manpower or time at our level to jump through the hoops they expect us to. We're often shorthanded, underpaid, and too busy doing the same for other orders we have on hold.

If the customer makes the effort to contact a Ford rep. that rep. should have some ability to do their job without dragging down every other involved party to gather information they probably have access to and have some authority to actually put a rush on that part for the customer. As I've said, it seems more like their willing to blow smoke up the customer's asp to make an impression of concern while they do little more than play phone tag with us and accomplish nothing.

 

[RickG]

@WNYEscapee What you describe is what I meant by ordering system. The whole order process needs to be consolidated and optimized. We are used to ordering something from Amazon which is pretty much flawless by comparison. I'm shocked that management hasn't figured this out and addressed it.

 

[Ranch]

No, it's not supply chain issues, all manufacturing is dealing with those issues since the virus lockdown. Much of the problem stems from the ridiculous means to order a part. There shouldn't be a half dozen means to ordering parts; nor should you have to check the parts you need prior to placing an order to see which means is necessary to use to place that order. It's more that half-asp'd and seems to get worse and more complicated by the month.
Quite often some of the means don't even provide us an easy means to track the order.

Then add into that the fact their so-called customer circus has the same information available to them that they call us for. They simply need the customer's info and they'd find the useless case we opened in an attempt to expedite the part order. They'd see our plea for help, they see the useless reply, and see how long it's been before it's even been looked at or responded to. It's not like we have endless manpower or time at our level to jump through the hoops they expect us to. We're often shorthanded, underpaid, and too busy doing the same for other orders we have on hold.

If the customer makes the effort to contact a Ford rep. that rep. should have some ability to do their job without dragging down every other involved party to gather information they probably have access to and have some authority to actually put a rush on that part for the customer. As I've said, it seems more like their willing to blow smoke up the customer's asp to make an impression of concern while they do little more than play phone tag with us and accomplish nothing.

Are you talking about having to go through SSSC for some recall/FSA parts? Or something else?

 

[Maverickman74]

That sucks 0 problems with my Lariat Tremor

Yeah you gotta get a Tremor in a good color. Otherwise they don't notice issues in the production line.

 

[PNWMaverick]

A very long post to say your had a bad turbo and a terrible dealer experience. Ford can't directly control the dealership service department. They can exert pressure but the overall experience is on the dealership.

In terms of manufacturing, Toyota just recalled their brand new Tundra because they were completely blowing motors. That is on a truck that starts at double a Maverick. The point? Manufacturing issues happen and that is why there is a warranty. People think that there is a special manufacturer that has defect free new vehicles. That just isn't true.

Your post also reads like you are mad because a dealership couldn't get you in sooner. That is just a fact of life. You have to wait in line like the rest of the people that needed service. I will point out that it isn't typical that you get a loaner as that isn't a Ford program and is left to the dealer. You also said you received some form of compensation.

I also don't understand why Ford (not the dealer) would tell you to get the Better Business Bureau involved. The BBB is a private company, not some sort of authority like people think, and has no weight. There isn't a single thing stopping someone from creating the Betterer Business Bureau and acting in the same way. That is how little the BBB matters. For you to be told to contact them is strange and makes me think that someone at the dealership service center told you to do that. Which is not Ford corporate and is likely to have made Ford mad.

Now, if the truck was down for 41 days and the first issue arose before the 12,000 miles you still may be able to lemon law it.

Yeah you gotta get a Tremor in a good color. Otherwise they don't notice issues in the production line.

Like failing to notice the drill-stop for the drill used to clear the bed drain holes was missing. Resulting in them drilling into the fuel tanks on trucks! Some people sure were surprised on their first fill up at the pump!

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