Dealer Doesn't perform Scheduled Maintennace?!

[BenChevy007]

My Mav hit it's first 10K miles, and was due for its first scheduled maintnenance.
HERE'S WHAT HAPPENS AT YOUR 10,000 MILES CHECKUP

• Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
• Inspect engine cooling system level, strength and hoses.
• Inspect exhaust system and heat shields.
• Inspect half-shaft boots.
• Inspect steering linkage, ball joints, suspension, tie-rod ends, drive shaft and U-joints. Lubricate if equipped with grease fittings.
• Inspect the automatic transmission fluid level (if equipped with a dipstick). Consult your dealer for requirements.
• Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
• Perform multi-point inspection.
• Rotate the tires, inspect tire wear and measure tread depth.

I dont have a grease gun for the grease fittings, or jack stands for the tire rotation, and while under warrenty, I'd rather let the dealer perform the inspection, as they'll be better suited to catch any small issues that would be covered under warrenty.

I took it to my local Ford dealer, who told me they didnt know what the scheduled maintnenace was, and had never performed that inspection. Asked me if i just wanted a tire rotation. I explained that i just wanted them to perform the inspections per the maintnenance manual. He was very confused. Is this normal?

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[todd92]

Almost every dealer offers 'The Works' which is an oil change and all of those inspections.

 

[Ozarkbeard]

I would never go back to that dealership again.
I just had mine done recently by a local mechanic I trust. I printed out the 10K maintenance and took it with me. He did everything on the list except rotate the tires because I get that done elsewhere. Even drove it around to make sure there were no CV issues. No charge.

Take it to local trusted mechanic and get a receipt. Scan that and upload it to your account at ford.com for warranty purposes. You can also get your oil changes done buy a local mechanic. Just keep receipts and upload.
Most dealerships are a rip off.

 

[WNYEscapee]

An earlier poster is correct, the "Works" package, and pretty much any service in the shop often garners a multi-point inspection when tires and brakes are checked.
Every Ford dealership I have worked at has performed them with virtually every visit to the shop at no additional charge. It's done as a means to look for obvious and potential problems and a tool to upsell work which might be required, if not at that time, but in the near future.
When your vehicle is done and you leave, the checklist should be attached to your copy of the repair order to show you what was checked and the condition of those items inspected.

While I cannot say this is a required function, it's probably not, but more likely highly suggested to dealerships as an additional means to build a relationship with the customer and retain an amount of loyalty, and certainly increase service work within your shop.

 

[Tyler]

Yes, this is normal- instead of having dozens of different maintenance intervals for hundreds of models documented almost every shop will just have their own standard multi-point inspection(s) that will usually fulfill or exceed most manufactures maintenance "inspection" line-item requirements.

 

[zach57x]

Does anyone know if there is a transmission fluid to check for the hybrid?

 

[raymaines]

I'm not saying this to be a dork or anything, but you must have found the most remote, small-town dealer in America. I can't imagine an actual Ford dealer who doesn't know and can't even find out the scheduled maintenance for a car that's been on the streets for three years. Maybe it's a mega-size dealer that simply doesn't want your business?

 

[RickG]

This was my experience having purchased a 2002 Ford Explorer and thinking I would just do the dealer service maintenance. It was quite expensive to do those "works" services so I decided just to do all oil changes and then take it to the dealer at bigger intervals like 30k and before warrantee ran out. The amount you spend on those inspections/services can pay for many things that could go wrong.

 

[RichardCranium]

My wife had free services on her Prius, at every service they told us the cabin air filter needed to be serviced (yellow on the inspection form) so just before the next service, I changed her cabin air filter. Guess what? It “needed the cabin air filter serviced” this time red. Those inspections are a joke.
My old Silverado had a recall, and they did one of those inspections. they told me the transmission lines were leaking at the cooler and they physically “saw them dripping” I told them them that was interesting because I regular check the fluid and there was no puddles on my driveway. They showed me the “leak” and there was some old oil (sweating is what we called it back in the day, not a full blown leak, but you could see evidence of oil on the line) I asked them to show me where it was dripping and the service advisor made an excuse that the mechanic was busy, but if I wanted to wait 20-30 minutes they could call him up to show me, same inspection was showing the brake pads were only 1 mm thick when I just had the tires off a week before and they were fine.

 

[RichardCranium]

Almost forgot, my tires were bald but they said they were fine. The cords were showing in some spots

 

[GotKT]

Do you have an option to schedule a Ford Mobile Service? Link

My first service was at 10,770 miles. The car was in the shop for 5 hours. The oil change was done in the first hour, the four recalls took four hours to complete.
For the 15k service I’m scheduling Mobile Service which is same cost.

 

[Bilbo_B]

My wife had free services on her Prius, at every service they told us the cabin air filter needed to be serviced (yellow on the inspection form) so just before the next service, I changed her cabin air filter. Guess what? It “needed the cabin air filter serviced” this time red. Those inspections are a joke.
My old Silverado had a recall, and they did one of those inspections. they told me the transmission lines were leaking at the cooler and they physically “saw them dripping” I told them them that was interesting because I regular check the fluid and there was no puddles on my driveway. They showed me the “leak” and there was some old oil (sweating is what we called it back in the day, not a full blown leak, but you could see evidence of oil on the line) I asked them to show me where it was dripping and the service advisor made an excuse that the mechanic was busy, but if I wanted to wait 20-30 minutes they could call him up to show me, same inspection was showing the brake pads were only 1 mm thick when I just had the tires off a week before and they were fine.

For most of my life I've done my own servicing of such things and the only time I had a breakdown on the road was a failed tranny on an escort back in the 90's. I've always felt that those service inspections were so that they could tack on some serious repair bill for those people that have no clue about such things. I really wish that dealers were more trustworthy but evidence continues to pile up to the contrary. Just with this vehicle, I had to send about 5 emails to the dealer to get my extended service contract documented in writing.

 

[NedF]

I was fortunate enough to have a family friend who owned a garage. He was very honest. One time I took my mustang in because the check engine light was on and it was running rough. He read the code went back into his shop and came out with a used ignition coil. He said swap this with one of the coils and if that doesn’t work swap the other one. No charge as the coil was salvage from a car that went to scrap. It’s nice when you know you can trust your mechanic!

 

[Blitz-Hacker]

Almost forgot, my tires were bald but they said they were fine. The cords were showing in some spots

I agree with you. I am guessing if you take your Maverick in just for an oil change you will get the Quicky lube service that is performed by an "oil change tech" who only changes oil as fast as he or she can. All the so called inspections are penciled whipped. The reason I believe this is because the Ford dealer I took my Fusion to for the "works" overfilled my engine with an extra 4 quarts of oil. Man did that car smoke like a freight train. My Maverick will never see the Ford dealer for a oil change. The Ford dealer did follow up with me and said 2 techs were changing the oil on my car and they both went into the parts counter and asked to have bay 2 charged with oil for the filling station. Anyway if they could not check the oil level after changing my oil why should I believe that they check anything.

 

[RichardCranium]

For most of my life I've done my own servicing of such things and the only time I had a breakdown on the road was a failed tranny on an escort back in the 90's. I've always felt that those service inspections were so that they could tack on some serious repair bill for those people that have no clue about such things. I really wish that dealers were more trustworthy but evidence continues to pile up to the contrary. Just with this vehicle, I had to send about 5 emails to the dealer to get my extended service contract documented in writing.

I am in the same boat. I rarely let others service my vehicles. But when they are free (included in price) it is hard to say no. The Toyota dealership had an app or sent texts that you could track the service. The first service took 13 minutes for them to complete. I found out later they didn’t even change the oil. “Wasn’t part of the 5,000 mile service requirements” Toyotas don’t have the fancy oil monitor Like the mavericks do. They go off every 5000 miles, but you only change the oil every other service. Talk about a money grab there. Only took them 13 minutes to rotate the tires and complete the safety inspection and whatever else they were supposed to do with the first service. Next one only took 9 minutes and they changed the oil. Didn’t make sense to me
How it could have gone so quickly.
when I finally did my own service on the car, the drain plug was over tightened and I had to destroy the filter to get it off.
I have only been stranded on the side of the road a few times as well, one was a timing belt that failed prematurely. The idler inside the engine failed and broke the belt, and another was my transmission that went out after 330,000 miles. The most recent was a bolt came off my brake caliper on my Silverado. That one was my fault because I just serviced the brakes. But I am not sure what happened. They were torqued to specs.

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